Mar 7, 2015, 11:51 am
Last edit by: JDiver
This is the archive for posts relating to Business Extra (nee Business ExtrAA) since 2008.
The current, active Business Extra thread is Business Extra Program master thread (consolidated)
The current, active Business Extra thread is Business Extra Program master thread (consolidated)
ARCHIVE: Business Extra Program master thread (consolidated)
Nov 30, 2016, 2:01 pm
#1321
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,426
She was able to get me back in FIRST after about a 20 minute hold, but I still can't print my receipt. Although multiple agents assure me the tickets are fine....this just feels like a situation where I get to the airport and I get bumped to coach. I've never used an BXP1 before so not sure if this is normal. Anyone ever have an experience like this? If so, was there a specific way to get the tickets issued correctly?
Thanks for any thought!
Thanks for any thought!
Nov 30, 2016, 2:02 pm
#1322
Join Date: Jun 2016
Location: NYC,MIA,XFL
Programs: AA EXP, B6 Mosaic, DL PM
Posts: 863
Nov 30, 2016, 2:21 pm
#1323
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
The Print Ticket & Receipt option has disappeared from aa.com on some itineraries. To get it, pull up the reservation on aa.com, then open a new tab in your browser, and paste this link in.
Thank you!
Dec 1, 2016, 10:04 am
#1324
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
The Print Ticket & Receipt option has disappeared from aa.com on some itineraries. To get it, pull up the reservation on aa.com, then open a new tab in your browser, and paste this link in.
As an aside, my BXP1 upgrade shows booked into D booking class. Is that probably because they had to "force" the space open to get me back into first? I'm just wondering if I'll get a few "bonus" eqm's.
Dec 1, 2016, 10:19 am
#1325
Join Date: Jan 2015
Location: LHR
Programs: AA
Posts: 773
The Print Ticket & Receipt option has disappeared from aa.com on some itineraries. To get it, pull up the reservation on aa.com, then open a new tab in your browser, and paste this link in.
Dec 1, 2016, 12:25 pm
#1326
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
In my experience, you get EQM credit for the fare class of your ticket. May be best to let sleeping dogs lie if I'm understanding your post correctly.
Dec 1, 2016, 2:09 pm
#1327
Join Date: Jul 2013
Location: BTS
Posts: 611
I have a voucher for C1-C2 round-trip in F expiring on Dec 28, 2016. What are my best options to avoid it just expiring if I cannot find anything useful (on 77W) - that is apart from "selling it" against the T&Cs?
Should I just book any F round-trip as far out as possible, and hope I make change within the next 12 months?
Thank you
Should I just book any F round-trip as far out as possible, and hope I make change within the next 12 months?
Thank you
Dec 1, 2016, 2:19 pm
#1328
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
Given the extreme paucity of AA saver-level inventory, AA really ought to let folks return vouchers requiring such inventory. I see strong grounds for a DOT complaint, informal or formal, if AA refuses to do so. Scibuff, you could ask Business Extra staff for that flexibility in light of AA's limited inventory, and failing that consider seeking assistance from DOT.
Dec 1, 2016, 2:50 pm
#1329
Join Date: Oct 2006
Programs: AA EXP
Posts: 1,635
Given the extreme paucity of AA saver-level inventory, AA really ought to let folks return vouchers requiring such inventory. I see strong grounds for a DOT complaint, informal or formal, if AA refuses to do so. Scibuff, you could ask Business Extra staff for that flexibility in light of AA's limited inventory, and failing that consider seeking assistance from DOT.
A DOT complaint over 77W inventory less than 30 days out? Seems like a reach, but you are the DOT complaint expert.
Dec 1, 2016, 3:15 pm
#1331
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
The complaint isn't about a particular instance of poor to no inventory. It's about a widespread practice of same, arguably violating DOT's guidance about the level of availability that must be offered if a carrier wants to "advertise" a fare or redemption ("advertise" meaning telling people about it, not just buy TV ads and whatnot). And then when a consumer believes the carrier's statement and tries to redeem, the consumer finds it can't be done -- and backing up (to switch to some other redemption) purportedly requires paying a fee. I can definitely see the DOT being receptive.
Some folks might enjoy this DOT guidance from 1994:
See also http://www.regulations.gov/#!documen...2014-0001-0012 (Southwest fined for no seats available) and http://www.dot.gov/sites/dot.dev/fil...s/19941220.pdf (DOT letter to AA then-CEO Crandall re the need for "reasonable quantities for a reasonable period").
Some folks might enjoy this DOT guidance from 1994:
The Department’s deceptive practices prohibitions preclude airlines from imposing unreasonable capacity restrictions and/or unannounced blackout dates for the use of frequent flyer awards.To the extent airlines offer their frequent flyers awards for service to destinations, that traditionally are subject to high consumer demand, they must include in their promotional materials adequate disclosure that seats are limited—at times severely—and may not be available on every flight, if in fact that is the case.
...
If the number of seats that are made available at an advertised discount fare is limited and/or they are not available on every flight, the ad should specifically state either or both restrictions, as applicable.
...
If the number of seats that are made available at an advertised discount fare is limited and/or they are not available on every flight, the ad should specifically state either or both restrictions, as applicable.
See also http://www.regulations.gov/#!documen...2014-0001-0012 (Southwest fined for no seats available) and http://www.dot.gov/sites/dot.dev/fil...s/19941220.pdf (DOT letter to AA then-CEO Crandall re the need for "reasonable quantities for a reasonable period").
Dec 2, 2016, 3:30 pm
#1332
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.4MM, BAEC, UAMP, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,723
I have a voucher for C1-C2 round-trip in F expiring on Dec 28, 2016. What are my best options to avoid it just expiring if I cannot find anything useful (on 77W) - that is apart from "selling it" against the T&Cs?
Should I just book any F round-trip as far out as possible, and hope I make change within the next 12 months?
Thank you
Should I just book any F round-trip as far out as possible, and hope I make change within the next 12 months?
Thank you
Dec 2, 2016, 3:40 pm
#1333
Join Date: Jul 2011
Location: DFW
Programs: Hertz President's Circle, Hyatt Diamond, Marriott Platinum
Posts: 317
Am I understanding you correctly. I have a BXP3 that will expire eoy and was unable to find a fare class to use it this year. AABusinessExtra will reissue points in exchange of 150.00?
Dec 5, 2016, 10:41 pm
#1334
Join Date: Jan 2015
Location: LHR
Programs: AA
Posts: 773
I just called Business Extra to try and redeem two BXP1 certificates for two passengers (including myself) flying SFO-JFK in February. The agent said there was availability and booked us into First. On my AA account, the flight shows us as being in First, and I am able to select seats in that cabin.
Two questions:
1. Does this seem correct? I would have expected to be booked into Business on a three-class plane. Is there any risk here?
2. Do I need to fill out all the information on the front of the certificate before arriving at the gate, or will the gate agent do that? (And if there's a risk the upgrade won't clear, should I risk filling out the certificate in ink?)
Two questions:
1. Does this seem correct? I would have expected to be booked into Business on a three-class plane. Is there any risk here?
2. Do I need to fill out all the information on the front of the certificate before arriving at the gate, or will the gate agent do that? (And if there's a risk the upgrade won't clear, should I risk filling out the certificate in ink?)
Dec 6, 2016, 6:19 am
#1335
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,807
I inquired and yes they will do that. It is $150 for the first one and if you are doing multiple at the same time is is $25 for each additional ones.
