Website Infuriatingly Buggy
Aug 28, 2016, 10:16 pm
#1
Original Poster
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Website Infuriatingly Buggy
Am I the only one who finds Amtrak's website infuriatingly buggy? Sometimes it will refresh itself for no reason, clearing my search results, or clearing my serach criteria as I'm typing it in.
Today, the site hit a new low, when it told me that there's no service between Boston and Portland, ME today.
Today, the site hit a new low, when it told me that there's no service between Boston and Portland, ME today.
Aug 29, 2016, 7:14 am
#2
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
Yes, I agree that the website is infuriatingly buggy, and clearing user-entered information is especially annoying. On the other hand, I evidently have higher standards than corporate honchos who pay for website development, and I find most websites to be poorly implemented.
In case any corporate honcho is reading this, I visit a website for information—not pretty pictures, not beautiful color schemes, not flashy displays, just information. If the website does not provide information accurately, clearly, and quickly, it has failed to live up to its potential.
In case any corporate honcho is reading this, I visit a website for information—not pretty pictures, not beautiful color schemes, not flashy displays, just information. If the website does not provide information accurately, clearly, and quickly, it has failed to live up to its potential.
Aug 29, 2016, 7:24 am
#3
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Am I the only one who finds Amtrak's website infuriatingly buggy? Sometimes it will refresh itself for no reason, clearing my search results, or clearing my serach criteria as I'm typing it in.
Today, the site hit a new low, when it told me that there's no service between Boston and Portland, ME today.
Today, the site hit a new low, when it told me that there's no service between Boston and Portland, ME today.
Yes, there are issues with the website and I am constantly having to check to make sure it hasn't reverted my searches to my home stations or changed the date. But that's more on me for taking shortcuts and not watching what's happening.
Aug 29, 2016, 7:48 am
#4
Ambassador, New England
Join Date: Aug 2001
Location: Maineiac, USA
Programs: Amtrak, WN RR, Choice
Posts: 2,655
Did you use BON as the origination instead of BOS? Boston <-> Portland service happens from North Station, where all other Amtrak service happens from South Station.
Aug 29, 2016, 7:49 am
#5
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Aug 29, 2016, 12:54 pm
#7
Original Poster
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Could it be at the time of your request it was not possible to do a round trip as you requested?
Yes, there are issues with the website and I am constantly having to check to make sure it hasn't reverted my searches to my home stations or changed the date. But that's more on me for taking shortcuts and not watching what's happening.
Yes, there are issues with the website and I am constantly having to check to make sure it hasn't reverted my searches to my home stations or changed the date. But that's more on me for taking shortcuts and not watching what's happening.
Aug 30, 2016, 6:26 am
#8
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
What I was thinking maybe your request was late enough in the day that you could not get to POR in time to catch a return train.
Have you reported the issue to Amtrak? The error message had to be triggered by a particular situation and they should be able to look it up. Have you been able to repeat it? Maybe there was an update happening and bad data was returned from the search.
Sep 1, 2016, 10:09 pm
#9
Original Poster
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
The search was done for (pretty much) the next day (since I was searching around midnight), so it would not have been a problem. None of that day's trains had left yet.
It keeps telling me that my profile has been suspended whenever I do any sort of search, but I'm not logged in at all on the site, so I have no idea what it thinks my profile is.
It keeps telling me that my profile has been suspended whenever I do any sort of search, but I'm not logged in at all on the site, so I have no idea what it thinks my profile is.