beverage policy in coach for "short" flights
#31
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
On BOS-JFK (on the 738) I have seen the FC FA serve FC from the cart and keep going back into coach while the YC FA's start from the back of coach and they go until they meet somewhere in the middle. Then FC pax get another round on the FC FA's way back up to the galley. Simple and effective.
I'm always impressed by the service on LAX-SFO flights.
I notice this a lot, and it always amuses me. I'd like to think that the crew would stay seated if genuine, moderate turbulence were forecasted. I guess people would ask more questions/make more requests if service were suspended due to a short flight duration.
#32
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
ORD-FNT suffers from this problem a lot. I always give the FA's who do full beverage service applause certificates, because there's normally not any time to spare, and they really do have to rush to get everyone served.
Extra kudos to the ones who do it cartless and that one FA who actually asked me if I wanted my free alcoholic beverage and premium snack for being EXP.
Extra kudos to the ones who do it cartless and that one FA who actually asked me if I wanted my free alcoholic beverage and premium snack for being EXP.
#33
Original Poster
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,342
What really gets me is"turbulence." It can be a clear day with no turbulence forecasts, and service get suspended for the duration of the flight due to "turbulence."
I understand that crew safety is important and service does have to be suspended, but I'm willing to bet that it has been falsely invoked as an excuse on some of these short routes. I'm also willing to bet that it happens more often than one would think.
I understand that crew safety is important and service does have to be suspended, but I'm willing to bet that it has been falsely invoked as an excuse on some of these short routes. I'm also willing to bet that it happens more often than one would think.
#34
Original Poster
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,342
I generally agree, however -- FC can be reasonably served with no cart, whereas doing a reasonable service in coach (at least with full choices) requires the additional risk of the carts.
#35
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
https://www.aa.com/i18n/travel-info/...es-shuttle.jsp
#37
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,677
no bev service for RDU-DCA-RDU; what about EXP?
RDU-DCA is 227 miles but for many years there was an exception. Now it looks like it is gone.
In June I made a few trips in both F and Y and all the time only warm water was served from plastic cups.
Of course, no predeparture bev in F - FA was too busy with her cellphone. In F, some snacks from a basket have been offered to complement warm water (no ice).
Question: what is the official policy for offering complementary snack and drink to EXP on flights without bev service?
In June I made a few trips in both F and Y and all the time only warm water was served from plastic cups.
Of course, no predeparture bev in F - FA was too busy with her cellphone. In F, some snacks from a basket have been offered to complement warm water (no ice).
Question: what is the official policy for offering complementary snack and drink to EXP on flights without bev service?
#39
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
Let's remember, they are primarily here for our safety.
removes hat and leaves stage
#40
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 623
RDU-DCA is 227 miles but for many years there was an exception. Now it looks like it is gone.
In June I made a few trips in both F and Y and all the time only warm water was served from plastic cups.
Of course, no predeparture bev in F - FA was too busy with her cellphone. In F, some snacks from a basket have been offered to complement warm water (no ice).
Question: what is the official policy for offering complementary snack and drink to EXP on flights without bev service?
In June I made a few trips in both F and Y and all the time only warm water was served from plastic cups.
Of course, no predeparture bev in F - FA was too busy with her cellphone. In F, some snacks from a basket have been offered to complement warm water (no ice).
Question: what is the official policy for offering complementary snack and drink to EXP on flights without bev service?
#41
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,906
RDU-DCA is 227 miles but for many years there was an exception. Now it looks like it is gone.
In June I made a few trips in both F and Y and all the time only warm water was served from plastic cups.
Of course, no predeparture bev in F - FA was too busy with her cellphone. In F, some snacks from a basket have been offered to complement warm water (no ice)
In June I made a few trips in both F and Y and all the time only warm water was served from plastic cups.
Of course, no predeparture bev in F - FA was too busy with her cellphone. In F, some snacks from a basket have been offered to complement warm water (no ice)
-FlyerBeek
#43
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,073
This is the official AA policy on beverage services in Main Cabin...
Up to 119 - Request Service: No formal service scheduled, individual water bottles and juice cups available upon request.
120 - 250 miles - Short Haul Beverage Service: Individual water bottles and juice cups
EXCEPTION MARKETS that receive Beverage Service:
DFW to/from AUS, HOU, IAH, OKC, SAT, TUL
JFK to/from BOS, DCA
LAX to/from LAS
251 to 699 miles - Beverage Service
No food for sale
700 to 1,099 miles -Beverage/Snack Service
Food for sale (A la cart snacks/snack boxes)
1,100 miles or more -Beverage Snack Service w/Marketplace Cart
No food cart between 2001-0459
1,500 miles or more - Arrival Beverage Service
Up to 119 - Request Service: No formal service scheduled, individual water bottles and juice cups available upon request.
120 - 250 miles - Short Haul Beverage Service: Individual water bottles and juice cups
EXCEPTION MARKETS that receive Beverage Service:
DFW to/from AUS, HOU, IAH, OKC, SAT, TUL
JFK to/from BOS, DCA
LAX to/from LAS
251 to 699 miles - Beverage Service
No food for sale
700 to 1,099 miles -Beverage/Snack Service
Food for sale (A la cart snacks/snack boxes)
1,100 miles or more -Beverage Snack Service w/Marketplace Cart
No food cart between 2001-0459
1,500 miles or more - Arrival Beverage Service
#44
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,906
#45
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
In my experience west coast flights (esp. Compass) consistently have beverage service and as you move east, it seems that the number of excuses for not doing beverage service increases, especially on short hops ORD-, JFK-, DFW-, DCA-. Just my limited experience though, but I flew SAN-LAX a lot of times this year, which is a ~100 miles market... I seem to recall beverage service most of the time. Also it seems like SkyWest, Republic, PSA and Envoy have significantly worse FAs than Compass. Again, based on my experience...
(Just got off a SkyWest flight where the FA wouldn't stop yapping about connections for 10 minutes, and kept announcing we were 20 minutes early every few minutes --- At least there was full beverage service though -- YYZ-ORD, so I guess that makes it ~400 miles.)
(Just got off a SkyWest flight where the FA wouldn't stop yapping about connections for 10 minutes, and kept announcing we were 20 minutes early every few minutes --- At least there was full beverage service though -- YYZ-ORD, so I guess that makes it ~400 miles.)