Oct 10, 2013, 12:05 pm
Centurion Lounge at LAS (2013 - 2021)
Feb 28, 2013, 11:58 am
#46
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
I got the same e-mail earlier today, offering me 5 free visits good through the end of 2013. I've got a trip to LAS next month to the National Association of Broadcasters convention so I might just take them up on their invitation.
The lounge is adjacent to gate D4. When I went to LAS in January, our flight from MSP parked at this gate, which is located in the American Airlines part of concourse D.
Here are the FAQs about the new lounge found on the amex webpage:
Where are The Centurion℠ Lounge locations?
Our first location, The Centurion Lounge in Las Vegas McCarran Airport (LAS)-Concourse D, is now open. Check this site for updates as we open new lounges in select cities.
What are the hours of The Centurion Lounge?
Las Vegas (LAS): 5:00am – 12:00am
Who is eligible to visit The Centurion Lounge?
All American Express® Cardmembers with a valid American Express Credit or Charge Card are eligible to visit The Centurion Lounge. (Note: Access is subject to capacity and is not guaranteed.) Individuals under the age of 18 must be accompanied by an adult.
What do I need to bring to The Centurion Lounge to get in?
To be admitted to The Centurion Lounge, you must present your valid American Express Credit or Charge Card and, upon request, show your same-day airline ticket on any carrier and government-issued I.D. If you received a promotional mailing with an Access Key, you must bring the American Express Card indicated on that Access Key.
Will I need to pay for admission to The Centurion Lounge?
Any eligible American Express Cardmember may purchase a one-day Access Key at the Lounge for $50. If you hold a Centurion Card from American Express, or if you received a promotional mailing with an Access Key, access to The Centurion Lounge is complimentary. Purchase of one-day Access Keys is subject to Lounge capacity.
Can I purchase a one-day Access Key in advance of my visit to The Centurion Lounge?
We do not currently offer the ability to purchase a one-day Access Key in advance. Access Keys may only be purchased at the Lounge at the time of your visit.
Can I purchase a membership to The Centurion Lounge?
We do not currently offer memberships. One-day Access Keys may be purchased at the Lounge at the time of your visit.
Are children permitted in The Centurion Lounge?
If you are traveling with your children under 18, they can accompany you at no additional charge. While children are welcome throughout the Lounge, Las Vegas and other select locations of The Centurion Lounge offer a separate family area.
I received a promotional mailing with an Access Key. What is the guest policy?
You may bring your spouse or domestic partner and children under 18, OR two traveling companions, as complimentary guests.
If I purchase a one-day Access Key at the Lounge, what is the guest policy?
Your children under 18 may accompany you at no additional charge. For any additional guests, you will need to purchase a one-day Access Key
My American Express Card is from outside the US. Am I eligible to access The Centurion Lounge?
Yes, all American Express Cardmembers who hold a valid American Express Credit or Charge Card are eligible to access The Centurion Lounge.
My American Express Card is issued by another bank. Am I eligible to access The Centurion Lounge?
Yes, all American Express Cardmembers who hold a valid American Express Credit or Charge Card are eligible to access The Centurion Lounge.
Can I visit The Centurion Lounge if I am flying on a private jet, charter, or other non-commercial aircraft?
All American Express Cardmembers who hold a valid American Express Credit or Charge Card are eligible to access The Centurion Lounge. (Note: Some Centurion Lounges are located airside, past airport security. In these cases, visitors will be required to pass through security in order to access the Lounge.)
Can I reserve a workspace or conference room?
Unfortunately, not at this time. The workspaces and conference rooms are available on a first-come, first-served basis. There is a one-hour time limit on usage of the conference room when others are waiting.
What if I lost an item or left it behind at The Centurion Lounge?
Lost items are turned over to airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to airport lost and found.
Are pets and service animals permitted in The Centurion Lounge?
