Amex (USA) Extended Warranty reports
Nov 27, 2011, 12:39 pm
#61
Join Date: Jan 2007
Posts: 2,905
Granted. BUT, the caveat is that some Amex co-branded cards do not qualify for certain benefits. And some benefits are enhanced depending on the level/type of Amex.
Nov 29, 2011, 5:40 pm
#62
Join Date: Sep 2010
Location: Georgia
Programs: Delta Gold, Marriott Platinum, Amex Delta Reserve + Platinum MR. Y, I book.
Posts: 158
doing the right thing
I had the misfortune - or stupidity to spill a Starbucks Frapuccino on the keyboard of my logitech revue unit. I turned off the power and immediately soaked the thing in denatured alcohol. After a couple days of soaking, I let it dry and then turned it on. It started spewing hi-bit ascii characters onscreen. I checked online and found that Amex pays you back if YOU are the cause of accidental damage to an item you recently purchased with a covered card. So I filed the claim and in one day they approved my claim and refunded the full purchase price to my amex account.
A few days later - on a lark, I turned the keyboard on and suddenly it was working. Some of the keys were sticking a little - but figured it would work itself out. Where you guys saw an opportunity to take more than you gave for the product, I faced a moral dilemma. Is it right to keep the working system and the refund money from Amex? The issue for me is - the protection program was not designed to 'reward' you for failed products - but rather compensate you for your loss.
You no longer had a loss.
My dilemma was solved when the keyboard stopped working again the same day. I appreciate the benefit that American Express has given us...
We're all different, but I'd like to think I've grown up to be the kind of man that would return the money if the situation had worked out differently.
A few days later - on a lark, I turned the keyboard on and suddenly it was working. Some of the keys were sticking a little - but figured it would work itself out. Where you guys saw an opportunity to take more than you gave for the product, I faced a moral dilemma. Is it right to keep the working system and the refund money from Amex? The issue for me is - the protection program was not designed to 'reward' you for failed products - but rather compensate you for your loss.
You no longer had a loss.
My dilemma was solved when the keyboard stopped working again the same day. I appreciate the benefit that American Express has given us...
We're all different, but I'd like to think I've grown up to be the kind of man that would return the money if the situation had worked out differently.
Nov 29, 2011, 7:17 pm
#63
Join Date: Feb 2003
Location: 3rd Rock from the Sun
Programs: UA MP, DL SkyMiles
Posts: 288
I am planning to purchase the new Samsung Galaxy Nexus (which has officially not released in US) and imports seem to not have any US warranty. So would the "extended" warranty apply?
Chase Sapphire told me that if it did not have a US warranty - there is no "extended warranty".
I have sent an email to AmEx but no response yet. I tend not to believe oral responses on such matters - so waiting to get a written response. Anybody here have an experience with such a situation?
Chase Sapphire told me that if it did not have a US warranty - there is no "extended warranty".
I have sent an email to AmEx but no response yet. I tend not to believe oral responses on such matters - so waiting to get a written response. Anybody here have an experience with such a situation?
Nov 30, 2011, 11:48 am
#64
Join Date: Sep 2010
Location: Georgia
Programs: Delta Gold, Marriott Platinum, Amex Delta Reserve + Platinum MR. Y, I book.
Posts: 158
I am planning to purchase the new Samsung Galaxy Nexus (which has officially not released in US) and imports seem to not have any US warranty. So would the "extended" warranty apply?
Chase Sapphire told me that if it did not have a US warranty - there is no "extended warranty".
?
Chase Sapphire told me that if it did not have a US warranty - there is no "extended warranty".
?
Your laptop breaks the day after the warranty expires. No need to worry if you purchased it with your Card, thanks to Extended Warranty1.
• Embedded Protection - Charge your eligible purchases that have a valid U.S. manufacturer's warranty of 5 years or less to the Card.
• Extend Your Warranty - Extended Warranty can extend the terms of the original U.S. manufacturer's warranty for up to one additional year on eligible purchases with warranties of 5 years or less, when the eligible purchase is charged to the Card.
1 Extended Warranty is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ. Coverage is determined by the terms, conditions, and exclusions of Policy AX0953 or Policy EW-IND and is subject to change with notice. This document does not supplement or replace the Policy.
