Strange bug: Upgraded twice into the same cabin
Jul 14, 2017, 8:09 am
#1
Original Poster
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
Strange bug: Upgraded twice into the same cabin
I booked an international trip 4 weeks ago and SWU upgrades were available for both my outbound segments, which are this coming Monday, and so I was upgraded then and claimed seats in the front cabin.
This morning I got a 'your upgrade has been confirmed' email and a new seat assignment (3F instead of 3A). 3A is now not available, but 2A is, which is just as good (E175).
It seems very odd - and certainly new to me - that the system could confirm an upgrade for a passenger already in C. Anyone else known this happen? Is there something wrong with my ticket potentially?
This morning I got a 'your upgrade has been confirmed' email and a new seat assignment (3F instead of 3A). 3A is now not available, but 2A is, which is just as good (E175).
It seems very odd - and certainly new to me - that the system could confirm an upgrade for a passenger already in C. Anyone else known this happen? Is there something wrong with my ticket potentially?
Jul 14, 2017, 8:39 am
#2
Join Date: Apr 2016
Programs: AA EXP
Posts: 92
Happened to me a couple of weeks ago, and I believe I've seen someone else post about it once too. Only issue is that the seat changes, but you've seen that already. When this happened to me, that segment also posted as if it were in revenue J class, possible as a result of the double reissue?
Jul 14, 2017, 2:28 pm
#3
Original Poster
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
Happened to me a couple of weeks ago, and I believe I've seen someone else post about it once too. Only issue is that the seat changes, but you've seen that already. When this happened to me, that segment also posted as if it were in revenue J class, possible as a result of the double reissue?
Getting revenue J was nice for you, but for me, on SFO-LAX it will not make much difference.
Jul 16, 2017, 6:32 pm
#4
Original Poster
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
And, of course, I couldn't check-in online since it was wrongly ticketed - the second upgrade messing with the post-SWU ticketing.
The phone agent immediately understood the problem, but she had to put me on hold for 10-15 minutes and then do various clean-up actions to make sure it didn't happen again, before the flight.
The phone agent immediately understood the problem, but she had to put me on hold for 10-15 minutes and then do various clean-up actions to make sure it didn't happen again, before the flight.