Current retention offers (post the offer under the respective card, date of offer, how long you had the card, and yearly spend on the card)
*11/2012 - Receivied 20k MR after holding the card for a year and spending around $20k on the card
*1/2014 - Offered $200 US/AA credit for lounge access and 6k MR points (DL lounge companion loss)
*1/2014 - Offered $200 Statement credit or 25K MR Points
*1/2014 - Offered 50k Points
*5/2014 - Offered 25K Points, 3 year account with $110K annual spend
*6/2014 - Offered 50K Points and $100 airline credit, 1 year account with $6K annual spend
*6/2014 - Offered 10K Points + 5K Points more on $2K spend, 1 year account with $6K annual spend
*6/2014 - Offered 25K Points, cardholder since 2004, 100K in 2013, 28K through 6/2014
*8/2014 - Offered 50k points, 1 yr old MB Plat, 50k in spend over the year$.
11/2014- Offered 25k points or $200 credit. Took the credit. 4 yr old card $8k annual spend.
*12/2014 - Offered 25k points or $200 credit. Took the points. 1 year account - $30K spend (This is MS Plat card)
Premier Rewards Gold
5/2014 - 15K MR (no strings) + 5k for $3k spend, acct open 1 yr w/ $10-15k spend
7.5K MR + 5K for $500 spend
*3/2014 - Offered a $175 "loyalty statement credit", account open for a year with slightly over $10k spend
*3/2014 - 15K MR (no strings) + 5k for $3k spend, acct open 1 yr w/ $16k spend last year.
3/21/14 - 25K MRs with no spend requirement. Over $200K spend. Option was given for $175 rebate which was declined.
*4/2014 - 15k MR (no strings) + 5k for $3k spend, acct open 1 yr w/ $23k spend last year.
4/09 -15k MR + 5k more if $3,000 spend in 60 days. Total spend last year less than 5k. My wife called 4/19 same spend and opening date 2 wks apart. They offered nothing and I had her close account as we don't need 2 anyway. Weird how everything was the same but completely different results.
6/24/2014 - Annual spend-$5.5k.. no offer.. HUCA..
7/14: 15k MR + 5k for $3k spend OR $75 stmt credit + $75 credit for $1k spend; first renewal/annual fee; $20-25k annual
7/14: 25k MR, no strings, annual spend approx. 17k
9/14: 25k MR w/o any strings, or $75 now and $75 after spending $1500; first card renewal, ~$25k in spend.
Gold 10K MR + 7500 for a 2500 spend
4/14: 7.5k MR; 20 years; 30-50K annual.
05/05/14 3.5K spend in first year. No retention offer. Cancelled card. Couldn't justify the $95 fee for a sock drawer card.
9/2x/14 - minimum spend, offered 2k miles but that is nothing to offset the $95 AF
6/14 - 12,500 miles offered after 1 year and $50K spent
11/14 - 12,500 miles (or $100 took the miles) - 1 year open and 25K spend
2000 points on the first anniversary with around $10,000 in spend. We had to threaten to cancel. We tried for 2500 - 500 for each card in our family, but they refused. We took the offer. 8/23/2013
Offer of $50 credit or 4000 points. ~$25,000 in spend. 10/17/2013
3/7/14: $100 or 7,000 Points. I took the points.
3/17: 2yr Plat, $10-20K spend. 1st call- no offer. 2nd call- 50K MR.
7/2014 - 1 yr old account (upgraded last Nov from Biz Gold). Immediately offered $200 credit to offset annual fee. ~70+k in spend in the year (including the months the account was a Biz Gold).
4/29: 15 months, 25K spend. Offered 10K MR. I declined and closed card
5/30: 13 months, 185K Spend. Offered $225 or 12.5K MR. Accepted $225 credit.
6/6: 13 months, 8k spend. Offered 10k MR or $75.
8/11 13 months, 20K spend, offered 10K MR or $100, took the $
11/10: Had card for several years. About 70K spend. Offered $150.00 credit or 15K MR; asked them to give me 175 credit; counteroffered 25K MR, no credit; took the 25K MR
12/1/14: Had card for 2 years, minimal spend (<$200), offered $50 statement credit. Did not ask about MR.
I just called to cancel my Gold Card. I got it a few months ago with a 50,000 bonus points and no annual fee for the 1st year. I spent the required $450 and not much more and have redeemed all the points. The annual fee is not due until Feb 09. They offered me 3x points on all purchases for the next 6 months.
I agreed. I'll use this card for the next 5 months, redeem, and then cancel
I'll need to pay my renewal fee in my next statement. I have a Gold card. Last year I called to see if I'd be offered a retention bonus or get the fee waived and actually got part of the fee waived.
I wanted to see if others have had any luck getting any type of retention bonus or their fee waived in recent months? I'd rather be prepared with data when I call than call blindly and not know the right questions to ask.
I did a search and found old threads discussing this, but nothing recent.
My PLAT is up for renewal and as a CO (soon to be UA) FTer the benefits are a lot less compelling than they used to be. The lounge access was a key reason I got the card in the first place, and now with the Chase exclusive even the accumulated points don't help me with CO/UA.
Has anyone been successful in getting some sort of bump out of Amex as a retention bonus given the lost benefit? Some points bonus or the like would go a long way. How would you recommend I approach it?
I called to cancel my card, and was offered (and accepted) 50,000 MR points to continue for another year.
wow, thats a nice offer. I am going to call in late Jan to downgrade to business gold (after I use up my $200 airline credit). I dont use this card like I used to, but I still put about $75k this year on this card with my business so hopefully they have a decent retention offer. I get much better value with my SPG Amex. They may not offer me much since I am just moving to another of their cards.
I suggest those wanting to actually downgrade or cancel wait until Jan after they use up the $200 credit.
I have had the card since 1992, but from time to time will call and ask about inducements to remain a cardholder. This isn't the first inducement, but I can't remember what I got last time, which was probably 2-3 years ago.
My spend varies, as I have other cards and like to spend in order to maximize bonuses and MQMs. Unusual, that. On Amex, I have spent between $20k and $80k per year on personal spending. In the last year, my Amex spend has dropped off, but the overall spend remains constant or higher.
I got 25,000 points this past week. They said that was the max for my account. I was complaining about the lack of the United Club. I travel every week on American flying out of LGA and there is no American club in the terminal (only United). They wouldn't give me the US Airways club package either.