Jul 20, 2013, 10:17 pm
Last edit by: mia
Find card benefits and updated information for every AMEX card issued in the USA here: http://www.americanexpress.com/us/co...-benefits.html
https://www.americanexpress.com/en-us/credit-cards/credit-intel/purchase-protection/
https://www.americanexpress.com/us/credit-cards/features-benefits/policies/purchase-protection-terms.html
https://www.americanexpress.com/en-us/credit-cards/credit-intel/purchase-protection/
https://www.americanexpress.com/us/credit-cards/features-benefits/policies/purchase-protection-terms.html
American Express Purchase Protection
Jul 13, 2007, 11:24 am
#31
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,847
Jul 13, 2007, 12:44 pm
#32
Join Date: Oct 2006
Location: NY
Programs: AA, US, DL, UA, Marriott Silver, Hilton Silver
Posts: 960
Wow, I forgot about this. I just took a shirt out of the wash from Banana Republic that is now filled with ink stains since my son left the pen in his pocket. I can just file a claim with Amex?
Jul 13, 2007, 12:58 pm
#33
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,847
Jul 13, 2007, 1:50 pm
#34
Join Date: Feb 2004
Location: IAH
Programs: AA Plat,Delta Plat, WN A-list & CP,SPG Plat, HiltonH DM,Hyatt Plat,Amex Centurion, Hertz Plat
Posts: 123
This week this program just refunded the total amount less shipping of a laptop I paid for with the Amex, dropped it.
Last edited by rifle57; Jul 13, 2007 at 2:23 pm
Jul 14, 2007, 7:31 am
#37
Join Date: Feb 2004
Location: IAH
Programs: AA Plat,Delta Plat, WN A-list & CP,SPG Plat, HiltonH DM,Hyatt Plat,Amex Centurion, Hertz Plat
Posts: 123
yes, I did have to send it in, the process took about 30 days. After my 1st call, they email you a form to fill out and sign, simple, not complicated. They mention in this paperwork you “may have to send it in”. After a week or so, they informed me I did need to send it in. Finally after a couple more weeks they notified me that the full amount would be credited to my account. That’s it. About 1900.00
Here's what they say:Your waitress just spilled Beaujolais Nouveau down the front of your brand new sweater. Or you lost your brand new sunglasses - good thing you bought them with your Platinum Card®.
Protect Your Purchases — The Purchase Protection Plan1 protects eligible purchases made with the Card in the event they are accidentally damaged, or stolen or lost for up to 90 days from the date of purchase.
Worldwide Coverage — Purchases made worldwide with the Card are eligible, including gifts purchased for others.
Up to $10,000 Per Occurrence — Coverage is limited to up to $10,000 per Occurrence, up to $50,000 per Cardmember Account per policy year, and is in excess of other sources of indemnity.
Eligible Cards — This enhanced benefit is available to Platinum Card® and Centurion® Card members.
Here's what they say:Your waitress just spilled Beaujolais Nouveau down the front of your brand new sweater. Or you lost your brand new sunglasses - good thing you bought them with your Platinum Card®.
Protect Your Purchases — The Purchase Protection Plan1 protects eligible purchases made with the Card in the event they are accidentally damaged, or stolen or lost for up to 90 days from the date of purchase.
Worldwide Coverage — Purchases made worldwide with the Card are eligible, including gifts purchased for others.
Up to $10,000 Per Occurrence — Coverage is limited to up to $10,000 per Occurrence, up to $50,000 per Cardmember Account per policy year, and is in excess of other sources of indemnity.
Eligible Cards — This enhanced benefit is available to Platinum Card® and Centurion® Card members.
Jul 14, 2007, 8:49 pm
#38
Join Date: Jul 2007
Location: ATL
Programs: SkyMiles, Aeroplan, Starwood Gold, Marriott Gold, Avis President's Club, Membership Rewards
Posts: 9
I'm reading that some are claiming things such as shirts and sweaters... And wondering if AMEX reports in the 'CLUE' database like automotive insurers and the like do; and I don't want to jeopardize my other insurance policies. Has anyone heard of AMEX dropping people due to filing too many claims, and/or "substantial" amounts?
Last edited by PatATL; Jul 14, 2007 at 9:04 pm Reason: Syntax
Jul 17, 2007, 7:01 am
#39
Join Date: Jan 2007
Posts: 2,905
Just wanted to report my first experience with Amex Purchase Protection for my Rewards Gold Card. $230 purchase of earrings damaged and reported on July 6 over the phone - CSR says most likely no need for paperwork to be faxed in, hold onto to earrings, but probably no need to send those in either. Credit to account for $230 (including S&H charges - which aren't covered) posted to my account today, July 17. Kudos and thanks to Amex! ^^
On a seperate note, 90th post - Coupon Connection, yeah!!
On a seperate note, 90th post - Coupon Connection, yeah!!
Jul 25, 2007, 12:03 pm
#41
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Jul 26, 2007, 4:43 pm
#43
Join Date: Jun 2007
Posts: 36
Benefit pages:
GOLD
https://www124.americanexpress.com/c...tBenefitDetail
Plat:
https://www143.americanexpress.com/c...protectionplan
Only difference i can see is 'Loss' for Platinum
GOLD
https://www124.americanexpress.com/c...tBenefitDetail
Plat:
https://www143.americanexpress.com/c...protectionplan
Only difference i can see is 'Loss' for Platinum
Jul 26, 2007, 10:18 pm
#44
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Benefit pages:
GOLD
https://www124.americanexpress.com/c...tBenefitDetail
Plat:
https://www143.americanexpress.com/c...protectionplan
Only difference i can see is 'Loss' for Platinum
GOLD
https://www124.americanexpress.com/c...tBenefitDetail
Plat:
https://www143.americanexpress.com/c...protectionplan
Only difference i can see is 'Loss' for Platinum
From the T&C, Platinum & Centurion cover loss and have a $10,000 per-incident limit vs. $1,000 for gold. Also, plat/cent cover computers & their components, as well as one of a kind items (jewelry, watches, furs), but only up to $2500/occurrence.
Also note that this is secondary coverage and may require you to file a primary claim on your homeowners or other relevant policy. I would assume they'd end up covering the deductible.
Aug 16, 2007, 8:23 pm
#45
Join Date: Dec 2006
Location: USA
Posts: 3,945
I would like to correct myself regarding what I posted before. I have been reviewing T&C and is now specificly states :"Coverage under Purchase Protection is EXCESS; this means that if, at the time of Occurrence, you
have other valid and collectible insurance or indemnity - such as but not limited to homeowner's or renter's
insurance - Purchase Protection will cover that amount not covered by such other insurance or
indemnity, up to the limits of Purchase Protection"
I remember last year their claim form and T&C stated it was primary. Did they just recently changed it?
have other valid and collectible insurance or indemnity - such as but not limited to homeowner's or renter's
insurance - Purchase Protection will cover that amount not covered by such other insurance or
indemnity, up to the limits of Purchase Protection"
I remember last year their claim form and T&C stated it was primary. Did they just recently changed it?