hawaii-bound

Unfortunately, AA shows the 1-2-1 configuration when booking so it is a cruel surprise when they are swapped out for the 2-2-2. This is especially unwelcome on the red-flights to DFW.

I agree that they are better than the standard first class seats, but not welcome when you expect to be able to get some sleep comfortably.

happymommy

I checked and the flight yesterday went from 2-2-2 to 1-2-1. I'm boarding in an hour, and it's 1-2-1. Just wanted to share my happiness! Apparently, some severe weather this week was challenging for Airlines, so they must have done some shifting.

Furby

Beware of not having a seat assignment! A similar thing happened to us in Feb of this year. A few months before the travel date, they changed the flight times DFW to OGG which made me check our booking, and I noticed that I no longer had a seat assignment (although my husband did). This despite booking the seats the day the schedule opened up. Interestingly husband is gold and I am platinum so not sure why they picked on me. The flight was full in F so I was concerned. I called and they said no worries they will get it sorted out in a few weeks, be patient. Nothing happened despite calling several times, they finally said you will get a seat at the airport, however I pointed out that F was full and how could they assign a seat unless someone failed to show. They kept saying not to worry, be patient. A couple of days before we travelled I had a phone call from AA practically begging me (and my husband) to fly in coach. We were each offered something like $750 in vouchers AND $550 in cash which sounds good on the surface, but the cost of the one way ticket was about $1,300 each so in essence they were refunding the cost of the ticket (but with the majority of it in vouchers) and flying us for free in coach. Of course, all they could give us was middle seats at the back of the plane. I declined and asked what they would do if no one took the offer. They said they would downgrade passengers on award tickets first starting with the lowest status. I made a fuss on the phone about how unacceptable the situation was and they did assign me a seat on that call, presumably bumping someone else out.

Also, as a data point for the same trip in 2018, similar to others they changed the aircraft from 767 to 777, changing the flight times by several hours causing us some issues. These were award tickets at the 67,500 level, when I called them on this they agreed to change the tickets to a weekend day that normally required 90,000 miles but did it for no extra mileage or charge. So kudos to them for that one.

italdesign

Please help me decide between DFW-OGG flight #7 Y vs J. It's a daytime flight. Y is saver/22.5k, J anytime/67.5k. IF I can be (relatively) sure that J will stick as 772 (which it is currently showing), then I will likely go for it. But if it gets swapped to a 767 in any config (or anything below 772 standard), I will be disappointed to have paid anytime rate. I am Gold and can select MCE T-24hr. I am flying alone.

What do you think?

Mint Cake

the CIP 767 that I was on, was very pleasant for the DFW-HNL-DFW trip that I took in J.
I'd happily do the same trip again (tomorrow, yes please !)

italdesign

Does anyone know, is it common for the DFW-OGG 772 to get swapped to an inferior config?

arc727

Well, there's no more 772s out there flying with the old 3-class config, and I wouldn't think a 772 is going to be swapped with a 763, so I don't think you should worry about having an inferior config.

italdesign

Good point. However, in post #322 , it was said that "my DFW-HNL-DFW flights on 10/19 and 10/22 were switched from a 772 to a 763". So I guess they can switch it before heavy occupancy is reached.

shimps1

Highly unlikely the 772 goes to 763 anytime from now until end of Feb 2018, which is when the 763 comes back on the schedule. Typically the flight was 763 and got the occasional 772 lucky upgauge, but if it's scheduled 772 I really doubt they sub a 763 in, unless something really odd happens.

italdesign

Speaking of schedule, does anyone know the exact schedule for 772 vs 763 on OGG and HNL? It seems from now until mid Nov, it's 763 on weekdays, 772 on weekends. Some time in mid Nov, it switches to 772 entirely. This is based on looking at a few dates.

mediator

Just found out today's aa119 dfw-ogg is replaced by an old 767. Why did I waste money on this? Seeking compensation from AA now.

Looks like it switches back to new config?

AANYC1981

I'm seeing both OGG flights from DFW as being 1-2-1 today.

I'm on today's 763 to HNL and have been watching the config like a hawk and luckily it seems to still be 1-2-1