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FlyerTalk Forums Thread Wiki: American Express retention offers [2008 - 2016]
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For discussion of retention bonuses on Starwood Amex cards, see Annual fee retention bonus for Starwood Amex card.

Retention's department:
(800) 452-3945

Everyday Preferred
10/13/15
2.5K points not to cancel, and 5k points for 1K spend within three months, Total 7.5K points, or in the alternate, a $75 statement credit or gift card.
1/15/16 - 16k spend - first renewal - offered $50, no MR offer - accepted
3/14/16 - 98k spend - first renewal - offered $100 or 15k MR - took the 15k.
11/18/16 -50k spend - first renewal - offered $100 or 15k MR - took the 15k.

Platinum OPEN/Business
6/11/15 - 8.5k spend - 2nd renewal - offered $100 or 10k MR - deferred on offer (see post #314)
8/18/2015 - 90k spend - 2nd renewal - first two times I called, no offer. Final time I asked explicitly to cancel, was offered $350 statement credit.
12/18/2015 - 10k spend, first renewal. Offered 10k MR, cancelled.
1/6/2016 - 10K spend, about 8 weeks after account opening - offered $50 credit or 7.5K MRs, took MRs.
4/29/2016 - 15k spend, 3 months after opening. No offer other than downgrade to BGR.
6/16/2016 - 15k spend to get signup bonus (in Jan 2016). Minimal spend after. Took a lot of nudging - including explicit request to cancel card -- but was offered 10k MR to keep open. No spend requirement.
9/29/2016 - offered $100, didn't catch whether there was a spend requirement, i canceled as I have a personal Platinum card and the go-go passes weren't worth having two.

Business Gold Rewards
10/10/15 - Offered 10K MR. declined and closed
12/26/15 - Offered 10K MR or $100 Credit, counter offered $150 or 15K MR. They offered me 15K MR..accepted.
1/26/16 - Offered 15k MR, counter offered $150 and 15k MR, offered either but not both. Accepted 15k MR. $20k annual spend. Opened account 1/2015.
2/2/16 Offered 15k MR. Accepted 15k MR. $40k annual spend. Opened account 3/2015.
2/4/16 Offered 15K MR. Accepted 15K. About a $15K annual spend.
3/5/16 Offered 15K MR or $100 credit. Took the 15K MR. Minimal spend.
5/23/16 Offered $50, then $100, then 15k MR. Accepted 15k MR. Also let me change the 3x category in the middle of the year.
6/9/16 7500 MR offer, even pushed for 10k or 15k. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/11/16 7500 MR offer, about 30k spend. AF due in two weeks. Took it.
6/20/16 No offer. ~$10k spend. Wanted to close the card anyway so did it.
9/30/16 Offered $50 statement credit. (<$5K spend) That was all. Didn't take it and cancelled card
10/04/16 Offered $50 statement credit or 7,500 points or pay the annual fee of $175 with 17,000 points instead of 25000 points. (<$9K spend) Didn't take it any of them and cancelled card

