Amex (USA) refuses to honor signup bonus [Consolidated]
#106
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,878
#107
Join Date: Apr 2004
Programs: AA, UA, SQ, VA, QF, AF, BA
Posts: 2,865
I'm in the process of an AOR. I want to apply for the Amex PRG personal 25k after $2000 spend. The application landing page makes no mention of the 25k bonus. This is what it says.
Selected Card Image
Premier Rewards Gold Card from American Express
Average Cardmember Rating:#
$0 introductory annual fee for the first year of Card membership, then $175. There is no annual fee for up to 5 Additional Cards. The annual fee for 6 or more Additional Cards is $35 for each Card.
REVIEW CARD BENEFITS
See FAQs
Rates and Fees
There is no mention of the bonus in the FAQ or other links.
I have a SPG Amex and no other Amex that earns Membership Rewards. I don't want to get screwed over on this deal. How can I make sure I will get the bonus before I apply?
*****************Update: I called the number that was on creditcards.com 877-915-6387. A lady processed the app, approved it and confirmed that I would get the 25k after $2000 spend. I made a point of asking her if the SPG card would disqualify me and she said it wouldn't.
Selected Card Image
Premier Rewards Gold Card from American Express
Average Cardmember Rating:#
$0 introductory annual fee for the first year of Card membership, then $175. There is no annual fee for up to 5 Additional Cards. The annual fee for 6 or more Additional Cards is $35 for each Card.
REVIEW CARD BENEFITS
See FAQs
Rates and Fees
There is no mention of the bonus in the FAQ or other links.
I have a SPG Amex and no other Amex that earns Membership Rewards. I don't want to get screwed over on this deal. How can I make sure I will get the bonus before I apply?
*****************Update: I called the number that was on creditcards.com 877-915-6387. A lady processed the app, approved it and confirmed that I would get the 25k after $2000 spend. I made a point of asking her if the SPG card would disqualify me and she said it wouldn't.
Last edited by Tiki; Jul 29, 2013 at 5:44 pm
#108
I'm in the process of an AOR. I want to apply for the Amex PRG personal 25k after $2000 spend. The application landing page makes no mention of the 25k bonus. This is what it says.
Selected Card Image
Premier Rewards Gold Card from American Express
Average Cardmember Rating:#
$0 introductory annual fee for the first year of Card membership, then $175. There is no annual fee for up to 5 Additional Cards. The annual fee for 6 or more Additional Cards is $35 for each Card.
REVIEW CARD BENEFITS
See FAQs
Rates and Fees
There is no mention of the bonus in the FAQ or other links.
I have a SPG Amex and no other Amex that earns Membership Rewards. I don't want to get screwed over on this deal. How can I make sure I will get the bonus before I apply?
*****************Update: I called the number that was on creditcards.com 877-915-6387. A lady processed the app, approved it and confirmed that I would get the 25k after $2000 spend. I made a point of asking her if the SPG card would disqualify me and she said it wouldn't.
Selected Card Image
Premier Rewards Gold Card from American Express
Average Cardmember Rating:#
$0 introductory annual fee for the first year of Card membership, then $175. There is no annual fee for up to 5 Additional Cards. The annual fee for 6 or more Additional Cards is $35 for each Card.
REVIEW CARD BENEFITS
See FAQs
Rates and Fees
There is no mention of the bonus in the FAQ or other links.
I have a SPG Amex and no other Amex that earns Membership Rewards. I don't want to get screwed over on this deal. How can I make sure I will get the bonus before I apply?
*****************Update: I called the number that was on creditcards.com 877-915-6387. A lady processed the app, approved it and confirmed that I would get the 25k after $2000 spend. I made a point of asking her if the SPG card would disqualify me and she said it wouldn't.
-S
#110
Join Date: Jun 2012
Location: In CT,left my heart in Leicester.
Programs: Work in progress.
Posts: 1,237
#111
Join Date: Oct 2012
Location: NKG | SFO
Posts: 15
Help: Amex Does Not Acknowledge Sign-up Bonus
FlyerTalkers, I need help with regards to my recent application of Amex Delta Gold Card.
I applied through https://www.deltaamexcard.com/. After I put in my SkyMiles # and last name, I found a targeted offer that spending $750 in the first 3 months will generate 35,000 miles. I went on with the offer and got the card approved. I kept the screenshot in case Amex refused to give me the bonus.
After spending $ 750, I contacted Amex Delta Gold Card representatives to inquire when the sign-up bonus would be posted. He told me I was only eligible for the offer 10,000 miles after first purchase, which everyone can see from the website. I ask him to further investigate.
Amex Marketing Team got back to me stating that I was not eligible. I provided the offer ID (POID) and asked to further investigate. The answer is still no.