• Embedded Protection - Charge your eligible purchases that have a valid U.S. manufacturer's warranty of 5 years or less to the Card.
• Extend Your Warranty - Extended Warranty can extend the terms of the original U.S. manufacturer's warranty for up to one additional year on eligible purchases with warranties of 5 years or less, when the eligible purchase is charged to the Card.
1 Extended Warranty is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ. Coverage is determined by the terms, conditions, and exclusions of Policy AX0953 or Policy EW-IND and is subject to change with notice. This document does not supplement or replace the Policy.
The language from AMEX site seems to hint at the same fate. The Amex extended warranty kicks in when the manufacturers warranty expires. I would wait for an official word - but here's what the amex faq says.
extracted from here: LINK
Last edited by runCMD; Nov 30, 2011 at 12:00 pm
Nov 30, 2011, 12:10 pm
#65
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Aug 7, 2012, 12:28 pm
#66
Join Date: Jan 2010
Programs: AA BA CO DL UA US
Posts: 814
Does anyone know if the Chase credit cards (Sapphire Preferred, Southwest Premier) will provide better or equal extended warranty to the Amex ones? I got an Amex Zync card now (downgrade from Premier Gold). Looking to get a tablet and trying to figure out which card to use.
Aug 7, 2012, 3:06 pm
#67
Join Date: Apr 2005
Location: Toronto
Programs: AC SE MM, Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,101
What are the dollar amount caps on this? And, would AMEX extend an already extended warranty?
I recently bought a MacbookPro and bought "apple care" which extends the coverage to 3 years. Would AMEX cover this "high ticket" item, and would they extend it beyond the 3 years?
I recently bought a MacbookPro and bought "apple care" which extends the coverage to 3 years. Would AMEX cover this "high ticket" item, and would they extend it beyond the 3 years?
Aug 7, 2012, 3:21 pm
#68
Join Date: Sep 2011
Location: DFW
Programs: 2.4mm++ AA Plat, Hlt Diam, Hyt Globaist, Mrrt Gold, Gold Pts, MilesForDreams.com, etc.. etal..
Posts: 428
Aug 9, 2012, 12:47 am
#69
Join Date: Jul 2012
Posts: 19
* For computers and computer parts the only extended warranty that Amex will honor has to come from the OEM directly; so they would honor a Dell extended warranty on a Dell laptop, but not a Best Buy one.
At least this is true for Amex Plat.
Source: Amex Plat - Extended Warranty Policy
Aug 25, 2012, 4:25 pm
#70
Join Date: Nov 2010
Location: Portland, OR
Posts: 211
The magsafe charger for my MacBook Pro failed this week. It's a $79 replacement, which is a high enough cost to be annoying. I bought the laptop on my Zync card in January of 2011, so I decided to see if Amex would pay for a replacement. The woman I spoke to over the phone was exceedingly polite and helpful, and a couple days later, I have a new charger, and a statement credit covering the cost of it.
Given that the card has an annual fee of only $25, I'd say that I'm getting great value out of having it.
Given that the card has an annual fee of only $25, I'd say that I'm getting great value out of having it.
Aug 27, 2012, 3:12 pm
#72
Join Date: Mar 2012
Location: YYZ
Programs: CX*GO, SPG Platinum
Posts: 147
I don't think it would apply to purchase protection benefits. AFAIK, at least for US and Canada, you need to put the purchase on your Amex to qualify (here in Canada they'd ask for your Amex statement for that month as proof). In some markets (e.g. Hong Kong and to an extent UK), they do offer travel insurance to plats and cents cardholders and families without requiring you to pay the trip on those cards, but that's something else entirely.
Aug 27, 2012, 3:27 pm
#73
Join Date: Jul 2012
Posts: 19
Why would you think this? The coverage is given to the account. Each card is a unique Amex Account.
Sep 15, 2012, 6:10 pm
#74
Join Date: Jul 2009
Location: SEA
Posts: 2,556
https://www.americanexpress.com/us/c...-warranty.html
Sep 15, 2012, 6:31 pm
#75
Original Member
Join Date: May 1998
Location: NJ
Posts: 3,335
It extends the warranty of things you purchase with the card, not on everything in your household.