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Old Sep 1, 10, 11:49 pm   #1
 
Join Date: Dec 2009
Location: PHX
Posts: 520
Canceling an AMEX card online

Is it absolutely necessary to talk to a CSR on the phone in order to cancel a card, or can it be done online? I couldn't find the option anywhere on the AMEX website... Perhaps the "secure messaging system"?

I'm not thinking about canceling any cards right now, but I'd like to hear of your past experiences for future reference. Thanks.
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Old Sep 4, 10, 3:43 pm   #2
 
Join Date: May 2002
Location: Arizona
Posts: 3,374
Yes...login to your account and find Contact American Express and send a secure message.
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Old Sep 4, 10, 3:58 pm   #3
 
Join Date: Aug 2010
Location: Southern California
Programs: AA Plat, Hilton Diamond
Posts: 236
If you are cancelling any cards because of annual renewal costs...speaking to card issuer's Customer Service may get a reduction or elimination of renewal fee.
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Old Jan 24, 12, 8:17 pm   #4
 
Join Date: May 2011
Location: Illinois.
Programs: UA 1K. AA Plat. Mid-tier on Club Carlson, SPG, Marriott, IHG, & Hilton.
Posts: 520
Cancel cards online?

9-10 months ago I signed up for a Gold & Plat Amex (within a month or so of each other) to get generous sign-up bonuses. I didn't charge hardly anything to either card after I earned the promo bonuses and the $200 airline credits last year and this year, etc. . . so I "almost" feel guilty about it. (Not really guilty, but I certainly got my money's worth). Is there any way to cancel both cards online. . . I don't really want to call, because again, while I did everything strictly within the rules, I certainly got the better end of the deal and feel sligthly uneasy about it. . .
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Old Jan 24, 12, 8:28 pm   #5
 
Join Date: Oct 2009
Location: Florida, Credit Card Fraud Capital of the USA
Programs: Plans=59, TCC=146, MTP=228, C-Cards=26+, D-Cards=8+, Miles in Inventory=2.25M+
Posts: 3,912
Get over it! Talk to a rep and see what they offer to keep your business. If and when you make fraudulent loans, force taxpayers to bail you out or roboforclose on someone in violation of the law then you can feel slightly uneasy. Or not - if you are a real sleazy banker.

Quote:
Originally Posted by 100countrygoal View Post
9-10 months ago I signed up for a Gold & Plat Amex (within a month or so of each other) to get generous sign-up bonuses. I didn't charge hardly anything to either card after I earned the promo bonuses and the $200 airline credits last year and this year, etc. . . so I "almost" feel guilty about it. (Not really guilty, but I certainly got my money's worth). Is there any way to cancel both cards online. . . I don't really want to call, because again, while I did everything strictly within the rules, I certainly got the better end of the deal and feel sligthly uneasy about it. . .
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Old Jan 24, 12, 8:33 pm   #6
 
Join Date: May 2009
Location: Western MA
Programs: PC (Plat), MR (Gold), SPG (Gold), HH (Dia), BAEC (Gold)
Posts: 1,917
I ordered my Southwest GCs on the 1st January, got reimbursed 3 days later and canceled my Platinum the following day. A nice check for $301.50 arrived from them this week as a pro-rated refund of my card fee.

Guilty? Not in the slightest. If they didn't like it they'd change the product terms. We don't owe them anything.
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Old Jan 24, 12, 8:42 pm   #7
 
Join Date: May 2011
Location: Illinois.
Programs: UA 1K. AA Plat. Mid-tier on Club Carlson, SPG, Marriott, IHG, & Hilton.
Posts: 520
Okay. . . thanks for the pep talk.

Just curious. . . did they ask you many questions when you cancelled? Again, just curious.
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Old Jan 24, 12, 8:59 pm   #8
 
Join Date: May 2009
Location: Western MA
Programs: PC (Plat), MR (Gold), SPG (Gold), HH (Dia), BAEC (Gold)
Posts: 1,917
Quote:
Originally Posted by 100countrygoal View Post
Okay. . . thanks for the pep talk.

Just curious. . . did they ask you many questions when you cancelled? Again, just curious.
I canceled via SM.
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Old Jan 24, 12, 11:54 pm   #9
 
Join Date: Dec 2009
Location: PHX
Posts: 520
Quote:
Originally Posted by 100countrygoal View Post
Okay. . . thanks for the pep talk.

Just curious. . . did they ask you many questions when you cancelled? Again, just curious.
I've canceled a business card and a corporate card online via secure messaging. No questions asked, done immediately.
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Old Jan 25, 12, 6:00 pm   #10
 
Join Date: May 2011
Location: Illinois.
Programs: UA 1K. AA Plat. Mid-tier on Club Carlson, SPG, Marriott, IHG, & Hilton.
Posts: 520
Great, many thanks! Secure messaging seems like the perfect way to go. . . especially since I'm not really expecting (nor really interested) in any retention offers.
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