Rudest Check-in Agent I have had. I hope that I did the right thing.
Mar 22, 2017, 9:47 am
#32
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Mar 22, 2017, 10:01 am
#33
Join Date: Sep 2005
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My one enduring lesson as a med student from my psychiatry attending-don't argue with strangers. You just never know what's going on inside of them (explosive, depression or just normal stuff).
Mar 22, 2017, 10:14 am
#34
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Oh dear it seems Pucci Galore had a rough day. The G&T must have tasted off...but I would like to say that I think the agent is only doing his job. He said Good morning and issued BP. Consider job done. There are minor misunderstandings in both party but I don't think he would be the rudest at all. In fact I don't know if he is particularly rude, just emotionless from the description.
Mar 22, 2017, 10:15 am
#35
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Mar 22, 2017, 10:29 am
#36
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Rudeness is in the eye of individual. Conduct that I might consider quick and efficient another person might consider brusque and rude. Neither of those perspectives are wrong.
To state categorically that the agent's conduct was not rude is to treat the OP's perception and belief as invalid--which is itself the height of rudeness, from my perspective.
I sympathize with both parties, but in a service industry the benefit of the doubt tends to go to the person who is purchasing the service.
To state categorically that the agent's conduct was not rude is to treat the OP's perception and belief as invalid--which is itself the height of rudeness, from my perspective.
I sympathize with both parties, but in a service industry the benefit of the doubt tends to go to the person who is purchasing the service.
Mar 22, 2017, 10:47 am
#37
Join Date: Dec 2010
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Oh joy. Another he said / she said, one-sided report of a verbal & perceived attitude interaction. Do these threads ever go anywhere useful?
And if this is the OP's idea of what an especially rude agent is: I humbly suggest that OP fly more as a passenger.
And if this is the OP's idea of what an especially rude agent is: I humbly suggest that OP fly more as a passenger.
Mar 22, 2017, 11:17 am
#39
Join Date: Sep 2014
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Who had a dog and why was it being summoned?
Sounds to me like someone checked you in and gave you your BPs. I can't say I've ever had a desk agent inform me of delays.
The response to "what time as it" that you gave certainly sounded to me that it could have been interpreted as sarcasm. Did you really feel that the AAgent was asking you for the current time, and not the time of your flight?
Sounds to me like someone checked you in and gave you your BPs. I can't say I've ever had a desk agent inform me of delays.
The response to "what time as it" that you gave certainly sounded to me that it could have been interpreted as sarcasm. Did you really feel that the AAgent was asking you for the current time, and not the time of your flight?
Seriously, check in agents on every airline I've flown wave you over and call out "next". I don't think it's rude.
Mar 22, 2017, 11:57 am
#40
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Mar 22, 2017, 12:06 pm
#42
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On the face of it, I personally didn't see anything rude, but we can't tell tone, etc from a post, so maybe the tone was what made it all rude.
Also, for those of you commenting above about "I'm always nice to people, and they are nice to me," I used to think that way too. But sometimes people don't need anything to set them off, they are just naturally that way, which was the case with the rudest check-in agent I have ever encountered (I wasn't even in line to check in yet when he approached me and started giving me a lecture about making his life difficult). So I no longer jump to the conclusion that OP must've done something to make the agent be rude to her.
Also, for those of you commenting above about "I'm always nice to people, and they are nice to me," I used to think that way too. But sometimes people don't need anything to set them off, they are just naturally that way, which was the case with the rudest check-in agent I have ever encountered (I wasn't even in line to check in yet when he approached me and started giving me a lecture about making his life difficult). So I no longer jump to the conclusion that OP must've done something to make the agent be rude to her.
Mar 22, 2017, 12:18 pm
#43
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I've had my share of generally curt agents at AA, and yes, actually, the times I remember them being particularly unhelpful were at LAX.
Perhaps a statement of things that I am generally more surprised when I get a courteous and helpful AA (or UA frankly) employee than when I get an unfriendly one.
Frankly sounds like some of the gate agents perhaps would benefit from a little "hairbrush discipline", though that's not very politically correct. Frankly I find complaining does nothing to change anyone anyway, so I just carry on about feeling sorry for how unhappy their life must be.
Perhaps a statement of things that I am generally more surprised when I get a courteous and helpful AA (or UA frankly) employee than when I get an unfriendly one.
Frankly sounds like some of the gate agents perhaps would benefit from a little "hairbrush discipline", though that's not very politically correct. Frankly I find complaining does nothing to change anyone anyway, so I just carry on about feeling sorry for how unhappy their life must be.
Mar 22, 2017, 12:24 pm
#44
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Mar 22, 2017, 12:44 pm
#45
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Wow. A lot of people sure want to jump on the OP for .... What, exactly? Observing that she was treated more rudely than is normally her experience. Were any of you there? Do any of you know her well enough to make the kind of assumptions about her character that you've posted? Have any of you even read the thousands of other posts that might give you an idea of who this woman is (she has the by far absolute best screen name on FT, btw).
I have, and I'm giving Ms. Galore the benefit of accepting her post as an accurate representation of what went down.
But....this thread sure is explicative of where FT fora go so often. Dismissive reactions to posters who report a problem with an airline that the fora contributors often feel very positive about.
I have, and I'm giving Ms. Galore the benefit of accepting her post as an accurate representation of what went down.
But....this thread sure is explicative of where FT fora go so often. Dismissive reactions to posters who report a problem with an airline that the fora contributors often feel very positive about.