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USA personal Platinum Uber $200/year credit (2017-2019)

Old Mar 27, 2017, 10:02 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RedSun

American Express Platinum Card and Centurion Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card or Centurion Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit (2017-2019)

Old Aug 18, 2017, 4:22 pm
  #376  
 
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 513
Uber added a "25% off my next 10 rides" promotion to my account. When I go to select my Amex card as payment and use the $15 credit, the promotion pops up. Will Uber use the $15 credit first or just take 25% off instead. I never take more than a few Ubers a month so if they apply these unwanted promotions it basically means i'll never get to use the Amex credit. I'm not even entertaining the idea i'll get both 25% off AND the $15 Plat credit applied to my next ride.

I reached out to their support staff via twitter but the are complete morons.
chicago747 is offline  
Old Aug 18, 2017, 10:30 pm
  #377  
 
Join Date: Mar 2017
Posts: 240
Originally Posted by chicago747
Uber added a "25% off my next 10 rides" promotion to my account. When I go to select my Amex card as payment and use the $15 credit, the promotion pops up. Will Uber use the $15 credit first or just take 25% off instead. I never take more than a few Ubers a month so if they apply these unwanted promotions it basically means i'll never get to use the Amex credit. I'm not even entertaining the idea i'll get both 25% off AND the $15 Plat credit applied to my next ride.

I reached out to their support staff via twitter but the are complete morons.
On my account both work at the same time. For over a month I was getting 50% off and most recently only 25%
slm9555 is offline  
Old Aug 19, 2017, 9:33 am
  #378  
 
Join Date: Mar 2011
Posts: 114
DP: Used $15 credit for Uber Eat yesterday, got deducted from total automatically.
nemenor is offline  
Old Aug 20, 2017, 6:08 am
  #379  
 
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 513
Originally Posted by slm9555
On my account both work at the same time. For over a month I was getting 50% off and most recently only 25%
Just an update: I did get both the 25% off and was able to use my $15 credit. Although their customer service to get clarification was terrible...Uber actually came through!
chicago747 is offline  
Old Aug 20, 2017, 11:25 am
  #380  
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I just had to straighten out a Visa local credit with Uber that didn't post correctly. Their customer-service experience was mind-bogglingly dysfunctional - took a dozen back-and-forths before I was able to submit my receipt, and have the credit posted correctly manually.
Points Scrounger is offline  
Old Sep 5, 2017, 8:31 pm
  #381  
 
Join Date: Jan 2013
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Posts: 7,100
I've searched for the answer, but not found: Will the AX credit also pay for the charged tips as well?

Thanks.
747FC is offline  
Old Sep 5, 2017, 9:47 pm
  #382  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
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Posts: 6,187
Originally Posted by 747FC
I've searched for the answer, but not found: Will the AX credit also pay for the charged tips as well?

Thanks.
I don't tip in app but I don't see why not. The AMEX credit is (generally) applied to the first $15 in Uber charges to your account.

(Since I haven't had a ride that costs less than that since obtaining my plat, my credit is always expended on my first ride. I'm guessing in HNL you may get more than one ride from that credit.)
Diplomatico is offline  
Old Sep 5, 2017, 9:50 pm
  #383  
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Yes, it can include a tip.
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Old Sep 6, 2017, 1:23 am
  #384  
 
Join Date: Jan 2013
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Posts: 7,100
Originally Posted by Diplomatico
I'm guessing in HNL you may get more than one ride from that credit.)
Absolutely.

Originally Posted by Points Scrounger
Yes, it can include a tip.
Thanks.
747FC is offline  
Old Sep 19, 2017, 6:05 pm
  #385  
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I just got an email where it says cardholders are Uber VIP - has that always been so?

(Apologies, but I'm having difficulties containing my excitement!)
Points Scrounger is offline  
Old Sep 19, 2017, 6:23 pm
  #386  
 
Join Date: Nov 2013
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Originally Posted by Points Scrounger
I just got an email where it says cardholders are Uber VIP - has that always been so?

(Apologies, but I'm having difficulties containing my excitement!)
Yes, it has been that way since the card benefit was added. Only select cities have VIP and up thread it was determined that for some people, it was costing more for rides in those cities. This could have been fixed by now.
Gig103 is offline  
Old Oct 1, 2017, 7:18 pm
  #387  
 
Join Date: Nov 2013
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Posts: 4,417
October 1 - credit is not appearing in my UberEats app.
Edit: They appeared around 10pm PST, but weren't there at 6:45pm when I was ordering dinner.

Anyone know how I can see if I have credits in my normal Uber (ride) app without confirming a pickup?

Last edited by Gig103; Oct 1, 2017 at 11:12 pm Reason: Updating data
Gig103 is offline  
Old Oct 1, 2017, 8:33 pm
  #388  
 
Join Date: Feb 2014
Posts: 291
Go to the Payments page. If it's there it should be under Credits (something like that).
GiantCow is offline  
Old Oct 1, 2017, 10:11 pm
  #389  
 
Join Date: Sep 2011
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How long after adding the card as a payment method will the $15 credit appear in the app?
moe8555 is offline  
Old Oct 1, 2017, 11:11 pm
  #390  
 
Join Date: Nov 2013
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Originally Posted by GiantCow
Go to the Payments page. If it's there it should be under Credits (something like that).
Thanks - They are there now, but weren't at 6:30 PST when I ordered dinner. No matter, but it isn't a glitch like I thought it might be. Editing my post above.
Gig103 is offline  

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