US Centurion personal concierge?
#1
Original Poster
Join Date: Aug 2006
Posts: 93
US Centurion personal concierge?
I just got my Centurion card on Friday...although am kind of thinking I should have gotten the business version so my business partners could get one if they wanted. If I get a second personal one, can that second cardholder pay his/her own bill?
Is there a personal concierge? I haven't yet called the 800 number on the back of the card, I just activated the card and filled out the online forms...although I'm not sure if they worked (for enrollment into the different hotel/airline programs).
Thanks. And man that thing is pretty heavy (and hard!).
Alex
Is there a personal concierge? I haven't yet called the 800 number on the back of the card, I just activated the card and filled out the online forms...although I'm not sure if they worked (for enrollment into the different hotel/airline programs).
Thanks. And man that thing is pretty heavy (and hard!).
Alex
#3
Original Poster
Join Date: Aug 2006
Posts: 93
Personal concierge = direct line number, no prompts...
I'm wondering in general how additional cardholder accounts work. Does each AC get his/her own bill/login and can they be paid separately?
How does that differ from Business Card Additional Cardholders? I know a lot of big companies issue people Corporate cards when each person pays individually...
Alex
I'm wondering in general how additional cardholder accounts work. Does each AC get his/her own bill/login and can they be paid separately?
How does that differ from Business Card Additional Cardholders? I know a lot of big companies issue people Corporate cards when each person pays individually...
Alex
#5
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,045
Right...each cardholder gets a personal concierge, and you get their name and direct extension. So you can pretty much bypass all of the prompts and just type 2+1+extension+#
No, additional cardholders will be paid for by you.
No, additional cardholders will be paid for by you.
#6
Join Date: Mar 2003
Location: Edinburgh, UK
Programs: BA Gold, Hilton Diamond
Posts: 966
I know in the UK, the additional cardholders, can, in theory pay their bill. It is possible for them to get seperate logins to view their totals. By sending a BACS (online transfer from bank) to amex, using their card number as a reference, it will show up on their part of the statement.
Chris
Chris
#7
Join Date: Jan 2005
Posts: 177
The personal conceirge concept is complete crap. I've had about 3 personal coceirge so far. Whenever I call mine, they are never at work or away from desk. So I almost always end up using whoever is available to assist me at the time I call. I've gone through three conceirge already b/c it seems like the turnover rate for these employees are really high. Every 4 month or so they reassign me a new one. Its a complete waste of time really... on top of that, everytime I prompt #2 for general conceirge, they always ask me if I want to connect with my personal conceirge... I just say no b/c I know they are never in..
#8
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,045
The personal conceirge concept is complete crap. I've had about 3 personal coceirge so far. Whenever I call mine, they are never at work or away from desk. So I almost always end up using whoever is available to assist me at the time I call. I've gone through three conceirge already b/c it seems like the turnover rate for these employees are really high. Every 4 month or so they reassign me a new one. Its a complete waste of time really... on top of that, everytime I prompt #2 for general conceirge, they always ask me if I want to connect with my personal conceirge... I just say no b/c I know they are never in..
#9
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, Marriott LTP, Avis PC, Hilton Owners Diamond, AS MVP
Posts: 3,378
I need to remember to start keeping a list...every time I have a good experience I tell myself to remember the extension, but I am never at a place to write it down, always in the car or something....
#11
Join Date: Feb 2005
Location: Atlanta, Ga
Programs: DL DM 2MM, AA LTP, Hyatt Globalist, FB Plat
Posts: 826
#13
Join Date: Feb 2001
Location: Global
Programs: AAexp, UA*G, HY LT Globalist, FB Plat, Centurion
Posts: 986
The personal conceirge concept is complete crap. I've had about 3 personal coceirge so far. Whenever I call mine, they are never at work or away from desk. So I almost always end up using whoever is available to assist me at the time I call. I've gone through three conceirge already b/c it seems like the turnover rate for these employees are really high. Every 4 month or so they reassign me a new one. Its a complete waste of time really... on top of that, everytime I prompt #2 for general conceirge, they always ask me if I want to connect with my personal conceirge... I just say no b/c I know they are never in..
#14
Join Date: Oct 2006
Location: NYC & DFW
Programs: Amex Centurion
Posts: 91
I couldn't disagree more; i have 2 great personal concierges so that I am covered 24 hours a day. with my rigorous travel schedule these guys really help me out. One of them is even fluent in Vietnamese, Cambodian and Cantonese--which is great for where I have to go. The other gent who works over-night is a real savant who constantly amazes me...even if he doesn't have an answer he will take the time to figure out and deliver great results.