I went on a cruise in the Caribbean which was great, but man did I have a hell of a time getting back.

US Air was extremely disorganized on at the seaport: one small booth that provided check in for bags, but couldn't issue seats. Whenwe got to the terminal, there was no one there to give out seats and the flight was supposed to leave in 25 minutes! One person came for a huge line of people and the flight left 45 minutes late for Charlotte.
As it turns out, the baggage person looked at our tickets that went to Boston with a stop in Charlotte (but all on the same plane) and only sent the bags to Charlotte!

Then the bags were not delivered until the next day when we were told they would arrive that night because they were on the next flight from Charlotte (which landed 1 hr and a half after we landed)...

Ugh! I have never had a problem before with US Air, just avoid San Juan!

--The Chief

Have not been to San Juan on USAir, but it is not surprising. I have found that in the smaller US foreign operations there are a few rough (to downright sharp in your case) edges especially when a new service is introduced. It takes quite a while before service is up to par, sometime immeasurably long. Most if not all the staff are subcontracted and not immediately up to the US Air domestic staff levels. Take a note of the continuing CDG thread and use of special services there.


[This message has been edited by unixguy (edited 05-08-2001).]

unixguy,

US has been serving SJU for about 10 years now. And the operations there are neither small (by non-domestic standards) nor are they subcontracted. They run 2 flights each to PHL (including a seasonal A330) and CLT, and a flight to PIT; more on weekends.

Having flown to SJU quite frequently (about 4x /yr) on US, I know many of the employees there bust their butts when the incoming flights are running late and they have to turnaround the plane quickly. OTOH, I'm sure there are exceptions just like in any other station. And SJU on a weekend in high season is no picnic...

I'd venture to guess though, that the station at the seaport for bag check-in is not run by US; but subcontracted to the cruise company or other port authority agency (not unlike airport skycaps in the mainland U.S.)

Considering that aqueouschief only apparently had 25 minutes to check in for his flight, it's no wonder the bags didn't make his flight. Fortunately, he did eventually get them.

[This message has been edited by Arrzee (edited 05-08-2001).]

[This message has been edited by Arrzee (edited 05-08-2001).]

Here, here, all agreed, in reading my post, it is clear that I was not clear!

The immeasurably long statement is too subtle. Small relative to travelling SJU with the AA or (now ex- ) TWA operations. An unstated theory is that at a destination like SJU posses extremelyt high infrequent traveller ratios. Airlines needs more staff per pax from an SJU, vacation destination/hub (or CDG) than say LGA (or FRA), more business spots.

Sorry I was unclear, I deserved it.

Originally posted by aqueouschief:
the baggage person looked at our tickets that went to Boston with a stop in Charlotte and only sent the bags to Charlotte!


Sorry to hear that you were short checked. http://www.flyertalk.com/forum/frown.gif
But every FF should know to double check the bags tags just to make sure that they are tagged to the proper destination.

At least now, you know!