Service animals are permitted in the Lounge. In LAS, animals that are traveling with you as carry on are permitted in the Lounge, provided they remain in their carriers at all times. In other locations the pet policy may vary.
What amenities are included in The Centurion Lounge?
Amenities include:
Gourmet Buffet and Snacks
Premium Bar
Member Services Desk
TVs, Tablets, and Headphones
Magazines and Newspapers
Workspaces
High-speed Wi-Fi
Printer/Fax/Copier
Computer Bar
Conference Room*
Shower Suite*
Family Room*
*Available in select locations.
Why have you decided to invest in airport lounges now?
Travel is part of the American Express heritage. Because we already offer a number of proprietary lounges around the world, creating similar great experiences in the U.S. was a natural progression.
Why are you starting with Las Vegas?
Las Vegas is a key destination for our Cardmembers traveling for work or pleasure.
What are The Centurion Lounge house rules?
We ask that all guests observe the following house rules—The Centurion Lounge reserves the right to deny entry to any guest, or require any guest to leave, due to conduct that is inappropriate or disruptive or that prevents other guests from enjoying the Lounge, at the discretion of the Lounge staff.
Alcoholic beverages will not be served to anyone under 21 years of age or to anyone who appears to be intoxicated.
Food and alcoholic beverages may not be brought into, or removed from, the Lounge.
Smoking, chewing tobacco, smokeless tobacco, and electronic cigarette use are not permitted.
The lounge is adjacent to gate D4. When I went to LAS in January, our flight from MSP parked at this gate, which is located in the American Airlines part of concourse D.
Here are the FAQs about the new lounge found on the amex webpage:
Where are The Centurion℠ Lounge locations?
Our first location, The Centurion Lounge in Las Vegas McCarran Airport (LAS)-Concourse D, is now open. Check this site for updates as we open new lounges in select cities.
What are the hours of The Centurion Lounge?
Las Vegas (LAS): 5:00am – 12:00am
Who is eligible to visit The Centurion Lounge?
All American Express® Cardmembers with a valid American Express Credit or Charge Card are eligible to visit The Centurion Lounge. (Note: Access is subject to capacity and is not guaranteed.) Individuals under the age of 18 must be accompanied by an adult.
What do I need to bring to The Centurion Lounge to get in?
To be admitted to The Centurion Lounge, you must present your valid American Express Credit or Charge Card and, upon request, show your same-day airline ticket on any carrier and government-issued I.D. If you received a promotional mailing with an Access Key, you must bring the American Express Card indicated on that Access Key.
Will I need to pay for admission to The Centurion Lounge?
Any eligible American Express Cardmember may purchase a one-day Access Key at the Lounge for $50. If you hold a Centurion Card from American Express, or if you received a promotional mailing with an Access Key, access to The Centurion Lounge is complimentary. Purchase of one-day Access Keys is subject to Lounge capacity.
Can I purchase a one-day Access Key in advance of my visit to The Centurion Lounge?
We do not currently offer the ability to purchase a one-day Access Key in advance. Access Keys may only be purchased at the Lounge at the time of your visit.
Can I purchase a membership to The Centurion Lounge?
We do not currently offer memberships. One-day Access Keys may be purchased at the Lounge at the time of your visit.
Are children permitted in The Centurion Lounge?
If you are traveling with your children under 18, they can accompany you at no additional charge. While children are welcome throughout the Lounge, Las Vegas and other select locations of The Centurion Lounge offer a separate family area.
I received a promotional mailing with an Access Key. What is the guest policy?
You may bring your spouse or domestic partner and children under 18, OR two traveling companions, as complimentary guests.
If I purchase a one-day Access Key at the Lounge, what is the guest policy?
Your children under 18 may accompany you at no additional charge. For any additional guests, you will need to purchase a one-day Access Key
My American Express Card is from outside the US. Am I eligible to access The Centurion Lounge?
Yes, all American Express Cardmembers who hold a valid American Express Credit or Charge Card are eligible to access The Centurion Lounge.
