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FlyerTalk Forums Thread Wiki: American Express retention offers.
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Wiki Link
To review retention bonus reports from 2008 - 2016, click HERE.

For discussion of retention bonuses on Starwood Amex cards, see Annual fee retention bonus for Starwood Amex card.

Retention department:
800.452.3945

Everyday Preferred
10/13/15
2.5K points not to cancel, and 5k points for 1K spend within three months, Total 7.5K points, or in the alternate, a $75 statement credit or gift card.
1/15/16 - 16k spend - first renewal - offered $50, no MR offer - accepted
3/14/16 - 98k spend - first renewal - offered $100 or 15k MR - took the 15k.
11/18/16 -50k spend - first renewal - offered $100 or 15k MR - took the 15k.
2/27/17 - 15k spend - second renewal - offered $75 or 7.5k MR after $1k - took MR
3/27/17 - 1k spend - first renewal - called twice, no offer except to downgrade my card to Everyday. Walked all the way through the point of reading disclosures.
4/29/17 - 80k+ spend - first renewal - offered 15k MR (didn't inquire on cash offer) - accepted.
5/26/17 - 10K+ spend - second renewal. Offered $75 credit or 7.5K MR after 1K spend.

Platinum OPEN/Business
6/11/15 - 8.5k spend - 2nd renewal - offered $100 or 10k MR - deferred on offer (see post #314)
8/18/2015 - 90k spend - 2nd renewal - first two times I called, no offer. Final time I asked explicitly to cancel, was offered $350 statement credit.
12/18/2015 - 10k spend, first renewal. Offered 10k MR, cancelled.
1/6/2016 - 10K spend, about 8 weeks after account opening - offered $50 credit or 7.5K MRs, took MRs.
4/29/2016 - 15k spend, 3 months after opening. No offer other than downgrade to BGR.
6/16/2016 - 15k spend to get signup bonus (in Jan 2016). Minimal spend after. Took a lot of nudging - including explicit request to cancel card -- but was offered 10k MR to keep open. No spend requirement.
9/29/2016 - offered $100, didn't catch whether there was a spend requirement, i canceled as I have a personal Platinum card and the go-go passes weren't worth having two.
2/5/2017 - $150 credit or 15k MR. 30k spend in last year. Took the MR.
6/23/2017 - $100 credit. 5K spend last year (switched spend to CSR). Still deciding.

Business Gold Rewards
10/10/15 - Offered 10K MR. declined and closed
12/26/15 - Offered 10K MR or $100 Credit, counter offered $150 or 15K MR. They offered me 15K MR..accepted.
1/26/16 - Offered 15k MR, counter offered $150 and 15k MR, offered either but not both. Accepted 15k MR. $20k annual spend. Opened account 1/2015.
2/2/16 Offered 15k MR. Accepted 15k MR. $40k annual spend. Opened account 3/2015.
2/4/16 Offered 15K MR. Accepted 15K. About a $15K annual spend.
3/5/16 Offered 15K MR or $100 credit. Took the 15K MR. Minimal spend.
5/23/16 Offered $50, then $100, then 15k MR. Accepted 15k MR. Also let me change the 3x category in the middle of the year.
6/9/16 7500 MR offer, even pushed for 10k or 15k. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/11/16 7500 MR offer, about 30k spend. AF due in two weeks. Took it.
6/20/16 No offer. ~$10k spend. Wanted to close the card anyway so did it.
9/30/16 Offered $50 statement credit. (<$5K spend) That was all. Didn't take it and cancelled card
10/04/16 Offered $50 statement credit or 7,500 points or pay the annual fee of $175 with 17,000 points instead of 25000 points. (<$9K spend) Didn't take it any of them and cancelled card
3/11/17 Offered 5,000 points. About a $10K annual spend
5/22/17 Offered $175 statement credit or 25K points (had to ask for special retention offers after initially told no offers)...took $175 credit. About $300K spend entirely on airfare. Threatened to take airfare spend to Chase Ink Business instead.

