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No award email confirmation using miles?

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Old Jun 19, 2017, 5:59 pm
  #1  
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Join Date: Jan 2016
Posts: 880
No award email confirmation using miles?

I had 60,000 points and did a one way to Orlando from NYC for this Wednesday using 25,000 points for two people. Did it this morning and have yet got an email to confirm my flight nor anything about how getting the tickets and etc. Now the app says I have it but I'm wondering shouldn't there be an email to confirm it? Checked my spam as well.
Closingracer is offline  
Old Jun 19, 2017, 6:13 pm
  #2  
 
Join Date: Jun 2012
Posts: 336
Log in to the website and check the trip online. I redeemed two awards recently and they took longer than in the past (yesterday, it took 27 hrs or so for me to receive an email, a portion of the journey was with BA).

All the Best
miles4sheli is offline  
Old Jun 19, 2017, 6:26 pm
  #3  
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Join Date: Jan 2016
Posts: 880
Originally Posted by miles4sheli
Log in to the website and check the trip online. I redeemed two awards recently and they took longer than in the past (yesterday, it took 27 hrs or so for me to receive an email, a portion of the journey was with BA).

All the Best

That's good to know thanks. First time using my points
Closingracer is offline  
Old Jun 19, 2017, 9:14 pm
  #4  
 
Join Date: Aug 2002
Location: WAS/TYO
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Sometimes I get the mileage redemption and ticketing emails, sometimes I don't. Very similar to the domestic upgrade clearance emails. No rhyme or reason, as best I can tell.

-FlyerBeek
FlyerBeek is offline  
Old Jun 19, 2017, 9:37 pm
  #5  
 
Join Date: Nov 2010
Location: Boston area, US
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Posts: 258
Originally Posted by Closingracer
I had 60,000 points and did a one way to Orlando from NYC for this Wednesday using 25,000 points for two people. Did it this morning and have yet got an email to confirm my flight nor anything about how getting the tickets and etc. Now the app says I have it but I'm wondering shouldn't there be an email to confirm it? Checked my spam as well.
I regularly use miles for upgrade+co-pay (North to South America and back), and they regularly are late to credit my account. Once it took them 2 months. Usually it's a few days. So, not surprising at all.
chil is offline  


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