Baby Stroller Incident on AA591 SFO>DFW April 21st
Apr 24, 2017, 7:12 pm
#571
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You know it's a secret that there is a field for FFP account info in PNRs, right?
That is included by my mention of "other PNR stored items" in the post of mine to which you responded.
Apr 24, 2017, 7:12 pm
#572
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Apr 24, 2017, 7:20 pm
#573
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The "facts" will be determined by a jury, if the case gets that far, which I doubt it will. Some here choose to believe the woman and her hired gun's version, no matter what, while others wait for all the evidence, whether physical or testimonial, to emerge.
The bruise seen on her forehead in the video supports drawing an inference or even a conclusion that she was struck in the head by the stroller, be it at her doing or the flight attendant's.
Finally, let me direct you to another part of the jury instruction which I quoted above:
Both the woman and her lawyer, Mr. Demetrio, have a financial stake in the outcome of the lawsuit they are about to file.
The bruise seen on her forehead in the video supports drawing an inference or even a conclusion that she was struck in the head by the stroller, be it at her doing or the flight attendant's.
Finally, let me direct you to another part of the jury instruction which I quoted above:
Both the woman and her lawyer, Mr. Demetrio, have a financial stake in the outcome of the lawsuit they are about to file.
The woman and her lawyer are not the only persons with a financial stake in the outcome of a potential lawsuit over this incident.
Apr 24, 2017, 8:02 pm
#575
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No I got your point, it's just a stretch to make that point in this thread.
My ideas? I don't find things so bad at the moment that I feel the need for any dramatic changes. I pay for extra legspace, whether it's F, J or Y+ and while I could certainly imagine an improved experience, I'm not suffering from the delusion that governmental intervention is what is needed here.
My ideas? I don't find things so bad at the moment that I feel the need for any dramatic changes. I pay for extra legspace, whether it's F, J or Y+ and while I could certainly imagine an improved experience, I'm not suffering from the delusion that governmental intervention is what is needed here.
I'm not suffering from any delusions. I think that if anyone is suffering from delusions, they are people who shrug off years and decades of incidents like these as minor, and then, when the news media finally hits a trifecta of well-videoed examples, shrugs it off as merely an exception.
I'm continuing to posit that these examples are symptoms of the underlying cancer in the airline business these days, and that the airlines themselves will never take the steps necessary to restore civility to their product. So let the government try.
The car makers were just like this in the 60s and 70s. They screamed, delayed, postured, deflected, claimed stuff was "minor," shrugged off incidents, and had to be dragged into headrests, seat belts, padded dashboards, side marker lights, backup lights, and collapsible steering columns by...government regulations. It wasn't their gallantry or "doing the right thing" that got safer cars on the road.
Now we need safer airplanes. Not mechanically safer; environmentally safer.
Last edited by DenverBrian; Apr 25, 2017 at 10:35 pm Reason: Appeasement of various Buzz Killingtons in the thread
Apr 24, 2017, 10:08 pm
#576
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I definitely had the feeling that this woman would still sue AA even though she was coddled with a refund of her (their) tickets, upgraded to F-class and given something else (miles ?). Read this somewhere, here on FT, maybe ? Nevertheless, AA's efforts were for naught.
Apr 24, 2017, 10:09 pm
#577
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I definitely had the feeling that this woman would still sue AA even though she was coddled with a refund of her (their) tickets, upgraded to F-class and given something else (miles ?). Read this somewhere, here on FT, maybe ? Nevertheless, AA's efforts were for naught.
UA, on the other hand, will be strung out to dry and they totally deserve it.
Apr 24, 2017, 10:40 pm
#578
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I actually disagreed with the passenger (the male passenger who stood up to confront the male FA) making the threat to the FA. You can't do that. Regardless of what has transpired.
What he should have done was go to the other FA's and stated he wanted to file a complaint against the male FA and to be polite about it and not to get heated or angry. It just caused the situation to escalate.
The captain was utterly useless in diffusing the situation. His plane. His rules. He should have stepped in and told both sides to calm down and taken charge of the situation. It again, would probably not have escalated if there was someone there who showed some leadership and some sensible actions and got everyone to back down/calm down and to separate both parties.
1) Get the lady with the babies seated. Get her some water and someone to listen to her complaint and to get her calm.
2) Get the male FA outside the door and to get someone to talk to him and to find out what happened.
The captain to get on to all passengers to re-assure them everything is okey and it was a small misunderstanding that got bigger than it should have and that it has been resolved and they would be pushing back shortly.