Personal Platinum
1/11/16 - 5K points immediately, 15K points for 3K spend within three months. $22K spend in 2015.
1/17/16 - 5K points immediately, 10K points for 2K spend within two months. $560 spend in 2015.
1/26/16 - $200 "loyalty credit" without requirements. $18k spend in 2015 (~50k total Amex spend in 2015). Cardholder for 3 years.
1/27/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points.
1/29/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points. Cardholder 3 years; $17k spend last year.
2/3/16 - 5K points now and 10K points after $2K spend in 60 days. Rep had to "dig deep" into my account to find this "unique and very special" offer (Yeah, right). Accepted.
3/31/16 - Only offer was $100 statement credit. $15k spend last year.
04/19/16 - $200 statement credit for being loyal to amex (cardholder for 2 years $65k spend).
4/29/16 Initial offer $200. HUCA 5k MR immediately, 15k MR after 3k spend in 60 days.
8/12/16 - 40K MR immediately. Card holder for 7 year, $55K spend in 2015 (Post #1015)
8/19/16 - 5K points immediately, 15K points for 3K spend within three months or 200$ statement credit. Card holder only for 1 year but amex customer for 8 years
8/19/16 - called before AF hit, offered $200 credit, accepted, not a ton of spend after hitting minimum spend for signup bonus, Amex customer since 2013 with 3 other cards but generally don't spend that much on Amex (maybe $10k/year)
8/25/16 - $200 Statement credit or 20k points for 3k spend within 3 months. Amex for 6 years, plat for 1 year. 40k spend across all amex.
9/9/16 - $200 Statement credit, $20k spent on this last year
9/9/16 - $200 Statement credit. ~$14K spend this year.
9/10/16 - 25k MR (no spend req). $11k in spend last yr. Tough sell from AX.
9/12/16 - 15k points after $2k spend in 3 months. ~$7k in spend
9/21/16 - 25k points or $200, no spend req. ~5k spend
9/29/16 - 25k points, no spend req. ~$20k in spend during past year
10/6/16 - 40k points, no spend req. ~$35k in spend during past year
10/7/16 - 25k points, no spend req. ~$22k T12 spend
10/8/16 - 25k points or $200, no spend req. ~$10k spend during past year
10/17/16 - 25k points or $200, no spend req. ~$5k spend during past year. took the points.
10/29/16 - 25k points or $200, no spend req. ~$11k spend during past year. took the points.
11/14/16 - 25k points or $200, no spend req. ~$15k spend during past year. took the points.
11/19/16 40k points or $400, no spend req. ~$45k spend during past year.

Platinum Mercedes Benz
9/30/15 - 5K points immediately, in addition to 15K points for 3K spend within three months. 20K points Total to retain card.

Platinum Ameriprise
7/21/16 Offered $200 or 20k MR. Accepted $200 statement credit to offset the $450 AF for all 4 cards in the account. 35K spent

SPG Personal
12/4/15 - $25 loyalty statement credit
2/3/16 - $25 loyalty statement credit but did allude to a potential bonus when the SPG card goes away; referenced the $200-300 bonus offered to Costco Amex holders being asked to convert to Sams Club Amex products
3/1/16 - $25 loyalty statement credit
6/14/2016 - $25 plus 3,000 SPG points - Had to ask Supv for the addl. 3,000 pts.
7/6/2016 - $25 or 1500 points after $1000 spend. Canceled card. $25k spend last year.
7/15/2016 - $25 loyalty statement credit. HUCA, HUCA, declined, cancelled card. $10K spend last year, less recently.
8/10/2016 - Paltry $25 or 500 points + additional 1000 points after $1000 spend (total of 1500) in 3 months. I have another ~60 days for af to lock in, so will call again in ~30 days. $35k spend last year, but less than $1000 / month this year.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/24/16 - Offered $50 or 7,000 SPG points, $13K spend YTD, took the points.
8/25/16 - $25 loyalty statement credit, $5K YTD spend. HUACA resulted in the same offer (even with a symethic agent that noted my 15 years of membership).
9/13/16 $95 credit with +- $40K spend. Fast & easy
9/17/16 $25 or 1500 SPG points after $1K spend. Cancelled the card
9/17/16 Called after renewal fee posted. Offered 5,000 SPG points - $40K spent on this card.
9/18/16 $50 or 7k. ~$80k spend.
10/1/16 $25 offer ~$15k spend. Cancelled card.
10/7/16 $50 or 7k. ~$76k T12 spend.
10/27/16 ($7K spend in last 12 months, first renewal) $25 statement credit OR 500 Starpoints + 1,000 Starpoints for $1,000 spend in next 3 months
11/11/16 ($4k spend this year) We respect your decision. Goodbye.
12/16/16 Member since 1995, spent $25k in 12 months, was offered 7k points. Love SPG points so didn't enquire about any of the other credits.

