award tickets now get 24-hour cancellation as of 23 Jun 2017
Jun 23, 2017, 5:33 pm
#1
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Award tickets now have 24-hour cancellation privileges, as long booked at least 2 days in advance.
Also refund process for revenue tix much improved (automated) as well
Also refund process for revenue tix much improved (automated) as well
Last edited by JY1024; Jun 28, 2017 at 5:06 pm Reason: Merged consecutive posts -please used edit post feature
Jun 23, 2017, 5:56 pm
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Jun 23, 2017, 6:32 pm
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Jun 23, 2017, 6:34 pm
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Good news for non-EXPs. Hopefully this isn't a precursor to eliminating the up to 5-day hold currently permitted on award reservations?
-FlyerBeek
-FlyerBeek
Jun 23, 2017, 6:38 pm
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Jun 23, 2017, 6:50 pm
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Jun 23, 2017, 6:59 pm
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In the past you could get an award ticket held even closer to departure. I recently booked one the day before departure and it was on hold until two hours before departure. I hope this new "feature" doesn't mean you can't put award reservations on hold within two days of departure.
Jun 23, 2017, 7:02 pm
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Jun 23, 2017, 7:39 pm
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Sorry perhaps I wasn't clear. EXP's have to manually call like everyone else to cancel an award res. I just hoped this new feature allowed online cancellation vs calling an agent.
Jun 23, 2017, 8:12 pm
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But this new info is for cancelling award "tickets" so I imagine that the redeposit of miles may not be as automatic as one would like. Might be a lag as with EXPs calling to cancel and redeposit their miles. Good news for non-EXPs but perhaps EXPs may not be affected much, unless they allow online cancellation.
Jun 24, 2017, 6:27 am
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But this new info is for cancelling award "tickets" so I imagine that the redeposit of miles may not be as automatic as one would like. Might be a lag as with EXPs calling to cancel and redeposit their miles. Good news for non-EXPs but perhaps EXPs may not be affected much, unless they allow online cancellation.
Jun 24, 2017, 7:45 am
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Jun 24, 2017, 9:45 am
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Jun 24, 2017, 10:16 am
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