What he should have done was go to the other FA's and stated he wanted to file a complaint against the male FA and to be polite about it and not to get heated or angry. It just caused the situation to escalate.
The captain was utterly useless in diffusing the situation. His plane. His rules. He should have stepped in and told both sides to calm down and taken charge of the situation. It again, would probably not have escalated if there was someone there who showed some leadership and some sensible actions and got everyone to back down/calm down and to separate both parties.
1) Get the lady with the babies seated. Get her some water and someone to listen to her complaint and to get her calm.
2) Get the male FA outside the door and to get someone to talk to him and to find out what happened.
The captain to get on to all passengers to re-assure them everything is okey and it was a small misunderstanding that got bigger than it should have and that it has been resolved and they would be pushing back shortly.
FAs tend to protect their own. They will not tell you their colleagues' (first) names when you ask, no matter how justified. GAs behave the same way even when they obviously think that their colleague is seriously wrong.
Apr 25, 2017, 12:12 am
#579
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OH PLEASE STOP IT... why must so many of you blame the victim. Can you believe it there are people out there who don't fly that often and may not know where the stroller goes. Perhaps we should have everyone who is going to fly pass a quiz before they board... just to make sure the know the rules.
Sorry, this is where the Flight Attendant steps in and provides customer service...THIS IS THIER JOB. The American Airlines Staff was in the wrong, from the captain to the flight attendant.
Sorry, this is where the Flight Attendant steps in and provides customer service...THIS IS THIER JOB. The American Airlines Staff was in the wrong, from the captain to the flight attendant.
It sounds like the mother already had some anxiety issues before she stepped on the plane. In all the times I have traveled with my small children, I was told that our umbrella strollers could be gate checked. I would never delude myself into thinking that being able to take up the jet way would mean I could carry it on the aircraft. Where on earth would someone think it would be stored? The captains closet?
Apr 25, 2017, 12:23 am
#580
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OH PLEASE STOP IT... why must so many of you blame the victim. Can you believe it there are people out there who don't fly that often and may not know where the stroller goes. Perhaps we should have everyone who is going to fly pass a quiz before they board... just to make sure the know the rules.
Sorry, this is where the Flight Attendant steps in and provides customer service...THIS IS THIER JOB. The American Airlines Staff was in the wrong, from the captain to the flight attendant.
Sorry, this is where the Flight Attendant steps in and provides customer service...THIS IS THIER JOB. The American Airlines Staff was in the wrong, from the captain to the flight attendant.
Apr 25, 2017, 1:21 am
#581
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OH PLEASE STOP IT... why must so many of you blame the victim. Can you believe it there are people out there who don't fly that often and may not know where the stroller goes. Perhaps we should have everyone who is going to fly pass a quiz before they board... just to make sure the know the rules.
Sorry, this is where the Flight Attendant steps in and provides customer service...THIS IS THIER JOB. The American Airlines Staff was in the wrong, from the captain to the flight attendant.
Sorry, this is where the Flight Attendant steps in and provides customer service...THIS IS THIER JOB. The American Airlines Staff was in the wrong, from the captain to the flight attendant.
Are we saying that no matter how poorly a passenger acts, that they should not bear any of the blame for a bad situation if the crew behaves poorly? So then a passenger behaving badly should just continue to escalate their poor behavior until they elicit a poor response from the crew, then they can't be blamed! Sounds like a fantastic plan.
Apr 25, 2017, 1:53 am
#582
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Are we saying that no matter how poorly a passenger acts, that they should not bear any of the blame for a bad situation if the crew behaves poorly? So then a passenger behaving badly should just continue to escalate their poor behavior until they elicit a poor response from the crew, then they can't be blamed! Sounds like a fantastic plan.
AA is indeed in a much better position due to its response to this stroller incident than UA is over its bungled response to forcefully removing a man approaching his 70th year of life for refusing to accept VDB/IDB.
Apr 25, 2017, 2:51 am
#583
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At least AA responded better than United did.
Apr 25, 2017, 5:12 am
#584
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Apr 25, 2017, 5:31 am
#585
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Indeed. The inconsistent internet "witness" messages -- much built on hearsay -- about the passenger being hit with the stroller wouldn't sound as convincing to me as the woman's lawyer's statement that the FA didn't hit her with the stroller (if that is indeed what the lawyer said). When a "witness" or hearsay communicator gets basic facts wrong, their credibility does indeed tend to go down.