SPG OPEN/Business
8/3/15 - called with intent to cancel, $18k spend last year, offered $100 one-time statement credit - accepted.
8/12/15 - called with intent to cancel, $15k spend last year, offered only $50 one-time statement credit - accepted
12/14/15 - called with intent to cancel, $15k spend last year, AF hit 90 days ago with $0 spend since then. Offered $100 one-time statement credit.
1/14/16 - called with intent to cancel or product change to no fee Simply Cash card, $10-12k spend last year, $65 AF hit 30 days ago with $0 spend since then. Offered $100 one-time credit to keep card.
8/29/16 - called to cancel & they didn't offer any retention bonus so we canceled it. Only had min. spend last year.
10/1/16 - retention offered 5K SPG pts.
10/19/16 - offered $25 credit. Spend last year ~$15k.

DL Skymiles Platinum OPEN/Business
5/28/15 - called with intent to cancel, card opened 9 months, initial min spend (1.3k) only - offered simply cash open, declined, closed.
03/10/15- the date is date of miles post, do not remember original request date, no offers until reaching the retention department, 15k miles offered with 50k spend
11/4/15 - called to see what retention offer would be $60K spend offered nothing. sm
12/10/15 - Called again to actually cancel, got 25K skymiles. Kept card open. sm
04/26/16 - Called again, 3k bonus as good will to keep open. Will HUCA for 3rd time.
10/23/16 - called to cancel told me they have nothing to offer as I took advantage of the 25K miles last year. Said also they will remove the companion travel cert in my account if I cancel. I have until mid Nov and will call again

Premier Rewards Gold
6/12/15 - 1st renewal. Called 5 days after fee posted stating not happy about losing 15k bonus. Offered 10k MR now and 10k after $3k spend in 60 days. Accepted. $40k spent last year.
11/2/15 - Offered 20K MR. $130K spend in previous year.
1/14/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$8k spend previous year.
1/21/16 - Offered 5k MR + 15k MR with $3k spend in 60 days or $75 credit + $75 credit if $1k spend in 60 days. ~$25k in spend last year
2/11/16 - Offered 2.5k MR + 5k MR with $1k spend in 60 days or $50 credit + $50 credit if $500 spend in 60 days. ~$25k in spend last year
2/23/16 - Offered 5k MR + 15k MR with $3k spend in 60 days . ~$33k in spend in my first year
4/12/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$10k spend previous year.
4/22/16 - 1st offer - $50 statement + $50 credit after $500 spend in 60 days. 2nd offer - 2.5k MR + 5k MR with $1k spend in 60 days (took 2nd offer) ~10k spend previous year.
6/9/16 No offers. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/26/16 - Offered $175 or 25k MR. $135k spend.
6/20/2016 Phoned and requested transfer to retention dept. After a brief explanation of benefits, I was offered $50 statement credit and $50 additional statement credit after $500 spend in 60 days. Took the offer.
7/25/2015 1st anniversary, 25k spend. Offered upgrade to platinum with 10k + 50k MR. Lengthy talk with Retention who finally offered only 7.5k MR for $1k spend in 92 days. Very disappointed. Declined. HUCA. 2nd call on the 60th day: offered and took the 50+50 offer.
8/19/2016: Presented with 2 offers: (1) $50 statement credit now and $50 statement credit after spending $500 within 60 days (2) 2,500 MR points now, and 5,000 MR points after spending $1,000 within 90 days.
11/2/2016: $100 credit no spend needed

DL Skymiles Gold
6/2015 - Have had card since 1991 and have never asked for a retention offer. $30k spend annually except for the last year with $1k spend. Flat out denied hard for any retention. Paid AF b/c my oldest card.
1/2016 - Have had card for ten years+, usually around $10,000/year spend. Never asked for retention bonus before. Given two choices: 1) 1000 miles immediately and 2000 more miles for $1000 spend in 60 days or 2) $75 statement credit. Took the $75.
5/2016 - Had card for 3 years, never asked for a retention. Spend is probably only around $2K/year. Was not offered any miles or credit.
6/15/2016 - 15k offer. Have had card since 1995. <1k spend last year. Took 15k

