Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Apr 27, 2017, 11:16 am
#241
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Apr 27, 2017, 12:18 pm
#243
Join Date: Jun 2014
Posts: 207
2. overnight new card with new number
[...moderator edit..]
4. add new number to uber
5. profit
Last edited by mia; Apr 28, 2017 at 12:19 pm Reason: Remove personal characterization.
Apr 27, 2017, 6:29 pm
#245
Join Date: Sep 2012
Posts: 4,431
It's unethical and questionable, but not illegal. Like the Costco Visa trick from years ago. Below me, but I won't judge those that do it.
Apr 28, 2017, 11:43 am
#246
Join Date: Jun 2014
Posts: 207
Call every n-th day and wait for fedex delivery the next? I could have easily said nothing and possibly none (way less) of you would have figure it out. Now I wonder how many cards were accidental lost/stolen as of yesterday.
Last edited by mia; Apr 28, 2017 at 12:22 pm
Apr 28, 2017, 12:24 pm
#247
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Moderator action
Some posts have been edited or removed. Please write about American Express products, policies and practices, but not about each other. If you think a post is inappropriate click the (!) Alert button in the lower left corner -and- do NOT reply in the thread.
Apr 28, 2017, 1:51 pm
#248
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,067
Possibly illegal in that you're using the wires and making a material misrepresentation in a commercial matter (you are reporting your card to be stolen when you know that it has not been). No, I don't expect a prosecutor would ever bring a wire fraud case over this, but still. It's a lot of effort and unethical conduct for a mere $15.
Apr 28, 2017, 1:59 pm
#249
Join Date: Sep 2012
Posts: 4,431
Possibly illegal in that you're using the wires and making a material misrepresentation in a commercial matter (you are reporting your card to be stolen when you know that it has not been). No, I don't expect a prosecutor would ever bring a wire fraud case over this, but still. It's a lot of effort and unethical conduct for a mere $15.
Apr 28, 2017, 2:22 pm
#250
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,067
Yes, and you need to spend time cancelling and validating every month. Amex agent has to deal with you, Amex prints out a new card, maybe sends it to you express delivery. All sorts of costs and time spent for a mere $15 each time. And it's all premised on the cardholder's lie to Amex.
Apr 28, 2017, 3:01 pm
#251
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
I had a small ($25) Uber credit from something that went wrong on a prior ride. No expiration on this credit.
Also had this month's Uber-Amex $15 credit, expiring April 30 of course. Took a $20 ride and was expecting to use the whole Amex $15 expiring credit plus $5 of the nonexpiring credit. This is the only logical and customer-friendly way forward: Take the expiring applicable credit (or soonest-expiring applicable credit) first.
Instead Uber took $20 from the nonexpiring credit.
I don't have any other Uber rides planned this month. So impact could be forfeiture of the $15 Amex credit for this month.
Wrote in to Uber's support. They confirmed/admitted that nonexpiring credits are always taken first. Crazy! And they refuse to fix it. I'm three messages into the support ticket and making zero progress thus far.
Anyone know a contact for a real person at Uber (or Amex) who can 1) help me, and 2) get this fixed for everyone else?
Also had this month's Uber-Amex $15 credit, expiring April 30 of course. Took a $20 ride and was expecting to use the whole Amex $15 expiring credit plus $5 of the nonexpiring credit. This is the only logical and customer-friendly way forward: Take the expiring applicable credit (or soonest-expiring applicable credit) first.
Instead Uber took $20 from the nonexpiring credit.
I don't have any other Uber rides planned this month. So impact could be forfeiture of the $15 Amex credit for this month.
Wrote in to Uber's support. They confirmed/admitted that nonexpiring credits are always taken first. Crazy! And they refuse to fix it. I'm three messages into the support ticket and making zero progress thus far.
Anyone know a contact for a real person at Uber (or Amex) who can 1) help me, and 2) get this fixed for everyone else?
Apr 28, 2017, 3:59 pm
#252
Join Date: Nov 2013
Posts: 81
I had a small ($25) Uber credit from something that went wrong on a prior ride. No expiration on this credit.
Also had this month's Uber-Amex $15 credit, expiring April 30 of course. Took a $20 ride and was expecting to use the whole Amex $15 expiring credit plus $5 of the nonexpiring credit. This is the only logical and customer-friendly way forward: Take the expiring applicable credit (or soonest-expiring applicable credit) first.
Instead Uber took $20 from the nonexpiring credit.
I don't have any other Uber rides planned this month. So impact could be forfeiture of the $15 Amex credit for this month.
Wrote in to Uber's support. They confirmed/admitted that nonexpiring credits are always taken first. Crazy! And they refuse to fix it. I'm three messages into the support ticket and making zero progress thus far.
Anyone know a contact for a real person at Uber (or Amex) who can 1) help me, and 2) get this fixed for everyone else?
Also had this month's Uber-Amex $15 credit, expiring April 30 of course. Took a $20 ride and was expecting to use the whole Amex $15 expiring credit plus $5 of the nonexpiring credit. This is the only logical and customer-friendly way forward: Take the expiring applicable credit (or soonest-expiring applicable credit) first.
Instead Uber took $20 from the nonexpiring credit.
I don't have any other Uber rides planned this month. So impact could be forfeiture of the $15 Amex credit for this month.
Wrote in to Uber's support. They confirmed/admitted that nonexpiring credits are always taken first. Crazy! And they refuse to fix it. I'm three messages into the support ticket and making zero progress thus far.
Anyone know a contact for a real person at Uber (or Amex) who can 1) help me, and 2) get this fixed for everyone else?
Apr 28, 2017, 9:51 pm
#253
Join Date: Oct 2005
Location: SF
Programs: UA, VX, QF, EY, VA
Posts: 756
This credit doesn't work for family profiles, even though the interface says it will.
Ended up just using it on UberEATS. Meh...
Ended up just using it on UberEATS. Meh...
Apr 29, 2017, 8:57 am
#254
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
Is there a good way to get feedback to the Amex staff who designed this promotion with Uber? Surely they'd be disappointed to learn that, two months in, smart folks like patrick, justdoinjjs, and maybe me are concluding "meh", "not worth the headache", and similar.
Apr 29, 2017, 9:20 am
#255
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,667
They do have a "contact us" link on their website. Actually, it's a bigger concern that they started this stupid promo right after Uber went through probably its worst PR month in history, and has caused many of my friends to start boycotting its services. Since you pretty much have to use this promo to get the best value out of the Plat card, my friends who don't already have the card are probably less likely to sign up for it because of this. What they should do is cancel the promo and put the AF back at $450.