My American Express Card is issued by another bank. Am I eligible to access The Centurion Lounge?
Yes, all American Express Cardmembers who hold a valid American Express Credit or Charge Card are eligible to access The Centurion Lounge.
Can I visit The Centurion Lounge if I am flying on a private jet, charter, or other non-commercial aircraft?
All American Express Cardmembers who hold a valid American Express Credit or Charge Card are eligible to access The Centurion Lounge. (Note: Some Centurion Lounges are located airside, past airport security. In these cases, visitors will be required to pass through security in order to access the Lounge.)
Can I reserve a workspace or conference room?
Unfortunately, not at this time. The workspaces and conference rooms are available on a first-come, first-served basis. There is a one-hour time limit on usage of the conference room when others are waiting.
What if I lost an item or left it behind at The Centurion Lounge?
Lost items are turned over to airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to airport lost and found.
Are pets and service animals permitted in The Centurion Lounge?
Service animals are permitted in the Lounge. In LAS, animals that are traveling with you as carry on are permitted in the Lounge, provided they remain in their carriers at all times. In other locations the pet policy may vary.
What amenities are included in The Centurion Lounge?
Amenities include:
Gourmet Buffet and Snacks
Premium Bar
Member Services Desk
TVs, Tablets, and Headphones
Magazines and Newspapers
Workspaces
High-speed Wi-Fi
Printer/Fax/Copier
Computer Bar
Conference Room*
Shower Suite*
Family Room*
*Available in select locations.
Why have you decided to invest in airport lounges now?
Travel is part of the American Express heritage. Because we already offer a number of proprietary lounges around the world, creating similar great experiences in the U.S. was a natural progression.
Why are you starting with Las Vegas?
Las Vegas is a key destination for our Cardmembers traveling for work or pleasure.
What are The Centurion Lounge house rules?
We ask that all guests observe the following house rules—The Centurion Lounge reserves the right to deny entry to any guest, or require any guest to leave, due to conduct that is inappropriate or disruptive or that prevents other guests from enjoying the Lounge, at the discretion of the Lounge staff.
Alcoholic beverages will not be served to anyone under 21 years of age or to anyone who appears to be intoxicated.
Food and alcoholic beverages may not be brought into, or removed from, the Lounge.
Smoking, chewing tobacco, smokeless tobacco, and electronic cigarette use are not permitted.
This is welcome since the Priority Pass Program is lame for US based clubs, great internationally, especially Africa.
Feb 28, 2013, 12:02 pm
#47
Join Date: May 2002
Location: Arizona
Posts: 5,688
Air side Terminal D4 which is Delta and Jet Blue
Feb 28, 2013, 12:24 pm
#48
Join Date: Mar 2006
Location: LAX/BUR/ONT/SNA
Programs: UA 1P, SPG Gold
Posts: 58
I received a promotional mailing with an Access Key. What is the guest policy?
You may bring your spouse or domestic partner and children under 18, OR two traveling companions, as complimentary guests.
Feb 28, 2013, 3:11 pm
#50
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,222
I think JetBlue uses the E gates, which are connected airside by the underground tram, but it's not that convenient.
Other airlines using the D gates, besides DL include Allegiant, AA, Hawaiian and United. Since the lounge is near D4, it's central enough no matter which wing of the D concourse your flight departs from.
$50 is still kind of steep, even if the food & beverage quality is high. I rarely plan to be in a terminal for more than 30 minutes before boarding.
Other airlines using the D gates, besides DL include Allegiant, AA, Hawaiian and United. Since the lounge is near D4, it's central enough no matter which wing of the D concourse your flight departs from.
$50 is still kind of steep, even if the food & beverage quality is high. I rarely plan to be in a terminal for more than 30 minutes before boarding.