Personal Platinum
1/11/16 - 5K points immediately, 15K points for 3K spend within three months. $22K spend in 2015.
1/17/16 - 5K points immediately, 10K points for 2K spend within two months. $560 spend in 2015.
1/26/16 - $200 "loyalty credit" without requirements. $18k spend in 2015 (~50k total Amex spend in 2015). Cardholder for 3 years.
1/27/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points.
1/29/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points. Cardholder 3 years; $17k spend last year.
2/3/16 - 5K points now and 10K points after $2K spend in 60 days. Rep had to "dig deep" into my account to find this "unique and very special" offer (Yeah, right). Accepted.
3/31/16 - Only offer was $100 statement credit. $15k spend last year.
04/19/16 - $200 statement credit for being loyal to amex (cardholder for 2 years $65k spend).
4/29/16 Initial offer $200. HUCA 5k MR immediately, 15k MR after 3k spend in 60 days.
8/12/16 - 40K MR immediately. Card holder for 7 year, $55K spend in 2015 (Post #1015)
8/19/16 - 5K points immediately, 15K points for 3K spend within three months or 200$ statement credit. Card holder only for 1 year but amex customer for 8 years
8/19/16 - called before AF hit, offered $200 credit, accepted, not a ton of spend after hitting minimum spend for signup bonus, Amex customer since 2013 with 3 other cards but generally don't spend that much on Amex (maybe $10k/year)
8/25/16 - $200 Statement credit or 20k points for 3k spend within 3 months. Amex for 6 years, plat for 1 year. 40k spend across all amex.
9/9/16 - $200 Statement credit, $20k spent on this last year
9/9/16 - $200 Statement credit. ~$14K spend this year.
9/10/16 - 25k MR (no spend req). $11k in spend last yr. Tough sell from AX.
9/12/16 - 15k points after $2k spend in 3 months. ~$7k in spend
9/21/16 - 25k points or $200, no spend req. ~5k spend
9/29/16 - 25k points, no spend req. ~$20k in spend during past year
10/6/16 - 40k points, no spend req. ~$35k in spend during past year
10/7/16 - 25k points, no spend req. ~$22k T12 spend
10/8/16 - 25k points or $200, no spend req. ~$10k spend during past year
10/17/16 - 25k points or $200, no spend req. ~$5k spend during past year. took the points.
10/29/16 - 25k points or $200, no spend req. ~$11k spend during past year. took the points.
11/14/16 - 25k points or $200, no spend req. ~$15k spend during past year. took the points.
11/19/16 40k points or $400, no spend req. ~$45k spend during past year.
1/4/17 - No offer of points or credit. Only offered "special deal" to debit 45,000 points to pay fee. Had previously recvd offers previous 3 years on card.
1/22/17 - Offered 5k MR + 15k MR with 3k Spending in 90 Days.
2/28/17 - $200 statement credit - no spend requirement - card open 9 mo.
3/6/2017 - Offered 25k points to stay - 16k spend last year.
3/21/17 - Offered $500 statement credit (6 to 8 weeks). $71K spend last (calendar) year. Credit posted on 3/22/17.
4/6/2017 - 30k points or $300, no spend req. ~$10k spend during past year. took the points. Word on the street is that this is the general current offer
4/2017 - $300, no spend req. Spent $1K last year.
4/21/2017 - $150 with no spend, or 20k points with $3k spend in 90 days. No spend on card within last year.
4/23/2017 - offered 30k points or $300, no spen reg. Spent $8k last year. card opened for 12 months.
5/23/2017 - offered $150 no spending or 20k with 3k spending. spent $7.5k in last 12 month.
6/4/2017 - offered 30k MR no spending. No offer of $300. Spent $18k since opening in April.
6/4/2017 - offered 15K MR (5K immediately + 10K after spending $2K in 3 months).
6/5/2017 - offered 50k MR or $500 statement credit no spending. Approx $60k annual spend.
6/9/2017 - offered 15K MR (5K now + 10K after spending $2K in 3 months). About $15K annual spend. Took the offer.
7/6/2017 - $100 statement credit after $2k spend or 15k MR after $2k spend. didn't take either.

Platinum Mercedes Benz
9/30/15 - 5K points immediately, in addition to 15K points for 3K spend within three months. 20K points Total to retain card.
5/19/2017 - 5K points immediately, 10K points for 2K spend within two months. Spent $10k in past year.
5/30/2017: Spent 5K in one year and no retention offers on the card and closed the card.
6/1/2017: 30k MR or $300 credit (took pts). $33k spent in past yr
6/7/2017: 15k (5k now, 10k after $2k spend in three months). Spent $15k in past year.
6/15/2017: nothing. Spent $3K to achieve bonus.

