Certs of Insurance (Travel/Trip) : Airline Strike Coverage - CDN Plat
#1
Original Poster
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
Certs of Insurance (Travel/Trip) : Airline Strike Coverage - CDN Plat
Just wasted 30 mins of my life I'll never get back trying to get the certificates of insurance for my Platinum Amex. Passing me back and forth between card services and Ins. Amex really seems to have fallen down a little bit.
I'm sure someone here has/knows more than the reps. I should have come here first :
Is airline strike an exclusion to trip delay/interruption coverage for flights purchased w/ Plat AX? i.e., If stuck, Can I buy a flight on another carrier to get home and be covered up to $1,000 per family member (max of $3,000)
Thanks
I'm sure someone here has/knows more than the reps. I should have come here first :
Is airline strike an exclusion to trip delay/interruption coverage for flights purchased w/ Plat AX? i.e., If stuck, Can I buy a flight on another carrier to get home and be covered up to $1,000 per family member (max of $3,000)
Thanks
#2
Join Date: Sep 2015
Location: Toronto, ON
Programs: Amex Plat CAN
Posts: 90
For reference, you can quite easily find the certificates of insurance if you log in to the Amex Plat site and go to the insurance tab. There should be a number of links that say something to the effect of "What happens if ..." Choose a travel related question and there will be a link to the certificates.
From what I see, strike action is NOT an exclusion to flight delay coverage. It does not seem to be covered under trip cancellation/interruption. In your case, I would suspect it qualifies under flight delay, but would advise calling in to the Platinum Travel Service and asking them for assistance. They may be able to help you rebook and they can definitely either provide an answer to your coverage question or patch you through to a rep at the insurer.
From what I see, strike action is NOT an exclusion to flight delay coverage. It does not seem to be covered under trip cancellation/interruption. In your case, I would suspect it qualifies under flight delay, but would advise calling in to the Platinum Travel Service and asking them for assistance. They may be able to help you rebook and they can definitely either provide an answer to your coverage question or patch you through to a rep at the insurer.
#3
Original Poster
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
Thanks.
I've tried that. Passed around all over Amex.
Finally found the certificates > Logged in > Service > Insurance .......... BUT it's a dead link in both Chrome and IE.
So, they're actually going to mail them out to me. In 2 0 1 6 !?!? ....... They mentioned they'll include a short video explaining all the benefits of the card - on VHS tape, of course.
I've tried that. Passed around all over Amex.
Finally found the certificates > Logged in > Service > Insurance .......... BUT it's a dead link in both Chrome and IE.
So, they're actually going to mail them out to me. In 2 0 1 6 !?!? ....... They mentioned they'll include a short video explaining all the benefits of the card - on VHS tape, of course.
#4
Join Date: Sep 2015
Location: Toronto, ON
Programs: Amex Plat CAN
Posts: 90
Thanks.
I've tried that. Passed around all over Amex.
Finally found the certificates > Logged in > Service > Insurance .......... BUT it's a dead link in both Chrome and IE.
So, they're actually going to mail them out to me. In 2 0 1 6 !?!? ....... They mentioned they'll include a short video explaining all the benefits of the card - on VHS tape, of course.
I've tried that. Passed around all over Amex.
Finally found the certificates > Logged in > Service > Insurance .......... BUT it's a dead link in both Chrome and IE.
So, they're actually going to mail them out to me. In 2 0 1 6 !?!? ....... They mentioned they'll include a short video explaining all the benefits of the card - on VHS tape, of course.
#5
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,008
Go to americanexpress.com/platinum , log in
(Alternatively from your normal AMEX log-in, click card benefits, click on one of the benefits and find the same link)
Once inside, click Service -> Insurance and you get the link to the actual document. A fully working link.
https://icm.aexp-static.com/Internet...NG%2007.15.pdf
Probably a legal requirement, upon card approval.
Last edited by beep88; Feb 9, 2016 at 12:37 pm
#6
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721
I have consulted those certificates many times...but IIRC for Canada, Amex Plat insurance does not cover strike action... (considering I fly LH enough, I always am concerned). It's a real deficiency IMO...
If you find out otherwise, let me know.
If you find out otherwise, let me know.
#7
Original Poster
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
Go to americanexpress.com/platinum , log in
(Alternatively from your normal AMEX log-in, click card benefits, click on one of the benefits and find the same link)
Once inside, click Service -> Insurance and you get the link to the actual document. A fully working link.
https://icm.aexp-static.com/Internet...NG%2007.15.pdf
(Alternatively from your normal AMEX log-in, click card benefits, click on one of the benefits and find the same link)
Once inside, click Service -> Insurance and you get the link to the actual document. A fully working link.
https://icm.aexp-static.com/Internet...NG%2007.15.pdf
I tried the process yesterday. Dead link.
But I'm able to open your link no problem.
Kendryk was kind enough to e-mail me the doc direct upthread.
After actually reading the document, they confirmed they will cover for accommodations + meals up to $1,000 for the first 48 hours.
There is NO coverage for a ticket on a non-striking airline to get home.
#8
Join Date: Sep 2015
Location: Toronto, ON
Programs: Amex Plat CAN
Posts: 90
Odd.
I tried the process yesterday. Dead link.
But I'm able to open your link no problem.
Kendryk was kind enough to e-mail me the doc direct upthread.
The Insurance "specialists" initially told me "No coverage at all for strike". After reading the certificate, I called back and, again, was told "No coverage at all". I told them to actually read what is covered.
After actually reading the document, they confirmed they will cover for accommodations + meals up to $1,000 for the first 48 hours.
There is NO coverage for a ticket on a non-striking airline to get home.
I tried the process yesterday. Dead link.
But I'm able to open your link no problem.
Kendryk was kind enough to e-mail me the doc direct upthread.
The Insurance "specialists" initially told me "No coverage at all for strike". After reading the certificate, I called back and, again, was told "No coverage at all". I told them to actually read what is covered.
After actually reading the document, they confirmed they will cover for accommodations + meals up to $1,000 for the first 48 hours.
There is NO coverage for a ticket on a non-striking airline to get home.
PTS has helped me rebook through the airline to get me on a flight back home within 48 hours. Total speculation: they might be able to help you negotiate a rebook on a codeshare flight? Probably worth a shot to ask. Hope it works out for you.
For reference, Global Excel has processed claims and sent out the cheque within 2-3 weeks in my experience.
#10
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721
So flight delay coverage but no trip interruption/trip delay coverage... other CCs do actually include strike in their trip interruption coverage..
Last edited by xray; Feb 10, 2016 at 12:21 pm