WARNING: Problem with Luggage Deposit at Penn Station in January 2011
On Jan. 7 I tried to deposit my luggage at the AMTRAK luggage check in at PENN Station. I had a valid ticket from the NJ Transit train running from Newark AP to the station and wanted to store my one suitcase there for three hours before taking the bus to JFK.
The attendant at the AMTRAK luggage check refused to take my suitcase and claimed that I would need an AMTRACK long-distance ticket out of PENN Station to use their service!!!
I escalated the issue and involved two supervisors. After 20 minutes of discussion I was able to deposit it. The supervisors had to directly order the employee to accept the suitcase. Evidently, there are some new company policies in place.
You guys might want to use the commercial luggage facility that is posted in this thread.