Platinum Ameriprise
7/21/16 Offered $200 or 20k MR. Accepted $200 statement credit to offset the $450 AF for all 4 cards in the account. 35K spent
5/3/2017 - Offered 15K MR or $100 statement credit. Declined. Counter offer 20K after $3000 spend. Declined. Card open 12 months, spent less than $2000 on the card overall.
6/1/2017 - Offered 30K MR or $300 credit to offset $450 AF. $30K spend
last year. Accepted $300.

SPG Personal
12/4/15 - $25 loyalty statement credit
2/3/16 - $25 loyalty statement credit but did allude to a potential bonus when the SPG card goes away; referenced the $200-300 bonus offered to Costco Amex holders being asked to convert to Sams Club Amex products
3/1/16 - $25 loyalty statement credit
6/14/2016 - $25 plus 3,000 SPG points - Had to ask Supv for the addl. 3,000 pts.
7/6/2016 - $25 or 1500 points after $1000 spend. Canceled card. $25k spend last year.
7/15/2016 - $25 loyalty statement credit. HUCA, HUCA, declined, cancelled card. $10K spend last year, less recently.
8/10/2016 - Paltry $25 or 500 points + additional 1000 points after $1000 spend (total of 1500) in 3 months. I have another ~60 days for af to lock in, so will call again in ~30 days. $35k spend last year, but less than $1000 / month this year.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/24/16 - Offered $50 or 7,000 SPG points, $13K spend YTD, took the points.
8/25/16 - $25 loyalty statement credit, $5K YTD spend. HUACA resulted in the same offer (even with a symethic agent that noted my 15 years of membership).
9/13/16 $95 credit with +- $40K spend. Fast & easy
9/17/16 $25 or 1500 SPG points after $1K spend. Cancelled the card
9/17/16 Called after renewal fee posted. Offered 5,000 SPG points - $40K spent on this card.
9/18/16 $50 or 7k. ~$80k spend.
10/1/16 $25 offer ~$15k spend. Cancelled card.
10/7/16 $50 or 7k. ~$76k T12 spend.
10/27/16 ($7K spend in last 12 months, first renewal) $25 statement credit OR 500 Starpoints + 1,000 Starpoints for $1,000 spend in next 3 months
11/11/16 ($4k spend this year) We respect your decision. Goodbye.
12/16/16 Member since 1995, spent $25k in 12 months, was offered 7k points. Love SPG points so didn't enquire about any of the other credits.
1/4/17 13 year Amex cardholder but first year AF for SPG, offered $40 - accepted with about 15k in spend.
3/10/17 Choice of 10K SPG or $100 credit. Took 10K SPG. $60K spend last year
4/10/17 - No offer currently available. Had the card for 1 year, $12k spend. Cancelled the card.
5/5/17 - AF due today. No offer. Had the card for 1 year, $10k spend. Cancelled the card.
5/5/17 - $100 credit, 14k spend
5/15/17 - AF due in a few days, no offer today (or prior calls). 1st anniversary and about $4k spend. Cancelled card.
5/22/17 - $30k Spend. Offered $100 credit or 10k points. Took the points.
6/07/17 - $15k spend and was offered $100 statement credit or 10,000 points - took the points.
6/15/17 - Had card 15 years. Low spend due to Chase Reserve which is best even at Starwood hotels. No offers. Said I had to pay $95 fee or cancel. Cancelled. Bye Bye.
7/11/17 - 6 year member. Low spend due to CSR like the guy above. Was hoping to downgrade (not sure if that's an option) to something with lower AF but the phone tree apparently just canceled my card directly when I said I wanted to cancel (thought it'd go to retention). Guess the AI figured out I'm not making them any money

SPG OPEN/Business
8/3/15 - called with intent to cancel, $18k spend last year, offered $100 one-time statement credit - accepted.
8/12/15 - called with intent to cancel, $15k spend last year, offered only $50 one-time statement credit - accepted
12/14/15 - called with intent to cancel, $15k spend last year, AF hit 90 days ago with $0 spend since then. Offered $100 one-time statement credit.
1/14/16 - called with intent to cancel or product change to no fee Simply Cash card, $10-12k spend last year, $65 AF hit 30 days ago with $0 spend since then. Offered $100 one-time credit to keep card.
8/29/16 - called to cancel & they didn't offer any retention bonus so we canceled it. Only had min. spend last year.
10/1/16 - retention offered 5K SPG pts.
10/19/16 - offered $25 credit. Spend last year ~$15k.
5/22/17 - ~20k spend. Offered $25 statement credit. Closed account

DL Skymiles Platinum (Personal)
6/7/17 - No offer. Card open 6 years, with annual spend for last 3 years ranging $15-25k.

