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Old May 18, 17, 11:09 am   #1
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24 Hour Refund Policy Update?

While booking a flight today, I spotted the following before completing the purchase: "You have up to 24 hours from the time of ticket purchase to receive a full refund if you booked at least 2 days before departure".

IIRC, it used to be 7 days before departure?

The 24 hour refund policy seems to have been updated here.

Sorry if this has already been discussed. Mods, please move to the appropriate thread.
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Old May 18, 17, 12:26 pm   #2
  
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Wow this is huge if it's not a typo.
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Old May 18, 17, 12:36 pm   #3
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What was the airport pair, if I may ask?
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Old May 18, 17, 1:02 pm   #4
  
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That would be huge. Did you get a screenshot?
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Old May 18, 17, 1:11 pm   #5
  
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Tried a dummy booking...they updated the terms and conditions too. Hopefully not just a typo.
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Old May 18, 17, 1:35 pm   #6
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Quote:
Originally Posted by 3Cforme View Post
What was the airport pair, if I may ask?
I was booking DTW-LGA, but tested a bunch of different city pairs also with the same experience.
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Old May 18, 17, 1:39 pm   #7
  
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Quote:
Originally Posted by aacar View Post
I was booking DTW-LGA, but tested a bunch of different city pairs also with the same experience.
Nice find - sorry I didn't read your first post carefully - I didn't notice that you linked to the updated terms
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Old May 18, 17, 2:19 pm   #8
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Just about to post. Just got this on LAX-AUS for this coming Sunday (slightly over 48 hours). Very pleased.
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Old May 18, 17, 4:48 pm   #9
  
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Who are AA's marketing people that they would just do this silently? It seems beyond belief that they wouldn't announce this as a major customer friendly enhancement, and use it as a trade-off for something else, etc.

Being able to make a relatively-last-minute booking while keeping the 24-hour window is really a great benefit.
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Old May 18, 17, 6:40 pm   #10
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Quote:
Originally Posted by platbrownguy View Post
Who are AA's marketing people that they would just do this silently? It seems beyond belief that they wouldn't announce this as a major customer friendly enhancement, and use it as a trade-off for something else, etc.

Being able to make a relatively-last-minute booking while keeping the 24-hour window is really a great benefit.
Still not the best on US airlines. However it is much improved.
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Old May 18, 17, 7:24 pm   #11
  
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I think they removed the 24-hour hold, now you have to actually buy the tickets and then cancel for a refund. I did this once, I think it was American (might have been United) and the refund process took several weeks plus a few emails. The other airlines seem to have just a "cancel" button and it all automatically goes back.
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Old May 18, 17, 8:03 pm   #12
  
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The hold option was there for me today.


Quote:
Originally Posted by Suzzin View Post
I think they removed the 24-hour hold, now you have to actually buy the tickets and then cancel for a refund. I did this once, I think it was American (might have been United) and the refund process took several weeks plus a few emails. The other airlines seem to have just a "cancel" button and it all automatically goes back.
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Old May 18, 17, 8:08 pm   #13
  
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The new language suggests a change to the refund process to make it automated. If so, that's a huge positive by itself. Expanding tickets eligible for this is icing on that cake. Hope they keep hold. It has some value in the AA world to help save phone agent time (booking with vouchers, confirming upgrades at booking.)
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Old May 18, 17, 8:30 pm   #14
  
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NICE. Very nice.

But, award tickets can only be cancelled by calling Reservations?
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Old May 18, 17, 10:20 pm   #15
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Quote:
Originally Posted by oysterhead43 View Post
NICE. Very nice.

But, award tickets can only be cancelled by calling Reservations?
Can cancel online. However to get miles back you have to call.
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