Amex Skyguide Executive Privilege Club
Oct 31, 2013, 6:55 pm
#481
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,454
I'm on quite an epic adventure with SkyGuide right now.
My one year membership expired in July. No combination of trying to renew or sign up for a new account would work - no matter if I used Incognito, new e-mail, new CC number, etc.
Every different offer page would either give a cryptic error message or immediately say it signed me up (way too fast to actually have done it).
Eventually, I called in and asked if I could just renew over the phone. The gentleman at customer service said he would first try the same offer code I had used before ($19.95 first year). It didn't work. Then he tried a different $19.95 one-year code he had in his database that he said he knew was still valid. For that one, he said it looked like it was submitted correctly, but would take 72 hours to process.
We're now a week later. A total of TWELVE authorizations hit my credit card and NONE of them turned into a charge. My account is still expired.
I'm going to call and ask them to completely delete the old account and start over. However, what may be useful to the rest of you... there IS apparently still a $19.95 first-year code that is available to the reps at customer service (1-800-365-4357).
My one year membership expired in July. No combination of trying to renew or sign up for a new account would work - no matter if I used Incognito, new e-mail, new CC number, etc.
Every different offer page would either give a cryptic error message or immediately say it signed me up (way too fast to actually have done it).
Eventually, I called in and asked if I could just renew over the phone. The gentleman at customer service said he would first try the same offer code I had used before ($19.95 first year). It didn't work. Then he tried a different $19.95 one-year code he had in his database that he said he knew was still valid. For that one, he said it looked like it was submitted correctly, but would take 72 hours to process.
We're now a week later. A total of TWELVE authorizations hit my credit card and NONE of them turned into a charge. My account is still expired.
I'm going to call and ask them to completely delete the old account and start over. However, what may be useful to the rest of you... there IS apparently still a $19.95 first-year code that is available to the reps at customer service (1-800-365-4357).
Nov 6, 2013, 4:46 pm
#484
Join Date: Dec 2011
Location: ORD
Posts: 701
I called back today to check if our accounts were active and my wife's account is good but mine didn't go through. They put it through again and told me to wait 72 hours. I will update again on Monday.
Nov 25, 2013, 10:29 am
#485
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
Since DL will credit the purchase price of a Day Pass towards the purchase of SkyClub membership within 60 days, could SkyGuide reimbursement be used to essentially obtain a $150 discount on full SkyClub membership ($50 discount for daypass purchase end of December, anytime in January, and beginning of February for example)?
Last edited by IsleOfMan; Nov 25, 2013 at 10:36 am
Nov 25, 2013, 10:37 am
#486
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
As I read it, Delta will credit the price of one day pass:
The cost of a One-Day Pass may be credited within 60 days of purchase and a 30-Day Membership may be credited within 60 days of expiration to the cost of an annual or three-year membership; however, the annual or three-year membership must be purchased in-person at a Club location to receive the credit. This offer is not available for purchase online. This offer is not retroactive and cannot be combined with any other offer, promotion, discount or frequent flyer program Award.
Dec 11, 2013, 2:36 pm
#487
Join Date: Oct 2010
Location: LAX
Programs: AA, BA, UAL, DL
Posts: 67
Been trying to call and sign up, all the CSR's say that they can't process the promotional offer without a promo code, which they say begins with "CY". Does anybody have a promo code, or a live link to sign up?
Dec 19, 2013, 8:23 pm
#488
Join Date: Sep 2004
Location: The Bay Area, USA
Posts: 158
How strict is the health club reimbursement? It mentions health club/gym reimbursement "while traveling". Is there a geographic restriction hidden in the terms and conditions on the forms that only members can see?
I was thinking about joining and supplementing my gym membership with occasional classes from other places.
I was thinking about joining and supplementing my gym membership with occasional classes from other places.
Dec 27, 2013, 12:44 pm
#489
Join Date: Apr 2007
Posts: 1,397
Today I called the number provided upthread to ask for the $19.99 for the first year deal, rather than 2 months free + $199 as is available on the website.
The agent found a code 'from September' but wasn't sure if it would work. Asked to confirm with supervisor, which she did and the transaction went through so I think it's all good.
For reference, the code she applied was CYACCB.
The agent found a code 'from September' but wasn't sure if it would work. Asked to confirm with supervisor, which she did and the transaction went through so I think it's all good.
For reference, the code she applied was CYACCB.
Dec 31, 2013, 3:05 pm
#490
Join Date: Dec 2011
Location: ORD
Posts: 701
Sorry for not getting back sooner. I had to sign up 5 times. The first four times didn't take. The last time I called I asked to speak to a supervisor. The supervisor was able to make me a member on the spot.
Jan 15, 2014, 7:40 pm
#491
Formerly known as pmclean
Join Date: Jul 2013
Posts: 140
Today I called the number provided upthread to ask for the $19.99 for the first year deal, rather than 2 months free + $199 as is available on the website.
The agent found a code 'from September' but wasn't sure if it would work. Asked to confirm with supervisor, which she did and the transaction went through so I think it's all good.
For reference, the code she applied was CYACCB.
The agent found a code 'from September' but wasn't sure if it would work. Asked to confirm with supervisor, which she did and the transaction went through so I think it's all good.
For reference, the code she applied was CYACCB.
Feb 7, 2014, 3:42 pm
#492
Join Date: May 2005
Posts: 72
Code is still working
Irene
Feb 8, 2014, 9:21 am
#493
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,970
Is this a good workaround for those that have the limited Priority Pass (all clubs except United)? Since it means that you can buy one entry per month to UA clubs and get it refunded?
Feb 8, 2014, 9:46 am
#494
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,454
Feb 8, 2014, 10:04 am
#495
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
I've also had good luck with expired UA day passes bought on eBay... $3-$5 and they've always been accepted. I save my SkyGuide reimbursements for times when I have no other means of access, but I also don't have PP like others have mentioned.