CA Platinum
May 23, 00, 11:51 pm
I have posted this message to the AA and CO board and thought I'd post it here since this offer applies to US Airways.
I do not work for Biztravel.com nor do I have any affiliation with them whatsoever.
The frequent business travelers might like to take advantage of a truly unique offer.
Dear Friend...
Biztravel.com is happy to announce the introduction of The
Biztravel Guarantee. From now on, when you book your travel
through biztravel.com on one of our five select airline carriers
-- American Airlines, Continental Airlines, US Airways, British
Airways, and Air France -- we guarantee their on-time performance
as well as our own customer service!
Based on feedback that we solicited from you, regarding the most
frustrating - and the most frequent -- inconveniences of air travel,
The Biztravel Guarantee will compensate you for the following:
- Your flight arrives more than thirty minutes late -
we'll give you $100.
- Your flight arrives more than an hour late -
we'll give you $200.
- Your flight arrives late by more than two hours -
we'll give you a complete refund.
- Your flight is canceled on the day of flight -
we'll give you a complete refund.
- Your seat assignment is not honored -
we'll give you $25.
- Your meal service request in business or first class is
not honored -
we'll give you $25.
- Your baggage is lost -
we'll give you up to $200 for the purchase of necessities.
As customer service is of the utmost importance to us, we will provide
payments for any of the following inconveniences you may experience
using our services, provided you have purchased travel from us:
- Your phone call not answered within 90 seconds -
we'll give you a $10 payment.
- Your customer service e-mail not responded to within two hours
we'll give you a $10 payment.
- Your customer service inquiry not resolved within 48 hours -
we'll give you a $50 payment.
- Your on-line chat not responded to within five minutes -
we'll give you a $10 payment.
- Your call back request not responded to within 10 minutes of the
requested call back time -
we'll give you a $10 payment.
- You receive unprofessional service from a biztravel.com associate -
we'll give you a $50 payment.
- You don't receive your ticket -
we'll give you a $25 payment.
We developed this guarantee with the health and safety of passengers
in mind, therefore any flight delays or cancellations due to aircraft
mechanical problems are not included in the Biztravel Guarantee.
If you receive unsatisfactory service from us or one of the five
guaranteed performance airline carriers, report the issue to
biztravel.com within 24 hours of the incident by visiting www.biztravel.com (http://www.biztravel.com) or by calling 1-800-835-6483. We will reimburse
you within three weeks of notification.
Are we crazy? Maybe. In fact, many told us not to proceed with The
Biztravel Guarantee. They advised that we would be completely
ripped-off, that people would submit fraudulent claims. But we don't
think so. We know that you trust us to handle your travel needs,
your personal information, and your travel emergencies. We trust you
in the same way. Trust that you won't submit fraudulent claims,
will use your best judgement when requesting compensation, and won't
try to rip off a company that's trying to serve you better. A company
that would rather back our customers and suppliers than spend millions
of dollars on advertising a Web site. We have a rich history in
superior customer service and this is an extension into the e-commerce
space.
Until now, the travel industry has refused to offer consumers the
same basic customer service guarantees that are supplied by almost
every other industry. If you purchase a product that fails to meet
your expectations, you expect to receive some sort of compensation.
The Biztravel Guarantee takes that basic premise and, for the first
time, applies it to the travel industry.
It's another first for biztravel.com (and you).
Best Regards,
Hal Rosenbluth
Chairman and CEO, biztravel.com
http://www.biztravel.com
The Biztravel Guarantee - It's about time.
I do not work for Biztravel.com nor do I have any affiliation with them whatsoever.
The frequent business travelers might like to take advantage of a truly unique offer.
Dear Friend...
Biztravel.com is happy to announce the introduction of The
Biztravel Guarantee. From now on, when you book your travel
through biztravel.com on one of our five select airline carriers
-- American Airlines, Continental Airlines, US Airways, British
Airways, and Air France -- we guarantee their on-time performance
as well as our own customer service!
Based on feedback that we solicited from you, regarding the most
frustrating - and the most frequent -- inconveniences of air travel,
The Biztravel Guarantee will compensate you for the following:
- Your flight arrives more than thirty minutes late -
we'll give you $100.
- Your flight arrives more than an hour late -
we'll give you $200.
- Your flight arrives late by more than two hours -
we'll give you a complete refund.
- Your flight is canceled on the day of flight -
we'll give you a complete refund.
- Your seat assignment is not honored -
we'll give you $25.
- Your meal service request in business or first class is
not honored -
we'll give you $25.
- Your baggage is lost -
we'll give you up to $200 for the purchase of necessities.
As customer service is of the utmost importance to us, we will provide
payments for any of the following inconveniences you may experience
using our services, provided you have purchased travel from us:
- Your phone call not answered within 90 seconds -
we'll give you a $10 payment.
- Your customer service e-mail not responded to within two hours
we'll give you a $10 payment.
- Your customer service inquiry not resolved within 48 hours -
we'll give you a $50 payment.
- Your on-line chat not responded to within five minutes -
we'll give you a $10 payment.
- Your call back request not responded to within 10 minutes of the
requested call back time -
we'll give you a $10 payment.
- You receive unprofessional service from a biztravel.com associate -
we'll give you a $50 payment.
- You don't receive your ticket -
we'll give you a $25 payment.
We developed this guarantee with the health and safety of passengers
in mind, therefore any flight delays or cancellations due to aircraft
mechanical problems are not included in the Biztravel Guarantee.
If you receive unsatisfactory service from us or one of the five
guaranteed performance airline carriers, report the issue to
biztravel.com within 24 hours of the incident by visiting www.biztravel.com (http://www.biztravel.com) or by calling 1-800-835-6483. We will reimburse
you within three weeks of notification.
Are we crazy? Maybe. In fact, many told us not to proceed with The
Biztravel Guarantee. They advised that we would be completely
ripped-off, that people would submit fraudulent claims. But we don't
think so. We know that you trust us to handle your travel needs,
your personal information, and your travel emergencies. We trust you
in the same way. Trust that you won't submit fraudulent claims,
will use your best judgement when requesting compensation, and won't
try to rip off a company that's trying to serve you better. A company
that would rather back our customers and suppliers than spend millions
of dollars on advertising a Web site. We have a rich history in
superior customer service and this is an extension into the e-commerce
space.
Until now, the travel industry has refused to offer consumers the
same basic customer service guarantees that are supplied by almost
every other industry. If you purchase a product that fails to meet
your expectations, you expect to receive some sort of compensation.
The Biztravel Guarantee takes that basic premise and, for the first
time, applies it to the travel industry.
It's another first for biztravel.com (and you).
Best Regards,
Hal Rosenbluth
Chairman and CEO, biztravel.com
http://www.biztravel.com
The Biztravel Guarantee - It's about time.