AA won't remove boarded pax for oversales - C of C change April 2017
Apr 15, 2017, 8:43 am
#1
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AA won't remove boarded pax for oversales - C of C change April 2017
"American will not involuntarily remove a revenue passenger who has already boarded in order to give a seat to another passenger."
https://www.aa.com/i18n/customer-ser....jsp#oversales
http://viewfromthewing.boardingarea....ing-one-hasnt/
https://www.aa.com/i18n/customer-ser....jsp#oversales
http://viewfromthewing.boardingarea....ing-one-hasnt/
Apr 15, 2017, 10:13 am
#2
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"American will not involuntarily remove a revenue passenger who has already boarded in order to give a seat to another passenger."
https://www.aa.com/i18n/customer-ser....jsp#oversales
http://viewfromthewing.boardingarea....ing-one-hasnt/
https://www.aa.com/i18n/customer-ser....jsp#oversales
http://viewfromthewing.boardingarea....ing-one-hasnt/
Apr 15, 2017, 10:18 am
#3
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Apr 15, 2017, 10:22 am
#5
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Lots of gray area in there for crew movements and other operational issues. Seems poorly written to me.
Also, in other words, if a mistake is made, the airline can't fix its mistake and screws over the passenger that's truly deserving of the seat.
Also, in other words, if a mistake is made, the airline can't fix its mistake and screws over the passenger that's truly deserving of the seat.
Apr 15, 2017, 10:25 am
#6
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Note that the wording says AA will not involuntarily remove one passenger who has already boarded in order to make room for another passenger.
However, the wording doesn't say anything about involuntarily removing a passenger who has already boarded to make room for deadheading employees/crew. Might be good to clarify, don't you think, given the circumstances? (Specifically "must-ride" or positive space deadheading...)
However, the wording doesn't say anything about involuntarily removing a passenger who has already boarded to make room for deadheading employees/crew. Might be good to clarify, don't you think, given the circumstances? (Specifically "must-ride" or positive space deadheading...)
Apr 15, 2017, 10:28 am
#7
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However, the wording doesn't say anything about involuntarily removing a passenger who has already boarded to make room for deadheading employees/crew. Might be good to clarify, don't you think, given the circumstances? (Specifically "must-ride" or positive space deadheading...)
Apr 15, 2017, 10:28 am
#8
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Moreover, in just about most circumstances the GA is going to know there are "must ride" crew that need to be accommodated. Rarely will crew show up at the last minute.
Apr 15, 2017, 10:53 am
#9
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Clearly, this situation is not very common in which pax have already boarded and then the GA suddenly needs one or more seats for deadheading crew. As newyorkgeorge points out, most of the time the GA has at least SOME notice that there are "must ride" crew. If the flight is oversold, then the GA has options to voluntarily OR involuntarily deny boarding to accommodate the crew.
Apr 15, 2017, 10:57 am
#10
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Deadheading crew is a legal responsibility of the airline--they are obliged to ensure that crew are in place to operate an aircraft, with sufficient rest if appropriate.
If four "must rides" turn up after a full load of passengers have boarded and the airline is unable to make alternative arrangements to meet its legal obligation to have crew in place, then four seats are going to have to be vacated. How the airline goes about doing that is another question, of course.
And while deadheads are generally known in advance, there are all sorts of reasons why a last minute deadheading situation might arise. Rare it may be--but neither impossible nor unforeseeable.
If four "must rides" turn up after a full load of passengers have boarded and the airline is unable to make alternative arrangements to meet its legal obligation to have crew in place, then four seats are going to have to be vacated. How the airline goes about doing that is another question, of course.
And while deadheads are generally known in advance, there are all sorts of reasons why a last minute deadheading situation might arise. Rare it may be--but neither impossible nor unforeseeable.
Apr 15, 2017, 11:03 am
#11
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Not necessarily. AA would have a few other options (e.g. chartering alternative transportation for the crew, or canceling the flight they're serving if AA can't ultimately get them to it on time).
Apr 15, 2017, 11:06 am
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Apr 15, 2017, 11:08 am
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Apr 15, 2017, 11:14 am
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To be honest, my post was actually a direct quote from a pretty high-level AA person who sent me a rant on this subject (I actually should have had it in quotes,)-- personally, without that person's guidance on the subject, I wouldn't known if it's "pretty uncommon," "extremely uncommon" or "practically unheard-of"-- but this is from someone who most certainly does, intimately, FWIW.