DL Skymiles Platinum OPEN/Business
5/28/15 - called with intent to cancel, card opened 9 months, initial min spend (1.3k) only - offered simply cash open, declined, closed.
03/10/15- the date is date of miles post, do not remember original request date, no offers until reaching the retention department, 15k miles offered with 50k spend
11/4/15 - called to see what retention offer would be $60K spend offered nothing. sm
12/10/15 - Called again to actually cancel, got 25K skymiles. Kept card open. sm
04/26/16 - Called again, 3k bonus as good will to keep open. Will HUCA for 3rd time.
10/23/16 - called to cancel told me they have nothing to offer as I took advantage of the 25K miles last year. Said also they will remove the companion travel cert in my account if I cancel. I have until mid Nov and will call again
1/20/17 Called once again to cancel and finally was offer the 25K delta miles. Looks like you have to wait 13 months (statements) between getting the 25K retention offer.

Premier Rewards Gold
6/12/15 - 1st renewal. Called 5 days after fee posted stating not happy about losing 15k bonus. Offered 10k MR now and 10k after $3k spend in 60 days. Accepted. $40k spent last year.
11/2/15 - Offered 20K MR. $130K spend in previous year.
1/14/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$8k spend previous year.
1/21/16 - Offered 5k MR + 15k MR with $3k spend in 60 days or $75 credit + $75 credit if $1k spend in 60 days. ~$25k in spend last year
2/11/16 - Offered 2.5k MR + 5k MR with $1k spend in 60 days or $50 credit + $50 credit if $500 spend in 60 days. ~$25k in spend last year
2/23/16 - Offered 5k MR + 15k MR with $3k spend in 60 days . ~$33k in spend in my first year
4/12/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$10k spend previous year.
4/22/16 - 1st offer - $50 statement + $50 credit after $500 spend in 60 days. 2nd offer - 2.5k MR + 5k MR with $1k spend in 60 days (took 2nd offer) ~10k spend previous year.
6/9/16 No offers. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/26/16 - Offered $175 or 25k MR. $135k spend.
6/20/2016 Phoned and requested transfer to retention dept. After a brief explanation of benefits, I was offered $50 statement credit and $50 additional statement credit after $500 spend in 60 days. Took the offer.
7/25/2015 1st anniversary, 25k spend. Offered upgrade to platinum with 10k + 50k MR. Lengthy talk with Retention who finally offered only 7.5k MR for $1k spend in 92 days. Very disappointed. Declined. HUCA. 2nd call on the 60th day: offered and took the 50+50 offer.
8/19/2016: Presented with 2 offers: (1) $50 statement credit now and $50 statement credit after spending $500 within 60 days (2) 2,500 MR points now, and 5,000 MR points after spending $1,000 within 90 days.
11/2/2016: $100 credit no spend needed
2/23/2016: $50 statement credit now and $50 after $500 spend within 90 days. 2nd offer 2.5K pts now and 5kpts after $1k spend within 90 days. Took first one.
4/21/2017: same offer as above. $50/$50 after $500 spend. Initially offered $75 with no spend but didnt accept that one.
4/27/2017: 5k Points now + 15k points after $3k spend in 3 months
5/22/17 - ~30k Spend. 5k points now + 15k points after $3k spend/3 mos. Took the offer
5/31/2017: first offered $150 statement credit for spending $1500 in next 3 months; asked if there were other offers with points, was then offered 20,000 points total, 5K points now + 15K points for spending $3K in next 3 months. Took the second offer. I've had this card for 5 years, AF is not due for another six months. Last year total spend on this card was ~$15K.

DL Skymiles Gold
6/2015 - Have had card since 1991 and have never asked for a retention offer. $30k spend annually except for the last year with $1k spend. Flat out denied hard for any retention. Paid AF b/c my oldest card.
1/2016 - Have had card for ten years+, usually around $10,000/year spend. Never asked for retention bonus before. Given two choices: 1) 1000 miles immediately and 2000 more miles for $1000 spend in 60 days or 2) $75 statement credit. Took the $75.
5/2016 - Had card for 3 years, never asked for a retention. Spend is probably only around $2K/year. Was not offered any miles or credit.
6/15/2016 - 15k offer. Have had card since 1995. <1k spend last year. Took 15k
3/27/2017 - $45 statement credit offer. Just 1 year old; cardholder's 1st Amex card. Cardholder mostly sockdrawered after meeting bonus spend.

