Service downgrade refund?
Jan 19, 2006, 1:36 pm
#1
Original Poster
Join Date: Apr 2001
Location: Jersey City, NJ USA
Programs: CO OnePass Silver, HHonors Gold, GoldPoints Gold, Amtrak GR Select PLUS
Posts: 41
Service downgrade refund?
Has anyone ever dealt with a refund for a downgrade in service?
I was on 2104 Acela from WAS to NWK on Jan. 17. It was changed to Metroliner equipment and announcements were made that pax were eligible for a refund from a ticket office. I didn't have time that morning to stop (but great job by Amtrak - only 10 minutes late!), so can I stil get my refund for the difference?
Jim
I was on 2104 Acela from WAS to NWK on Jan. 17. It was changed to Metroliner equipment and announcements were made that pax were eligible for a refund from a ticket office. I didn't have time that morning to stop (but great job by Amtrak - only 10 minutes late!), so can I stil get my refund for the difference?
Jim
Jan 19, 2006, 3:18 pm
#2
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262
Jim,
I would expect that you should still be able to get a refund, but most likely you will now have to do it by mail. They might be able to do it by phone, but if you go that way, I'd expect that you'd get the refund in the form of an Amtrak Travel voucher.
By the way, don't expect a huge refund either. I'd guess that the difference is only around 20 bucks or so.
I would expect that you should still be able to get a refund, but most likely you will now have to do it by mail. They might be able to do it by phone, but if you go that way, I'd expect that you'd get the refund in the form of an Amtrak Travel voucher.
By the way, don't expect a huge refund either. I'd guess that the difference is only around 20 bucks or so.