Feb 28, 2013, 6:23 pm
#51
Join Date: Jan 2005
Location: DEN
Programs: UA 1K/MM, Mlife Noir, Hyatt Globalist
Posts: 22
Luckily, I received the email while in Las Vegas, with five free access keys through the end of the year. It was linked to my Amex SPG card.
The lounge opened on Tuesday, and they told me that they didn't advertise until after it was open because of delays that had pushed back the opening.
Anyway, I flew today, which is the third day it was open. Let me say, I was pretty blown away (especially for a domestic lounge lol). The customer service was over the top, from the check in to the dining area/bar to the technology center.
I was there in the morning, and they were serving a full breakfast. The food was actually really really good! And the service in the room was awesome - they even offered to get me more eggs when they saw I was finished!
There's a full bar, complementary as well, free wi-fi, a kids playroom, just about everything you could ask for.
They also gave a free gift bag for checking it out as well.
All in all, I would say I was very impressed. Maybe this will get other lounges to step their game up!
The lounge opened on Tuesday, and they told me that they didn't advertise until after it was open because of delays that had pushed back the opening.
Anyway, I flew today, which is the third day it was open. Let me say, I was pretty blown away (especially for a domestic lounge lol). The customer service was over the top, from the check in to the dining area/bar to the technology center.
I was there in the morning, and they were serving a full breakfast. The food was actually really really good! And the service in the room was awesome - they even offered to get me more eggs when they saw I was finished!
There's a full bar, complementary as well, free wi-fi, a kids playroom, just about everything you could ask for.
They also gave a free gift bag for checking it out as well.
All in all, I would say I was very impressed. Maybe this will get other lounges to step their game up!
Feb 28, 2013, 8:49 pm
#52
Join Date: Aug 2008
Location: YXY
Posts: 3,506
Are there extra charges for warm meals?
The website speaks of "Dining in Decadence" and "celebrity chefs" and has a picture of plates for a two-course meal. That got me curious. :-)
Mar 1, 2013, 3:02 am
#53
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
You would have thought there would have been atleast some discount for Platinum customers.
Mar 1, 2013, 7:41 am
#54
Join Date: Nov 2006
Location: Detroit; Formerly Dubai
Posts: 3,652
This lounge is certainly a cut above a Sky Club lounge. I can't help but wonder whether Amex's entry into the lounge business may signify a parting of the ways with Delta.
Mar 1, 2013, 7:46 am
#55
Join Date: Apr 2010
Location: MCO (Formerly LAX)
Programs: DL PM
Posts: 310
Got the invite with a regular Amex Business Platinum Card. Only got two visits though.
Mar 1, 2013, 7:57 am
#56
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,166
Seems I do end up with a rock... Amex Reserve biz card and blue personal card. GF has a DL plat and nothing either. Oh well.
Mar 1, 2013, 8:14 am
#57
Join Date: Apr 2010
Posts: 648
i will find out time permitting....i expect it is included as it's 50 bux for non Cent's (such non-cents get it?)
Mar 1, 2013, 8:16 am
#58
Join Date: Sep 2009
Location: LAX
Programs: Hilton Gold, Hyatt Explorist, Sixt Diamond, Hertz PC, Bonvoy Gold, UA G
Posts: 596
I've got Platinum, DL Plat, SPG, spent a few grand in Vegas (no gambling or flights but food/hotels) and got zilch. I have a feeling this may be tied to a spend amount or Vegas spend.
Mar 1, 2013, 8:22 am
#59
Join Date: Nov 2011
Location: DTW,SFO,ICN
Programs: DL,BA,KE
Posts: 66
I'll be travelling to LAS in a few months so I'm curious to see if the initial impressions can be sustained.
Mar 1, 2013, 4:37 pm
#60
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,403
Daddy AMEX has far too much invested in Delta to part ways. However, even AMEX likely knows they have taken far too much from Delta (crowded SkyClubs due to AMEX holders, SkyMiles called SkyPesos due to flooding the market with AMEX users, etc.) and need to do something to improve the experience for its cardholders.