DL Skymiles Gold Business
9/24 - under $1k spend in last 12 months, no offer. They said they don't have a retention department.
4/18/2016 - Had card for 1 year with 2K spend. Asked for the nature of my small business, what expenses and travel requirements I have for my business. Given two choices: 1) 7,500 miles immediately to offset $95 AF or 2) switch to a generic no fee Amex. Took the 7,500 miles.


Hilton HHonors Surpass
1/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points
4/2016 - Offered $75 statement credit or 10k points. Took the credit.
6/2016 - Offered 500 HH points now and another 1K after spending 1K or $25. Took the $25.
9/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points. Took the credit.
11/2016 - Spend $5k on this card, $55k in last year across all Amex accounts. 1st anniversary, offered $25 statement credit or 1,000 points. Cancelled.
2/2017 - $5k spend - 1st anniversary, offered $25 statement credit or 500 points + bonus spend.
7/2017 - spend < $5, 1st anniversary, no offers.
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Old Apr 27, 17, 6:26 pm   #316
  
Join Date: Feb 2013
Programs: Hyatt Explorist, MLife Gold, Marriott Gold, HHonors Gold, SPG Gold, Amex Plat
Posts: 2,228
Quote:
Originally Posted by seinfeld4 View Post
I had been planning on cancelling the PR Gold for a while now but never got around to it due mainly to laziness. So when I saw a 75k/$5k offer to apply for the Platinum, I finally got off my couch yesterday and gave them a call hoping to kill 2 birds with one stone by trying to get something for upgrading. Somehow the rep refused to give me anything to upgrade the account and stated that the offer is only for new applications for the platinum. Even when I told him I was going to cancel the PR Gold, he still wouldn't budge. However, he did offer me $50 credit now and then after I spend $500 in the next 3 month, another $50 credit if I retain the card. Long story short, I charged $565 on that card today and will try for an incentivized upgrade again before cancelling. At worst, I'll just get the CSR instead.
Don't upgrade before applying for a new card. Get the new plat bonus and keep your gold. After you get the bonus points on the new card, look for offers to upgrade gold with 50k bonus.
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Old Apr 28, 17, 8:46 am   #317
  
Join Date: May 2015
Posts: 95
I'm planning to cancel my PRG in June or July to coincide with my 2 yr anniversary (don't need it anymore after getting CSR) but I keep receiving offers from Amex to upgrade to Platinum (at least 2 in the last month). I'm wondering if it's worth trying to get a good offer to either keep my PRG or upgrade to Platinum if I call retention.

I don't use my PRG for much other than groceries and gas so my spend is about 6-7k/yr
meraki is offline   Reply With Quote
Old Apr 28, 17, 9:42 am   #318
  
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Amex Plat
Posts: 1,492
Quote:
Originally Posted by meraki View Post
I'm planning to cancel my PRG in June or July to coincide with my 2 yr anniversary (don't need it anymore after getting CSR) but I keep receiving offers from Amex to upgrade to Platinum (at least 2 in the last month). I'm wondering if it's worth trying to get a good offer to either keep my PRG or upgrade to Platinum if I call retention.

I don't use my PRG for much other than groceries and gas so my spend is about 6-7k/yr
From what I've seen, it looks like to get the bonuses, you can't actually upgrade to that product, you need to apply for it as a new card.
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Old Apr 28, 17, 9:50 am   #319
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
  
Join Date: Jun 2003
Location: Miami & London
Programs: AA 2MM Perpetual Platinum; VS, HH & SPG Gold
Posts: 31,322
Quote:
Originally Posted by STS-134 View Post
...to get the bonuses, you can't actually upgrade to that product, you need to apply for it as a new card.
There are both new account and upgrade bonus offers, but not every upgrade invitation includes a bonus.

