AA kicks me out of my booked seat - options?
#31
Join Date: Mar 2009
Location: LAX
Posts: 3,267
I dunno if that's a reliable indicator. On my recent AAdventure in involuntary TATL Y, I was told that all flights for the rest of the evening in all classes were sold out. I didn't think about going to aa.com and verifying that for myself until I was sitting in the torture chamber.
Guess what?
AA.com said tickets were still for sale on the next flight out in J and F. It was too late to do anything about it--the door was closed. So either three GAs and a CS manager lied to me, or AA is willing to heavily oversell LAX-LHR and then <no!> over whoever paid the least for their ticket.
Guess what?
AA.com said tickets were still for sale on the next flight out in J and F. It was too late to do anything about it--the door was closed. So either three GAs and a CS manager lied to me, or AA is willing to heavily oversell LAX-LHR and then <no!> over whoever paid the least for their ticket.
Last edited by JDiver; Jul 22, 2017 at 8:16 am Reason: Rules...
#32
Join Date: Feb 2016
Location: Los Angeles
Programs: AS, AA, BA, SQ
Posts: 164
As annoying as it is I wouldn't expect to be reassigned seat 1A. Select the next best option and send a message to customer service. They should toss you a few bones as a "gesture of goodwill"(though are not obligated to so try word calm and briefly), but the seat assignment likely won't be changed. As a previous member posted, try and view this positively, your upgrade cleared before you got to the gate and you will still be able to swivel your seat 90 degrees... and I have yet to see anyone frown while flying sideways.
#33
Join Date: Mar 2009
Location: LAX
Posts: 3,267
As annoying as it is I wouldn't expect to be reassigned seat 1A. Select the next best option and send a message to customer service. They should toss you a few bones as a "gesture of goodwill"(though are not obligated to so try word calm and briefly), but the seat assignment likely won't be changed.
Also, OP didn't ask us whether he should be happy with the change. He asked what possible recourse he had.
#34
Join Date: Feb 2016
Location: Los Angeles
Programs: AS, AA, BA, SQ
Posts: 164
I agree with this. Seat assignments aren't guaranteed but we do have a reasonable expectation that they'll be respected unless *good* operational reasons dictate otherwise. Seat assignments shouldn't be changed as a matter of policy just because someone richer, louder, or friendlier to the GA wants yours.
Also, OP didn't ask us whether he should be happy with the change. He asked what possible recourse he had.
Also, OP didn't ask us whether he should be happy with the change. He asked what possible recourse he had.
I believe the best recourse would be to contact CS and explain the disappointment of not getting the requested seat and hope that the person responding recognises an (I assume) EXP on a paid J fare should be appeased above what is required. My point of advice in this is to be as polite and unemotional as possible. Since technically the OP is entitled to no compensation (As far as I understand) a warm interaction with the AA person is much more likely to result in an agreeable outcome.
#35
Join Date: Jul 2009
Location: USA
Programs: AA EXP, UA GLD, Bonvoy Titan, HH Dia, WoH Exp
Posts: 2,673
I have been bumped a few times while originally having assigned seats in 1A or 2A on international flight to/from LHR. This usually happens a day or two before the flight departure and I attribute it to being FAM displacing me.
Not sure the timing of OP's seat assignment change, but I don't know if one can say with 100% certainty it wasn't a FAM, unless the seat change was several weeks prior to departure. I have since started selecting 1J/2J and have not had a seat change since.
Not sure the timing of OP's seat assignment change, but I don't know if one can say with 100% certainty it wasn't a FAM, unless the seat change was several weeks prior to departure. I have since started selecting 1J/2J and have not had a seat change since.
#36
Join Date: Jan 2017
Location: COU
Programs: AA EXP, Bonvoy Ambassador, Hertz PC
Posts: 499
I get that tone translates poorly online. I get that 2A is still a good seat. If I'd been moved to a middle section seat, I'd push much, much harder. The real issue is that they don't seem to value loyalty enough to even send an email or something. I just went online and found this.
Anyway, there's not really anything you're going to do to get back into 1A. That's why I advised you to try to de-anchor your thoughts from that other seat.
Thursday I had an upgrade on an 8PM flight, but got done early and did an SDFC to a 6:45 flight, sacrificing the upgrade. Then five minutes later when I checked the app, I saw that flight was delayed to 8:55. So I got put back on the 8PM flight but had to sit in Y. I could have been unhappy about that; in fact, very briefly I was a bit annoyed that they hadn't figured that out when I did the SDFC. But I fairly quickly decided to instead focus on the fact they got me into an exit row, gave me a free drink, and flew me through the air at incredible speed. All of which is awesome. Remembering all that, I had a great flight.
#37
Suspended
Join Date: May 2017
Location: In the Swiss amoeba's head
Programs: Lowest level possible
Posts: 2,829
#38
Join Date: Jan 2009
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 3,621
#39
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
#40
Join Date: Jul 2014
Programs: Jeff is Deaf
Posts: 541
Is that you, Mr. Schlappig? The horror of being moved back 1 row back.
#41
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,592
Booked LAX-LHR almost 4 months ago. SWU to F from J. Seated in 1A for the whole time, until last night, when they kicked me into 2A. I know it isn't a FAM after calling, but rather likely a CK. Obviously this isn't a switch to a middle or a downgrade to J, but I'm pretty annoyed that my chosen seat for all that time has now been moved.
Anyone had this situation?
Anyone had this situation?
#42
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,724
I have been bumped a few times while originally having assigned seats in 1A or 2A on international flight to/from LHR. This usually happens a day or two before the flight departure and I attribute it to being FAM displacing me.
Not sure the timing of OP's seat assignment change, but I don't know if one can say with 100% certainty it wasn't a FAM, unless the seat change was several weeks prior to departure. I have since started selecting 1J/2J and have not had a seat change since.
Not sure the timing of OP's seat assignment change, but I don't know if one can say with 100% certainty it wasn't a FAM, unless the seat change was several weeks prior to departure. I have since started selecting 1J/2J and have not had a seat change since.
#43
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Even several weeks it could be a FAM, especially for international. When I was bumped from 2A due to a FAM it was weeks in advance of the flight. First class had been sold out for weeks so I couldn't even get a new seat assignment. The day before the flight, I guess the FAM decided to take a different flight and I was able to get a seat assignment, again 2A. At least the OP still has a seat assignment.
#44
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Booked LAX-LHR almost 4 months ago. SWU to F from J. Seated in 1A for the whole time, until last night, when they kicked me into 2A. I know it isn't a FAM after calling, but rather likely a CK. Obviously this isn't a switch to a middle or a downgrade to J, but I'm pretty annoyed that my chosen seat for all that time has now been moved.
Anyone had this situation? Reservations has said they would call me about this, but haven't yet. Think they might send me to BA if I ask?
Anyone had this situation? Reservations has said they would call me about this, but haven't yet. Think they might send me to BA if I ask?
#45
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Ah! The never ending search for compensation, no matter how slight (and this ranks up there with the slightest of the slight)! Ask for a refund, full credit of EQD,EQM, & EQS, plus a personal apology from Doug Parker.