DL Skymiles Gold Business
9/24 - under $1k spend in last 12 months, no offer. They said they don't have a retention department.
4/18/2016 - Had card for 1 year with 2K spend. Asked for the nature of my small business, what expenses and travel requirements I have for my business. Given two choices: 1) 7,500 miles immediately to offset $95 AF or 2) switch to a generic no fee Amex. Took the 7,500 miles.


Hilton HHonors Surpass
1/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points
4/2016 - Offered $75 statement credit or 10k points. Took the credit.
6/2016 - Offered 500 HH points now and another 1K after spending 1K or $25. Took the $25.
9/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points. Took the credit.
11/2016 - Spend $5k on this card, $55k in last year across all Amex accounts. 1st anniversary, offered $25 statement credit or 1,000 points. Cancelled.
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Old Aug 5, 08, 3:08 pm   #1
Original Poster
  
Join Date: Sep 2000
Location: NC
Programs: AA Lifetime Plat - 2MM miles
Posts: 7,630
American Express retention offers [2008 - 2016]

I just called to cancel my Gold Card. I got it a few months ago with a 50,000 bonus points and no annual fee for the 1st year. I spent the required $450 and not much more and have redeemed all the points. The annual fee is not due until Feb 09. They offered me 3x points on all purchases for the next 6 months.

I agreed. I'll use this card for the next 5 months, redeem, and then cancel
Redhead is offline  
Old Aug 5, 08, 8:34 pm   #2
FlyerTalk Evangelist
  
Join Date: Jun 2008
Location: MCI, SDF, or BNA (but WAS native)
Programs: AA EXP, BA Gold, Hyatt Diamond, Hilton Diamond, IHG Plat Ambassador, National Executive Elite
Posts: 23,806
If they're offering 3x points, I would ask to see if there's a limit . . .
icurhere2 is offline  
Old Dec 27, 08, 8:34 am   #3
  
Join Date: May 2006
Location: Massachusetts
Posts: 30
Retention bonus - does this still happen?

I'll need to pay my renewal fee in my next statement. I have a Gold card. Last year I called to see if I'd be offered a retention bonus or get the fee waived and actually got part of the fee waived.

I wanted to see if others have had any luck getting any type of retention bonus or their fee waived in recent months? I'd rather be prepared with data when I call than call blindly and not know the right questions to ask.

I did a search and found old threads discussing this, but nothing recent.
got2travel is offline  
Old Dec 27, 08, 10:28 am   #4
  
Join Date: Dec 2006
Location: USA
Posts: 3,819
There are few threads that have recently discussed your topic.

Here are 2 that I easily found just by searching retention as a keyword.

AMEX Platinum renewal

http://www.flyertalk.com/forum/ameri...nual-fees.html
TAHKUCT is offline  
Old Dec 27, 08, 4:33 pm   #5
  
Join Date: May 2006
Location: Massachusetts
Posts: 30
Thanks. That helped. 'retention bonus' yielded older threads.
got2travel is offline  
Old Nov 10, 11, 8:21 am   #6
  
Join Date: May 2005
Location: Washington DC Metro Area
Programs: Continental, Marriott, Hilton,
Posts: 14
American Express Retention Bonuses

My PLAT is up for renewal and as a CO (soon to be UA) FTer the benefits are a lot less compelling than they used to be. The lounge access was a key reason I got the card in the first place, and now with the Chase exclusive even the accumulated points don't help me with CO/UA.

