500 mile upgrade confirmed... but I don't think I want it. Cancel?
Jun 12, 2017, 2:19 pm
#16
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
For the Chase UR points redemption, did you see a
Cost summary
Please contact your travel agent for airfare or trip changes.
Bag and optional fees
Section?
Which cabin class is this? If it's a business class mentioned above, you won't see it neither and have to call AAdvantage desk.
Also, since I cannot see the route, is this a domestic flight, or a route that has Premium Economy cabin (https://www.aa.com/i18n/travel-info/...T|TXL||LPM_PE#).
Jun 12, 2017, 2:23 pm
#17
Join Date: Jun 2017
Location: DFW
Programs: AA Platinum, SW A-List Pref, Marriott/SPG Gold, Uber
Posts: 23
So I am assuming the screenshots above are the reward flight? So unfortunately Platinum cannot upgrade.
For the Chase UR points redemption, did you see a
Cost summary
Please contact your travel agent for airfare or trip changes.
Bag and optional fees
Section?
Which cabin class is this in a 2 or 3 cabin flight? In the event this is a Business Class booking in a First-Business-Economy, you won't see it neither and have to call AAdvantage desk. Also, since I cannot see the route, is this a domestic flight, or a route that has Premium Economy cabin (https://www.aa.com/i18n/travel-info/...T|TXL||LPM_PE#)
For the Chase UR points redemption, did you see a
Cost summary
Please contact your travel agent for airfare or trip changes.
Bag and optional fees
Section?
Which cabin class is this in a 2 or 3 cabin flight? In the event this is a Business Class booking in a First-Business-Economy, you won't see it neither and have to call AAdvantage desk. Also, since I cannot see the route, is this a domestic flight, or a route that has Premium Economy cabin (https://www.aa.com/i18n/travel-info/...T|TXL||LPM_PE#)
Jun 12, 2017, 2:36 pm
#18
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
On my reservations, I had a Citi Thankyou redemption that does not show upgrade option neither (or the cost summary). Not sure if that's related to the problem or not. My other reservations booked on aa.com all have the request upgrade table.
Jun 12, 2017, 3:09 pm
#19
Join Date: Dec 2010
Location: AUS
Posts: 276
As an EXP I actually had to call in to request on a recent Citi ThankYou redemption, so I think the system stops (understandably) if there is something it doesn't expect or understand in the reservation.
Jun 12, 2017, 3:19 pm
#20
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Yeah I called in and the CS said he did not know what happened. Do you see your cost summary or it just says "contact your travel agent"? I had another reservation booked through TYP+cash and the upgrade table showed up.
Jun 13, 2017, 4:02 pm
#21
Join Date: Dec 2010
Location: AUS
Posts: 276
I too have one reservation with "contact your travel agent" and one that displays the full table. I honestly can't remember which was which. I guess I'll just have to make more reservations and find out next time.
Jun 14, 2017, 1:26 am
#23
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
Yes.
https://www.aa.com/i18n/aadvantage-p...p#terms500mile
Clearly, something of the purchase method are causing the upgrade options to not show up. This might be relate to the bulk/special fare classification of the fare buckets used by the airlines for the redemptions it facilitates.
Rasheed
https://www.aa.com/i18n/aadvantage-p...p#terms500mile
Clearly, something of the purchase method are causing the upgrade options to not show up. This might be relate to the bulk/special fare classification of the fare buckets used by the airlines for the redemptions it facilitates.
Rasheed
