Platinum Cathay Pacific Marco Polo Gold [Ends 2015, then 50% Fast Track]
Sep 29, 2011, 7:45 pm
#46
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
Another call and yet another clueless agent. She tried to put me on hold to talk to Concierge about it but accidentally (I hope...) disconnected me!
Is there a number other than the 1616 Plat. line on the offer letter to call in for this?
This is the first time in 10 years I'm having lousy CS experience with AMEX... The agents clearly don't have the up to date info in their systems.
Is there a number other than the 1616 Plat. line on the offer letter to call in for this?
This is the first time in 10 years I'm having lousy CS experience with AMEX... The agents clearly don't have the up to date info in their systems.
Sep 29, 2011, 7:57 pm
#47
Join Date: Mar 2011
Location: Hong Kong
Posts: 23
I tried calling as well, similar result as you. They have no clue on what I was talking about, even when they asked their supervisor about it.
They did said it might be a marketing promo, and it might not be open to everyone. I hope this is not the case or else I will be very disappointed.
I am just wondering if the invite letter is a generic one or does it have a special code on it? It would be nice if someone can scan a picture of the letter.
Thanks
They did said it might be a marketing promo, and it might not be open to everyone. I hope this is not the case or else I will be very disappointed.
I am just wondering if the invite letter is a generic one or does it have a special code on it? It would be nice if someone can scan a picture of the letter.
Thanks
Sep 30, 2011, 4:08 am
#48
Join Date: Sep 2011
Posts: 1
just Called Amex Platinum (UK), guy knew of the offer but had to check with marketing as to eligibility.
Came back to say that its a 'hidden' offer, but the application form will be emailed to me today.
Thanks FTer's for highlighting this, so now I'll have an additional choice of OW lounges when I travel.
Came back to say that its a 'hidden' offer, but the application form will be emailed to me today.
Thanks FTer's for highlighting this, so now I'll have an additional choice of OW lounges when I travel.
Oct 2, 2011, 8:50 am
#49
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Hmm... Canadian CSRs have told me twice (by email) that this offer doesn't exist for Canadian Platinums (but that Canadian Cents do get Diamond membership).
Any Canadian Plats received this yet?
Any Canadian Plats received this yet?
Oct 2, 2011, 8:55 am
#50
Join Date: Apr 2006
Location: YTZ
Programs: Hertz & Avis PC; National EE; SPG & Hilton Gold; AC 35K (yawn)
Posts: 5,921
[Moderator edit]
-Brian
Last edited by mia; Oct 2, 2011 at 9:46 am Reason: Remove commentary on specific moderator action.
Oct 2, 2011, 9:18 am
#51
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Discussion of the Canadian rollout of this international offer begins at post #25. Click here to begin reading at that point.
Last edited by mia; Oct 2, 2011 at 9:48 am
Oct 2, 2011, 10:29 am
#52
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Oct 2, 2011, 8:16 pm
#53
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
Oct 4, 2011, 4:39 am
#56
Join Date: Nov 2008
Location: Utrecht, the Netherlands
Programs: Marriott LTP, Hilton Gold, ITA Elite+, Cathay S, Singapore S, Hertz PC, Avis PC
Posts: 3,151
Appears to be valid in the Netherlands as well, however they said it was only for a selected group of platinum members and they would get back to us within a few days.
Oct 4, 2011, 9:31 am
#57
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
So I called them (Canadian Plat line) on the basis that I'm out of town and wanted to get the process moving as quickly as possible so I'd have the card sooner. They said the form was in a pack that had been sent to members by mail. If the form wasn't there when I got back home, "just call again and we'll send one out straight away."
Oct 12, 2011, 3:24 am
#58
Join Date: Mar 2011
Location: Hong Kong
Posts: 23
Still nothing in my mail.
I called amex again to inquire about the CX Marco Polo Gold Membership, the CSR was clueless and was not willing to help.
I am just wondering, if it is possible if someone who has received their letter please kindly scan the form and share it with us.
Thanks
I called amex again to inquire about the CX Marco Polo Gold Membership, the CSR was clueless and was not willing to help.
I am just wondering, if it is possible if someone who has received their letter please kindly scan the form and share it with us.
Thanks
Oct 12, 2011, 4:18 am
#59
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Still nothing in my mail.
I called amex again to inquire about the CX Marco Polo Gold Membership, the CSR was clueless and was not willing to help.
I am just wondering, if it is possible if someone who has received their letter please kindly scan the form and share it with us.
Thanks
I called amex again to inquire about the CX Marco Polo Gold Membership, the CSR was clueless and was not willing to help.
I am just wondering, if it is possible if someone who has received their letter please kindly scan the form and share it with us.
Thanks
Oct 14, 2011, 12:32 am
#60
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Has anyone here actually purchased actual CX paid F/J tickets using their AMEX Platinum cards during the past 12 months?
I have purchased a few for family members (and they credited to their AA accounts instead of their CX accounts).
I suspect AMEX goes through their billing data to see who charged CX F/J tickets to their cards when deciding who gets the invitation. Airline ticket data tends to be shown o AMEX statements.
So I am guessing that is why I got the CX MPO Gold invite.
I have purchased a few for family members (and they credited to their AA accounts instead of their CX accounts).
I suspect AMEX goes through their billing data to see who charged CX F/J tickets to their cards when deciding who gets the invitation. Airline ticket data tends to be shown o AMEX statements.
So I am guessing that is why I got the CX MPO Gold invite.