Baby Stroller Incident on AA591 SFO>DFW April 21st
Apr 21, 2017, 9:10 pm
#31
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Without video of the stroller grab hard to draw any conclusions about that.
Apr 21, 2017, 9:12 pm
#32
Join Date: Apr 2011
Location: Treasure Coast, FL
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Posts: 4,578
Apr 21, 2017, 9:21 pm
#35
Join Date: Sep 2013
Posts: 401
You don't understand: I would have loved to see it happen because then he would have been arrested, banned from that airline, and hopefully tased. There is too much false bravado and entitlement in this industry from people on $80 tickets (not saying that this specific pax was).
Like a pilot posted on another forum on FT: sit down, shut up, do what you're told, and pray there are no air accidents and you get to your destination in one piece. People should remember this when the cost of their airfare is less than the cost of the fuel their automobile would consume if driving the distance instead. This pax needlessly escalated the situation.
Like a pilot posted on another forum on FT: sit down, shut up, do what you're told, and pray there are no air accidents and you get to your destination in one piece. People should remember this when the cost of their airfare is less than the cost of the fuel their automobile would consume if driving the distance instead. This pax needlessly escalated the situation.
Last edited by MDJennings; Apr 21, 2017 at 9:24 pm Reason: addition
Apr 21, 2017, 9:21 pm
#36
Suspended
Join Date: Dec 2005
Posts: 9,916
Clearly the pax was out of line - the gate agent instead of trying to defuse it tried to get into the pax face and was egging the pax on. It was like some kid on a playground who had his pride wounded. Quite different from a service professional who doesn't take what a customer says personally.
Apr 21, 2017, 9:23 pm
#37
Join Date: May 2014
Posts: 125
Well, clearly there was some sort of kerfuffle over a stroller which resulted in either the crew member 'grabbing' or taking in from her after some back and forth. It seems like a silly thing to get worked up over, it would be gate checked and not left behind, which is the basis of my assumption, she was probably already stressed out before she got on board.
Apr 21, 2017, 9:23 pm
#38
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,555
From the video, all I can see is that
Woman did not want stroller(s) to be checked in
Was upset
cabin crew seemed to be working well to deal with situation
Some male passenger decided it was ok to butt in
the agent with blue shirt reacted in a manner inappropriate for someone in a customer facing role
The male passenger seems to be the key person in the wrong - threatening a member of staff
The target of his verbal assault reacts inappropriately
Nothing there that indicates that there was an issue with the original refusal to allow the stroller(s) on
Woman did not want stroller(s) to be checked in
Was upset
cabin crew seemed to be working well to deal with situation
Some male passenger decided it was ok to butt in
the agent with blue shirt reacted in a manner inappropriate for someone in a customer facing role
The male passenger seems to be the key person in the wrong - threatening a member of staff
The target of his verbal assault reacts inappropriately
Nothing there that indicates that there was an issue with the original refusal to allow the stroller(s) on
Apr 21, 2017, 9:26 pm
#39
Join Date: Sep 2001
Programs: Alaska Tanzanite 100K
Posts: 3,857
the gentleman in blue who appears at about 1:40 is one of the flight attendants... gate agents don't wear wings.
surprised the Captain seems so involved in this. Looks like he is just there to watch it.
surprised the Captain seems so involved in this. Looks like he is just there to watch it.
Apr 21, 2017, 9:27 pm
#40
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
The captain appears to be doing his best to diffuse the situation. Which is what we'd expect, of course.
Apr 21, 2017, 9:58 pm
#41
Join Date: Dec 2009
Location: DFW
Programs: AA EXP
Posts: 1,590
You don't understand: I would have loved to see it happen because then he would have been arrested, banned from that airline, and hopefully tased. There is too much false bravado and entitlement in this industry from people on $80 tickets (not saying that this specific pax was).
Like a pilot posted on another forum on FT: sit down, shut up, do what you're told, and pray there are no air accidents and you get to your destination in one piece. People should remember this when the cost of their airfare is less than the cost of the fuel their automobile would consume if driving the distance instead.
Like a pilot posted on another forum on FT: sit down, shut up, do what you're told, and pray there are no air accidents and you get to your destination in one piece. People should remember this when the cost of their airfare is less than the cost of the fuel their automobile would consume if driving the distance instead.
Apr 21, 2017, 11:09 pm
#43
Join Date: Sep 2016
Posts: 245
From the video, all I can see is that
Woman did not want stroller(s) to be checked in
Was upset
cabin crew seemed to be working well to deal with situation
Some male passenger decided it was ok to butt in
the agent with blue shirt reacted in a manner inappropriate for someone in a customer facing role
The male passenger seems to be the key person in the wrong - threatening a member of staff
The target of his verbal assault reacts inappropriately
Nothing there that indicates that there was an issue with the original refusal to allow the stroller(s) on
Woman did not want stroller(s) to be checked in
Was upset
cabin crew seemed to be working well to deal with situation
Some male passenger decided it was ok to butt in
the agent with blue shirt reacted in a manner inappropriate for someone in a customer facing role
The male passenger seems to be the key person in the wrong - threatening a member of staff
The target of his verbal assault reacts inappropriately
Nothing there that indicates that there was an issue with the original refusal to allow the stroller(s) on
What's alleged to have happened off camera is a lot more disturbing. It was completely inappropriate for the agent to pull the stroller away from the mother on the jetway. That alone should be grounds for termination. Whether deliberate or not, striking her could easily be seen as a criminal act.
Apr 21, 2017, 11:09 pm
#44
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
If I was that male passenger and I saw a baby almost hit because of the flight attendant, you better bet that I would be saying the same thing the male passenger said. He did not curse but told the flight attendant he was wrong. Anyone else that would just sit there and watch that, without interjecting anything, should be ashamed of themselves.
Apr 21, 2017, 11:22 pm
#45
Join Date: Sep 2016
Posts: 245
Also, why was the aggressive male passenger allowed to fly, while the mother and children were removed. Her worst offense seems to have been crying.
On the other hand, assuming the press release is accurate, at least AA reversed their decision and allowed them to fly later.
On the other hand, assuming the press release is accurate, at least AA reversed their decision and allowed them to fly later.