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Old Jan 7, 2009, 6:50 am
  #1  
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Join Date: Dec 2006
Location: USA
Posts: 3,945
Exclamation Report Amex website problems here
Have been trying to access my account online since yesterday night 10:00pm EST via www.americanexpress.com and get a system error. Tried Canadian website and get the same error? Is anybody else experiencing same thing? Just tried amex mobile site and it is also down.
Last edited by mia; Jul 12, 2013 at 3:35 pm
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Old Jan 7, 2009, 6:54 am
  #2  
 
Join Date: Dec 2004
Location: MUC
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I can't access my german account. Tried a couple of times today.
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Old Jan 7, 2009, 7:00 am
  #3  
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Join Date: Dec 2006
Location: USA
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I guess this is a global issue with them. I will try to call them later and see if it is only their website down and not the whole system. Has anybody tried to use Amex card today? Any problems?
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Old Jan 7, 2009, 7:23 am
  #4  
 
Join Date: Sep 2004
Location: CLT
Programs: US CP, SPG Gold
Posts: 592
I tried a few times from 7 AM this morning until now (9:22) with no success. Quicken was not able to get in, either.
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Old Jan 7, 2009, 7:24 am
  #5  
 
Join Date: Oct 2007
Programs: Plat:US,DL (ex KL,AF,LX,LY) Gold:BA,VS (ex CO,UA).Plat.SPG,HGP Diam.HH. ICHG Plat RA. Amex Centurion
Posts: 673
Amex has confirmed that they are well aware of this problem and have been trying to solve it for some time.

They have not been communicated what exactly the issue is, and their IT Team and Technical Support Group do not have an estimated timeframe for fixing this either.

They could not confirm whether this is a global issue, only that in the USA it appears that their systems are down since yesterday and they cannot yet fix them...
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Old Jan 7, 2009, 7:34 am
  #6  
 
Join Date: Sep 2004
Location: CLT
Programs: US CP, SPG Gold
Posts: 592
I am sure it's nothing an infusion of 100k MR points into my account can't fix
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Old Jan 7, 2009, 8:04 am
  #7  
 
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Originally Posted by S.Bling
Amex has confirmed that they are well aware of this problem and have been trying to solve it for some time.

They have not been communicated what exactly the issue is, and their IT Team and Technical Support Group do not have an estimated timeframe for fixing this either.

They could not confirm whether this is a global issue, only that in the USA it appears that their systems are down since yesterday and they cannot yet fix them...
This is disappointing-I had trouble on Monday also-kind of makes you wonder how vulnerable their systems are since it has been days now.
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Old Jan 7, 2009, 8:16 am
  #8  
 
Join Date: Mar 2004
Location: Brazil and Australia
Programs: AA EP; Formerly an Over-Entitled UA 1K MM until I wised-up and left UA for AA.
Posts: 208
both the australia centurion site and regular amex site have been down since last night as well.
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Old Jan 7, 2009, 9:09 am
  #9  
 
Join Date: Jun 2005
Posts: 219
Perhaps there is a bright side in that maybe my billing cycle will close today before some big charges are posted .
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Old Jan 7, 2009, 9:39 am
  #10  
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Join Date: Aug 2000
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UK site was down at 07:00 GMT today, back up now.
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Old Jan 7, 2009, 9:42 am
  #11  
 
Join Date: May 2005
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Switzerland back up
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Old Jan 7, 2009, 9:52 am
  #12  
 
Join Date: Dec 2004
Location: MUC
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Germany up and running now either!
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Old Jan 7, 2009, 10:01 am
  #13  
 
Join Date: Apr 2004
Location: Fla.
Programs: Starwood life Plt, AA Gold.,Delta . ,Priority Plat,IC Ambassador
Posts: 408
USA Still out...12:00 PM
Driving me nuts.....still out right now......
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Old Jan 7, 2009, 10:07 am
  #14  
 
Join Date: Jan 2007
Location: London, UK
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Posts: 1,380
I was just able to logon - looks okay now. I did have trouble this AM, though.
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Old Jan 7, 2009, 10:08 am
  #15  
GK
 
Join Date: Jul 1999
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Programs: reformed ex basic Member
Posts: 3,148
Hong Kong site been down all day.. very annoying
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