Amex declined to provide me any email address/fax number that I can send out my screenshot. The last representative politely said: "I am very sorry that there is no way you can communicate with the marketing team and send your screenshot. If they determined you were not eligible, you are not eligible."
If anyone has the similar experience, please advise how do I proceed?
Thanks!
I applied through https://www.deltaamexcard.com/. After I put in my SkyMiles # and last name, I found a targeted offer that spending $750 in the first 3 months will generate 35,000 miles. I went on with the offer and got the card approved. I kept the screenshot in case Amex refused to give me the bonus.
After spending $ 750, I contacted Amex Delta Gold Card representatives to inquire when the sign-up bonus would be posted. He told me I was only eligible for the offer 10,000 miles after first purchase, which everyone can see from the website. I ask him to further investigate.
Amex Marketing Team got back to me stating that I was not eligible. I provided the offer ID (POID) and asked to further investigate. The answer is still no.
Amex declined to provide me any email address/fax number that I can send out my screenshot. The last representative politely said: "I am very sorry that there is no way you can communicate with the marketing team and send your screenshot. If they determined you were not eligible, you are not eligible."
If anyone has the similar experience, please advise how do I proceed?
Thanks!
#112
Join Date: Sep 2002
Location: Laguna Niguel, CA
Posts: 3,780
Maybe someone else has heard of it, but I've never seen a 10K offer Are they denying you because you previously received some kind of bonus?
While my bonus wasn't for DL, I did get my MR bonus points after six months of trying....so don't give up ^
While my bonus wasn't for DL, I did get my MR bonus points after six months of trying....so don't give up ^
#113
Join Date: Oct 2012
Location: NKG | SFO
Posts: 15
This is my first Delta card and I have not received any sign-up bonus before.
#114
Join Date: Jan 2005
Location: On a Bridge
Programs: Starwood Residences Owner, AA 1MM, MP Gold, Avis-Hertz PC, Ritz Gold
Posts: 1,072
American Express Twitter Angel Honors Sign-up Bonus
A sizable bonus for spending $5,000/3 months on my Delta SkyMiles Business Platinum Card never posted upon satisfying the threshold. Phoned immediately and a rep verified I qualified and stated I would receive during next month's cycle.
Bonus miles didn't post (again) and after speaking with multiple agents, a supervisor, online chat and retention (contemplated cancelling all AX accounts and pulling cash from AX Bank), was told I didn't qualify and no bonus miles would be awarded.
I was fuming and resolved to pursue via other means, but decided to Tweet @AskAmex. The Amex Angel researched and within 2 hours, resolved the issue and apologized for the inconvenience. ABSOLUTELY amazed and expectations exceeded with her empathy, professionalism and determination to resolve a tough issue (that I'm sure required senior approval).
Thank you American Express!
Bonus miles didn't post (again) and after speaking with multiple agents, a supervisor, online chat and retention (contemplated cancelling all AX accounts and pulling cash from AX Bank), was told I didn't qualify and no bonus miles would be awarded.
I was fuming and resolved to pursue via other means, but decided to Tweet @AskAmex. The Amex Angel researched and within 2 hours, resolved the issue and apologized for the inconvenience. ABSOLUTELY amazed and expectations exceeded with her empathy, professionalism and determination to resolve a tough issue (that I'm sure required senior approval).
Thank you American Express!
#115
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,403
Never earned sign-up bonus
I signed up for an AMEX Platinum card in June. I applied from the AMEX web site, which offered a 25,000 sign-up bonus after an initial spend, which I met.
They did not credit the 25,000 points.
I called card services. "We don't know why."
I called membership rewards. "We don't know why. We have no record."
I wrote to the head of the US Marketing Division, who passed it back to an email. "We have no record." I had included a printout from the web site including the information about the 25,000 Membership Rewards points.
Any ideas on recourse? The FTC can't mediate an individual dispute. And AMEX's answer is just "we have no record."
I welcome any ideas.
They did not credit the 25,000 points.
I called card services. "We don't know why."
I called membership rewards. "We don't know why. We have no record."
I wrote to the head of the US Marketing Division, who passed it back to an email. "We have no record." I had included a printout from the web site including the information about the 25,000 Membership Rewards points.
Any ideas on recourse? The FTC can't mediate an individual dispute. And AMEX's answer is just "we have no record."
I welcome any ideas.
#116
Suspended
Join Date: Dec 2006
Location: USA
Programs: All major programs
Posts: 1,403
#117
Join Date: Jan 2005
Location: On a Bridge
Programs: Starwood Residences Owner, AA 1MM, MP Gold, Avis-Hertz PC, Ritz Gold
Posts: 1,072
25,000 MR points is chump change. Any CS Rep should have just credited you on the spot.
#119
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,977