Apr 6, 2014, 7:48 pm
Last edit by: JDiver
AA.com 24 Hour Cancellation Policy is 24 Hour Hold, DOT OK / 26 Jan 2012
AA has cancelled this policy effective 1 April 2016
AA has cancelled this policy effective 1 April 2016
See HOLD ticket WILL change 1 Apr 2016 - 24 hr hold or / & cancel for current thread.
PREVIOUS POLICY:
●
● Bookings made within seven days of flight are not required to offer 24 hour cancellation or holds; AA.com does not offer cancellation options in those cases, nor does it do so on partner airline flights. (Still in force.)
●
See:
http://www.dot.gov/airconsumer/notic...ur-reservation
http://www.dot.gov/sites/dot.dev/fil...al20130530.pdf
(Award flights on AA can still be held for five days.)
Also see: Extended Hold: Pay to hold reservation longer than 24 hours (consolidated)[/FONT][/COLOR]
AA's Customer Commitment states: "When you make a telephone reservation with American Airlines or when you make a reservation via AA.com, the reservation can be held and the fare quoted will be guaranteed for 24 hours or until 11:59 p.m. Central Time the following day, whichever allows you more time to purchase your ticket. If you elect to make changes to the itinerary within this timeframe, the ticket price may change and once payment is received, normal refund policies apply to the ticket."
Note this foot note on AA.com. * Actual "Hold" period depends on fare rules. Some fares require purchase by a specific time.
Note this foot note on AA.com. * Actual "Hold" period depends on fare rules. Some fares require purchase by a specific time.
In some cases, the 24 hour hold may actually expire in less than 24 hours if ticketing conditions (e.g. advance purchase requirements) supersede the 24 hour period. Nonetheless, as brp states below: "Web Services (800-222-2377) within the 24 hours and they will reinstate the original fare."
24 hour hold is not available for codeshares and partner airlines marketed flights when combined with AA travel, nor to those using discount codes. Nonetheless, under DOT regulations, the airline must allow 24 hour cancellation without fees.
[FONT="Arial"]
Refunds Within 24 Hours of Booking Within 7 Days of Flight No Longer Offered
The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (14 CFR 259.5(b)(4), 76 Fed. Reg. 23110, 23166, Apr. 25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure time.
If one is booking for travel within seven days, there is no "hold" option given during the booking process. Though one may have previously gotten refunded within 24 hours of booking fewer than seven days out by AA, it is not required by USDOT and AA is now denying refunds in these instances as of 12 June 2015. The change was not announced to AA flyers or AAdvantage members.
Per JonNYC below:
Originally Posted by Previous policy
Updated 10 Feb 2016
ARCHIVE: AA 24 Hour Cancellation Policy: Offer 24 Hour Hold (obsolete)
Jan 26, 2012, 9:40 am
#1
Original Poster
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
ARCHIVE: AA 24 Hour Cancellation Policy: Offer 24 Hour Hold (obsolete)
The new DOT rules take effect today. One of the policies is that the airline must allow either a 24 hour hold or cancellation for refund provided the reservation was made at least one week in advance.
For itineraries that involve non-AA coded flights booked from AA.com, I would assume that starting today, the 24 hour cancellation policy should apply.
However, I called the EXP desk and they have no clue about it.
Any ideas? Thank you.
For itineraries that involve non-AA coded flights booked from AA.com, I would assume that starting today, the 24 hour cancellation policy should apply.
However, I called the EXP desk and they have no clue about it.
Any ideas? Thank you.
Last edited by Xero; Jan 26, 2012 at 10:00 am
Jan 26, 2012, 9:47 am
#2
Join Date: Oct 2006
Location: Los Angeles, CA
Programs: AA 1.5 MM Exec Plat, WN A-List, DL Silver, UA nonrev
Posts: 2,593
I wonder if the airline just has to provde either/or. If that's the case, AA is partially compliant since a traveler is able to 'HOLD' an itinerary that includes non-AA carriers when on AA codeshare - at least for an AA coded oneworld flight I recently held. As well, I'm curious if the new regulation only applies to the airline's own flights. Does anyone know? And, does the regulation extend to -any- airline that operates in the U.S., or just U.S.-based airlines?
Last edited by miamigrad; Jan 26, 2012 at 10:18 am
Jan 26, 2012, 9:49 am
#3
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,388
I've never been able to hold an itinerary with non-AA carriers, even with AA flight nos.
Jan 26, 2012, 9:53 am
#5
Original Poster
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
Also, AA's front page now says "Due to technical problems, the initial prices shown on AA.com do not include taxes and fees. Taxes and fees will be added prior to payment." Looks like AA did not do a good job preparing for this day.
Jan 26, 2012, 9:55 am
#6
Join Date: Oct 2006
Location: Los Angeles, CA
Programs: AA 1.5 MM Exec Plat, WN A-List, DL Silver, UA nonrev
Posts: 2,593
Jan 26, 2012, 9:56 am
#7
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Jan 26, 2012, 9:57 am
#8
Join Date: Oct 2006
Location: Los Angeles, CA
Programs: AA 1.5 MM Exec Plat, WN A-List, DL Silver, UA nonrev
Posts: 2,593
You can hold any codeshare flights. But not if the flight is marketed by another airline.
Also, AA's front page now says "Due to technical problems, the initial prices shown on AA.com do not include taxes and fees. Taxes and fees will be added prior to payment." Looks like AA did not do a good job preparing for this day.
Also, AA's front page now says "Due to technical problems, the initial prices shown on AA.com do not include taxes and fees. Taxes and fees will be added prior to payment." Looks like AA did not do a good job preparing for this day.
Jan 26, 2012, 9:58 am
#9
Join Date: Jun 2009
Location: LAX
Posts: 6,769
I wonder how many people who don't know about the DOT rules will freak out when they see prices are higher now that taxes have to be reported.
Jan 26, 2012, 10:01 am
#10
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
Jan 26, 2012, 10:04 am
#11
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,388
Jan 26, 2012, 10:08 am
#12
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
They did a very good job of making it clear that nothing other than the originally-displayed fare would change.
AA? Just the sound of one hand clapping...
Cheers.
Jan 26, 2012, 10:10 am
#13
Join Date: Mar 2008
Location: AUS TUS
Programs: AA PLT, UA GLD
Posts: 993
no, those punch-card programmers refuse to retire or leave their position. and they think they are way more experienced than your skilled young engineers.
Jan 26, 2012, 10:11 am
#14
Join Date: Jun 2009
Location: LAX
Posts: 6,769
I got an email from WN this morning explaining, in great detail, how the fares I see up front would now be different, but the actual total fare paid would be the same. Also, points would still be awarded on Fare + Excise Tax, as before, and not on the full fare I see.
They did a very good job of making it clear that nothing other than the originally-displayed fare would change.
AA? Just the sound of one hand clapping...
Cheers.
They did a very good job of making it clear that nothing other than the originally-displayed fare would change.
AA? Just the sound of one hand clapping...
Cheers.
I'm thinking of people who don't usually fly.
Jan 26, 2012, 12:53 pm
#15
Join Date: Dec 2009
Location: DFW
Programs: AA EXP
Posts: 1,590
Ha! AA.com has a not right now stating: "Due to technical problems, the initial prices shown on AA.com do not include taxes and fees. Taxes and fees will be added prior to payment."