[Expired] HHonors Gold for USA Platinum Chargecard holders

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Nov 7, 2013, 1:34 am

#76

mccolm323

Join Date: Jul 2011

Programs: SPG PLAT,AMEX PLAT/GOLD/SPG, VIRGIN ELITE,Carnival PLAT, National Elite

Posts: 35

I did this on monday and it is still not updated. They told me it could take 7 days.

Nov 7, 2013, 2:12 am

#77

bj27

Join Date: Oct 2012

Programs: Previously top-tier everything, now a happy free agent

Posts: 1,003

Quote:

Originally Posted by gooselee

Whenever I call for my US Plat, I just say "Card Services" as soon as it picks up, and then when the next prompt starts talking, I say "Representative". Usually gets me with a live person in ~30 seconds from when I press "Send" on my phone.

Good to know. I wasn't aware you could directly say representative from that "portion" of the menu. Thanks! ^

Nov 7, 2013, 7:14 am

#78

SquarePeg

Join Date: Oct 2012

Location: BOS

Programs: MR, UR, AA, AS, HH Gold, SPG Gold, HGP, RR

Posts: 708

This was easy! Thanks OP for the info.

Nov 7, 2013, 7:20 am

#79

Sunriser

Join Date: Mar 2009

Posts: 75

Weird situation:

Called Amex representative and gave them my platinum card number.. asked him about the promo and he did knew about it and read a disclaimer and said i am done…

Without asking me about my HHonors number or anything.. I asked him, if he doesnt need my HHonors number, but he said no, dont need it…They will match my account through my name..

Is that possible??? What if someone has the same name or have different accounts?

I guess I should call in again and ask again?

Update Edit: Ok, just used the Online Secure chat in my amex account and she confirmed, that she needs the account number… just gave her everything…. and she said also, that it is for 2014 only as of now…

at least i do have a chat protocol for verification purposes…

So, chat does work too...

Last edited by Sunriser; Nov 7, 2013 at 7:35 am

Nov 7, 2013, 8:04 am

#80

gooselee

FlyerTalk Evangelist

Join Date: Oct 2011

Location: ATL

Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card

Posts: 10,745

Quote:

Originally Posted by bj27

Good to know. I wasn't aware you could directly say representative from that "portion" of the menu. Thanks! ^

To be fair - I don't know that it's an actual option, or if it just confuses the voice recognition enough to send me that way. But it works for me.

Quote:

Originally Posted by Sunriser

So, chat does work too...

The CSR I talked to said he could match it by name, but if I had my HH#, that "would be much faster".

Nov 7, 2013, 8:07 am

#81

cinnamon121

Join Date: Jun 2007

Location: NYC

Programs: DL Plat, SPG Gold, Marriott Gold, Hilton Gold

Posts: 229

Sunriser,
Thanks for your update. Same thing happened to me. Amex CS said didn't ask for my HHonors account number and when I asked, they said they didn't need it, and I was all set. But seems strange. I'll try the secure chat thing to confirm and give my HH number.

Nov 7, 2013, 8:19 am

#82

Sunriser

Join Date: Mar 2009

Posts: 75

Well.. like I said, what if there are other people with the same name

Anyways, the online chat rep said also, that I was not signed up yet and she did so… might be true or might be that it just didint appear in their system..

she was very clear and said that I receive a welcome kit in the next 4-7 weeks..

Nov 8, 2013, 4:56 am

#83

vidrineb

Join Date: Oct 2013

Location: London, UK

Programs: Le Club Accor: Plat, HHonors Gold, Marriott/SPG: Gold, AMEX Platinum

Posts: 112

I just called AMEX for a completely different reason and I had no idea about this but the guy who was assisting me on the phone told me about it so I did! Didn't realize it was a new thing just thought it was something I had missed. Guess it's brand new!

Nov 8, 2013, 8:34 am

#84

bdemaria

FlyerTalk Evangelist

Join Date: Apr 2006

Location: SJC/VCE

Programs: AA PLT (2.9+ MM), HH GLD, Hyatt Diamond, SPG PLT

Posts: 10,161

Quote:

Originally Posted by mccolm323

I did this on monday and it is still not updated. They told me it could take 7 days.

I heard the same thing.

Nov 8, 2013, 12:34 pm

#85

GUWonder

Suspended

Join Date: Jul 2001

Location: Watchlisted by the prejudiced, en route to purgatory

Programs: Just Say No to Fleecing and Blacklisting

Posts: 102,095

Quote:

Originally Posted by kburges

called yesterday and got the benefit but it is not live, rep stated that it would take a few days to update in HH system & card would arrive in a few weeks.

It certainly wasn't live upgrade to Gold for us when we called in as (regular US personal) Amex Plat card holders. They said something about it taking several days for the HHonors account to get adjusted to Gold. We called in on Wednesday and Thursday for this.

Nov 8, 2013, 8:52 pm

#86

ToneDog

Join Date: Jan 2013

Posts: 35

I called on Monday evening and my status shows Gold as of this evening (4 days total). Excellent.

Last edited by ToneDog; Nov 8, 2013 at 8:57 pm

Nov 9, 2013, 7:46 am

#87

neuro0

Join Date: Mar 2002

Location: OR

Posts: 1,534

Tried to enroll via the chart function:
BUT was told to call in for this. Ask why can't he do it...

They will enroll the promotion offer in your card...
you: Why can't you do it for me?
Simon: Because we need to contact Star wood services team to get this done for you...
Simon: Being a chat specialist we don't have access to call..
Simon: So once you call them...
you: I am talking about the HILTON program, not starwood....

What a waste of my time. I should know better...