Upgrade from Gold to Platinum [USA] [Consolidated]
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Old Apr 28, 17, 9:50 am   #320
  
Join Date: May 2015
Posts: 95
I don't think I was terribly clear in my post. The offers I've been getting have been to upgrade from RPG to Platinum and get 25k MR, which I think is paltry considering I'd have the pay the higher AF and get half the MR.
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Old Apr 28, 17, 3:02 pm   #321
  
Join Date: May 2013
Posts: 34
The $95 annual fee for SPG Personal posted this week. Called Amex twice for retention offers. Nothing. Have had card for 15 years and charged about $15K in past year. I expected an offer given my longstanding relationship with Amex and (apparently) the looming demise of the SPG card. I have a lot of Starwood ponits so may pay fee anyway...
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Old Apr 28, 17, 3:03 pm   #322
  
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Silver
Posts: 8,000
Quote:
Originally Posted by Brussels View Post
The $95 annual fee for SPG Personal posted this week. Called Amex twice for retention offers. Nothing. Have had card for 15 years and charged about $15K in past year. I expected an offer given my longstanding relationship with Amex and (apparently) the looming demise of the SPG card. I have a lot of Starwood ponits so may pay fee anyway...
Those points have been transferred to Starwood already so you won't lose them if you cancel your card.
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Old Apr 28, 17, 7:33 pm   #323
  
Join Date: Jan 2014
Programs: Krisflyer, hyatt GP
Posts: 119
SPG 1st Annual fee $95 posted 2 weeks ago. Called them and asked any offer for my account, the cs goes thru the benefit of the card n ask whether i want to keep the card open (no offer given). HUCA, next day i rold them would like to cancel my card due to AF, the rep told me they can offer me 10k SPG pts if i keep the card open. Decided to keep it n get 10k pts.
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Old Apr 29, 17, 2:09 am   #324
Moderator: Manufactured Spending
  
Join Date: Jul 2011
Posts: 5,619
Has anyone received a retention offer on the Plat two years in a row? Reading through these data points, it seems like many people are being told no for consecutive retention offers.
cbn42 is offline   Reply With Quote
Old Apr 29, 17, 9:16 am   #325
  
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Gold, Marriott Gold, SPG Gold, Best Western Diamond
Posts: 1,542
Quote:
Originally Posted by cbn42 View Post
Has anyone received a retention offer on the Plat two years in a row? Reading through these data points, it seems like many people are being told no for consecutive retention offers.
I did. Last year 15k for 3K spend; this year 20K for 3K spend, but I turned them down. I decided to cut my loses before next year's AF increase. I'm getting what I need from other cards.
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Old Apr 29, 17, 11:07 am   #326
  
Join Date: Dec 2015
Location: DCA
Programs: AAdvantage Platinum, SPG/Marriott/HHonors Gold, *A Gold (SAS EuroBonus)
Posts: 710
Everyday Preferred (EDP) - first renewal - not sure of exact spend but was pretty high - at least 80k or so. Offered 15k MR. Accepted.
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Old Apr 29, 17, 6:57 pm   #327
  
Join Date: Apr 2017
Location: New York
Programs: Delta, BA, SPG, Marriott, Visa Infinite, WEMC, AXPL
Posts: 9
I was offered 10K points to keep Amex Plat, this is the first time I tried this so I took the initial offer. Last year spending is about 35K. Now I reading that other members are getting better offers, can you potentially re-negotiate this? Also I've called after $450 fee was posted (it is on my current statement). Does it make any difference, especially, concerning the agreement to keep the card?

Last edited by Charlie Oscar; Apr 29, 17 at 7:13 pm
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Old Apr 30, 17, 1:12 am   #328
  
Join Date: Jan 2014
Programs: Krisflyer, hyatt GP
Posts: 119
Quote:
Originally Posted by cbn42 View Post
Has anyone received a retention offer on the Plat two years in a row? Reading through these data points, it seems like many people are being told no for consecutive retention offers.
I did but it has to be 12 months later after the 1st offer, cant be earlier (e.g. 11months 3 weeks)
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Old Apr 30, 17, 2:29 pm   #329
  
Join Date: Mar 2006
Programs: UA Silver
Posts: 143
SPG Pers- 3k spend last year. 10k retention offered

SPG pers card. I got it one year ago, spent the required 3k, got the bonus. Fee came due so I called and was offered 10k to keep it open. No spend requirement. Generous considering my usage compared to what others are posting. The rep did mention my 31 year relationship with Amex.
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Old May 1, 17, 9:50 am   #330
  
Join Date: Jan 2011
Posts: 10
Quote:
Originally Posted by Stgermainparis View Post
Don't upgrade before applying for a new card. Get the new plat bonus and keep your gold. After you get the bonus points on the new card, look for offers to upgrade gold with 50k bonus.
Is that common? I would assume they would know (or should) that I already have the Platinum Card so would they still offer me a bonus to upgrade the PRG?
seinfeld4 is offline   Reply With Quote
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