Has anyone been successful in getting some sort of bump out of Amex as a retention bonus given the lost benefit? Some points bonus or the like would go a long way. How would you recommend I approach it?
krubin is offline  
Old Nov 10, 11, 8:29 am   #7
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
  
Join Date: Jun 2003
Location: Miami & London
Programs: AA 2MM Perpetual Platinum; VS, HH & SPG Gold
Posts: 31,338
If your concern is primarily about Continental's departure I suggest you read these two threads:

AMEX Plat CS response to CO leaving MR. Huh?

AX buys US Airway club memberships for some Plat cardholders to access CO/UA lounges
mia is offline  
Old Nov 10, 11, 6:50 pm   #8
  
Join Date: Jan 2010
Posts: 31
I called to cancel my card, and was offered (and accepted) 50,000 MR points to continue for another year.
MBlizards is offline  
Old Nov 10, 11, 6:52 pm   #9
  
Join Date: Jul 2011
Location: SYD
Programs: UA, SPG, Hyatt, Hilton
Posts: 72
I literally just got off the phone with Amex. I currently have the Plat, and was simply inquiring about the Gold. They offered me either $100 or 15,000 MR points to stay with the Plat.
lycidas1 is offline  
Old Nov 10, 11, 8:08 pm   #10
  
Join Date: Jul 2004
Programs: Priority Club Platinum & Ambassdor, Hilton Honors Diamond, SPG Gold, Marriott Gold
Posts: 416
Quote:
Originally Posted by MBlizards View Post
I called to cancel my card, and was offered (and accepted) 50,000 MR points to continue for another year.
How much do you spend in a year?
canesfan is offline  
Old Nov 10, 11, 11:04 pm   #11
  
Join Date: Mar 2007
Programs: SPG Gold, AA PM
Posts: 283
Quote:
Originally Posted by canesfan View Post
How much do you spend in a year?
I'm curious about that as well, and also wondering what your sign-up bonus was.
snaporaz is offline  
Old Nov 11, 11, 6:34 am   #12
  
Join Date: May 2006
Programs: Hertz PC, QF Plat, Velocity Gold, HHonors Gold, SPG Gold
Posts: 2,761
Quote:
Originally Posted by MBlizards View Post
I called to cancel my card, and was offered (and accepted) 50,000 MR points to continue for another year.
They do this in Australia as well

$500 credit or 50,000 MR points

My spend is about $200,000 a year
AndDee is offline  
Old Nov 11, 11, 11:46 am   #13
  
Join Date: Oct 2010
Location: IND
Programs: SPG Plat, WN CP, Many Others
Posts: 538
Quote:
Originally Posted by MBlizards View Post
I called to cancel my card, and was offered (and accepted) 50,000 MR points to continue for another year.
wow, thats a nice offer. I am going to call in late Jan to downgrade to business gold (after I use up my $200 airline credit). I dont use this card like I used to, but I still put about $75k this year on this card with my business so hopefully they have a decent retention offer. I get much better value with my SPG Amex. They may not offer me much since I am just moving to another of their cards.

I suggest those wanting to actually downgrade or cancel wait until Jan after they use up the $200 credit.
millere2 is offline  
Old Nov 11, 11, 2:23 pm   #14
  
Join Date: Jan 2010
Posts: 31
I have had the card since 1992, but from time to time will call and ask about inducements to remain a cardholder. This isn't the first inducement, but I can't remember what I got last time, which was probably 2-3 years ago.

My spend varies, as I have other cards and like to spend in order to maximize bonuses and MQMs. Unusual, that. On Amex, I have spent between $20k and $80k per year on personal spending. In the last year, my Amex spend has dropped off, but the overall spend remains constant or higher.

The 50k miles showed up right away.
MBlizards is offline  
Old Nov 11, 11, 5:44 pm   #15
formerly hytekjosh
  
Join Date: Jan 2010
Posts: 393
I got 25,000 points this past week. They said that was the max for my account. I was complaining about the lack of the United Club. I travel every week on American flying out of LGA and there is no American club in the terminal (only United). They wouldn't give me the US Airways club package either.
mysterym is offline  
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