Go Back   FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > American Express | Membership Rewards
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Feb 23, 07, 5:45 pm   #1
 
Join Date: May 2005
Location: Tampa, FL
Programs: US CHAIRMAN'S PREFFERED/HILTON DIAMOND/HERTZ GOLD/SPG PLATINUM
Posts: 89
Credit limit is in the process of being lowered???

My brother tried to check in to a hotel today in New York, his card was declined. When I called American Express the customer service representative in India advised me the credit limit was in the process of being lowered. She then advised me I needed to speak to another department regarding this, she provided me with the phone number and transferred me.

Another customer service representative picked up and advised me the same information, but it was "impossible" for her to provide with any details as she had no idea what the reasons why the credit limit was being lowered and she did not want to give me any "false" information.

When logging into my account my credit limit and my available credit limit are the same. My brother was able to check in using his American Express Gold Card......I have never heard of this happening. He has never had any late payments with any of his creditors or bad history with any of them at that.

He had not used his Platinum Optima card in a very long time, but I don't think that has anything to do with it. I have no idea what to expect?????
vmrfsps is offline   Reply With Quote
Old Feb 23, 07, 11:05 pm   #2
 
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, JPMC Palladium, SPG/Hyatt Plat, Marriott Silver, Hertz PC, Avis Chairmans Circle
Posts: 3,115
Quote:
Originally Posted by vmrfsps View Post
My brother tried to check in to a hotel today in New York, his card was declined. When I called American Express the customer service representative in India advised me the credit limit was in the process of being lowered. She then advised me I needed to speak to another department regarding this, she provided me with the phone number and transferred me.

Another customer service representative picked up and advised me the same information, but it was "impossible" for her to provide with any details as she had no idea what the reasons why the credit limit was being lowered and she did not want to give me any "false" information.

When logging into my account my credit limit and my available credit limit are the same. My brother was able to check in using his American Express Gold Card......I have never heard of this happening. He has never had any late payments with any of his creditors or bad history with any of them at that.

He had not used his Platinum Optima card in a very long time, but I don't think that has anything to do with it. I have no idea what to expect?????
Maybe the dreaded Financial Review? I have no idea how that works or how one is notified, but it sounds like it could be a possible explanation.
brosnan6 is offline   Reply With Quote
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 9:10 pm.




SEO by vBSEO ©2011, Crawlability, Inc.