Was looking on the US Web site today under customer service, and found this:

http://usairways.com/customers/changes/cancel/cancellation_ie.htm

24 Hour Cancellation

Complete the form below to cancel airline tickets within 24 hours of the original purchase and request a credit:


Is this a policy similar to NW, UA, etc. where you can cancel an Internet Reservation (even non-refund) and get your money back ? I've done that on UA before, but didn't know that US had a similar policy.

Yes, but I have always done this over the phone and had no problems.

I believe all the major US airlines have the same policy now as part of the "Customer Commitment" they adopted a while back ...

Yes - you can cancel any reservation on any US Airline within 24 hours for any reason. If you don't feel comfortable filling out the online form, I'd suggest just calling the USAirways.com customer service number to make the cancellation.

Btw - I dont believe it is generally true for all tickets on all US airlines. Most of the "majors" follow the 24-hour cancel rule. America West, for example, though does not. Here is the Penalty Fare Rules section for a NYC-PHX fare on America West, and then below, on USAirways..

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TKTS ARE NON-REFUNDABLE IN CASE OF CANCELLATION/ REFUND. A SERVICE CHARGE TOTAL EQUAL TO 100 PERCENT OF THE APPLICABLE FARE INCLUDING TAX WILL BE ASSESED TO REFUNDS. IN THE EVENT OF DEATH OF THE PASSENGER THE NONREFUNDABILITY WILL BE WAIVED BUT SERVICE CHARGE OF USD 100 WILL BE ASSESSED
IN ORDER TO PROCESS THE REFUND. THIS SERVICE CHARGE WILL BE ASSESSED BY THE REFUND DEPARTMENT. A CHARGE OF USD 100 WILL BE ASSESSED FOR AN ITINERARY CHANGE WITH OR WITHOUT TICKET REISSUE. FOR CHANGES MADE TO OUTBOUND AND RETURN SEGMENTS AT THE SAME TIME ONLY -ONE- USD 100 SERVICE CHARGE IS COLLECTED - IF TWO ONE WAY FARES ARE ISSUED ON THE SAME TKT APPLY THE PROVISIONS FOR A ROUNDTRIP TKT. SEE REROUTE CATEGORY FOR ADDITIONAL INFORMATION.

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(USAirways - note 24-hour cancel language)

CANCELLATIONS - ANY TIME - TICKET IS NONREFUNDABLE. NOTE - 1/ PSGR MAY CANCEL A TICKET PURCHASED WITHOUT PENALTY WITHIN 24 HOURS OF MAKING INITIAL RESERVATION. 2/ FARES ARE SUBJECT TO CHANGE AND ARE NOT GUARANTEED UNTIL A TICKET IS PURCHASED. 3/ WAIVERS TO PENALTIES MAY ONLY BE MADE IN ACCORDANCE WITH THE DGR RULE 105. 4/ PERIOD OF TICKET VALIDITY -- WHOLLY UNUSED NONREFUNDABLE TICKETS LESS THE CHANGE FEE MAY BE APPLIED TOWARDS THE PURCHASE OF A US AIRWAYS / EXPRESS / SHUTTLE / DOMESTIC / INTERNATIONAL NONREFUNDABLE TICKET. TICKETS WILL BE VALID FOR TRANSPORTATION FOR ONE / 1/ YEAR FROM FIRST DATE OF INTENDED TRAVEL UNLESS A SHORTER PERIOD IS INDICATED ON THE TICKET. IF FIRST DATE OF INTENDED TRAVEL CANNOT BE DETERMINED VALIDITY WILL BE DETERMINED FROM THE DATE OF ORIGINAL ISSUE. SEE REROUTE CATEGORY FOR ADDITIONAL INFORMATION.

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Bottom line, read your fare rules and verify before you assume all airlines follow this.

[This message has been edited by hscottm (edited 05-06-2002).]