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Booking AA Award travel on Etihad / EY (master thread July 2017 onwards)

Old Jan 14, 2016, 5:43 am
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Last edit by: medellinfein
Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles

Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)

This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.

NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:

From One Mile at a Time (link)

Bottom Line

For the time being youll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that arent for travel to & from the US or Canada. It makes sense that American took these awards offline, and now it also makes sense why so many passengers have been having issues with checked bags on awards.
  • You can now search or book awards for travel on EY (Etihad) on www.aa.com.
  • You can search award availability on EY's website. Look only for seats on flights operated by Etihad Airways that are labeled as "GuestSeats". You can also search on ExpertFlyer
    • Note: You may see more availability if you search on EY's website using itineraries that do not originate in the US. In other words, to potentially see more availability on a USA-XYZ segment, search for XYZ-USA-XYZ. Expertflyer does not report this additional availability (if any), and US-based agents probably will not be able to see or book it (but see further below for Fiji).
    • To expand on this point a bit, it seems that even if you only want to fly USA-AUH (or to other foreign destinations, since they route through AUH), due to an EY website quirk you need to search AUH-USA-AUH in order to find available USA-AUH routes.
  • You no longer have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
  • It is often or even typically the case that for first and business class awards US agents cannot see the award space that you see on Etihad's site. Your best bet, then, is to call AA Australia (+61 2-9101-1948 ) then press 3 - or the New Zealand number (+64 09-308-4014) (actually South African contractor Mindpearl in Fiji) or Singapore (+65 6349-8444) as an alternative - what you need is the specific call center which is actually in Suva, Fiji (I believe it's our old South African agency friend Mindpearl) or, according to recent reports, in Trinidad (since there have been some reports that the Fiji center has closed). You can put the EY segments on hold so you can flesh out the award afterward and/or pay the fees in USD through the US call center, or simply buy it through non-US call center if you think you won't be making subsequent routing changes (such as adding AA connecting flights within the USA) that would incur fees. (NOTE: calls may get picked up by the local Brisbane office, or rerouted to Trinidad or the USA. As noted, there are reports that the Fiji call center has closed, but people have still been able to book some of the time, particularly if they reach the Trinidad center since that seems to be the call center that yields the greatest success in late 2017 and 2018 - with the big caveat that there are at least as many failures as successes in calling there, including repeatedly. To increase the chances of success, you may have to call several times, since for some reason a given customer service representative at a given time won't see availability even if it shows at the EY site, but another CSR at the same center may be able to do so even a few minutes later. It's conceivable that this difference is due to some CSRs knowing how to search for award availability better than others do, but that's simply a matter of speculation at this point.)
    • Note: EY award holds only last 72 hours...irrespective of what AA reservation hold email states
  • Booking connections via AUH / Abu Dabhi using one award is now allowed.
  • Get both AA and EY reservation codes/numbers: Upon booking with AA, make sure to get the EY reservation number as well as that of AA from the AA CSR, as without the EY number it will be difficult or impossible to deal with EY, such as for checking or managing your reservation online. And of course, if there is another airline involved in the reservation as well (such as BA), get its reservation number.
  • A handy EY route map is here: http://flights.etihad.com/routemap.
  • The applicable AAdvantage miles award chart is the oneworld and partner airlines award chart.
  • Award routing rules are in the wikipost of this thread.
  • If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
  • WARNING: While this trick is great for new bookings (especially if you have patience to get lucky for call to be routed to Fiji office), modifying booking on partner airlines is always risky especially when an overseas center is involved, Your original seats are immediately released and while new reservation is supposedly confirmed, it may actually not the case until ticket desk actually issues ticket after approval of the partner liaison. Weekend/Holidays/Time-Difference can delay issuance of ticket and if something goes wrong, there is always risk of being SOL. (Mistakes by agents are rare but not unheard of).
  • SEAT ASSIGNMENTS: You cannot choose seats until after ticketing. Even then, the regular web site will not allow seat assignments to be made for AAdvantage award bookings. The mobile site (which can be reached with either a mobile or a desktop browser) may work in some cases. Calling EY to make seat assignments always works, as long as you can give them the EY record locator, and as long as AA has issued the ticket (which can take a few days, you will get e-mail). Call 1-877-690-0767, press 1 for English, then 2 for First/Business, then 2 for existing bookings, then they will tell you the call is ending - but it's not: they have added "press 1 to speak to an agent", so finally, press 1 to continue the call. After this, you should have someone on the line quickly to help you. They will ask you a series of questions such as "What class are you traveling in?" and "Where are you going?" Alternatively, you can choose your seats on the Etihad website and app by using the EY record locator to find your award itinerary.
  • Availability: EY award availability using AA miles can be fairly good, including in business and first class - IF you get past the big, aforementioned challenge of actually booking award seats that the EY site shows as available but that AA agents have trouble finding. But it ebbs and flows quite a bit in at least two respects (in addition to the general rule that the further in advance you seek availability, the better, as well as reports that availability is easier to find from one to three weeks before a flight): 1) availability showing at the EY site and 2) even if availability shows at the EY site, the ability of non-US call centers (especially the "least bad" ones for finding availability, which might have been Fiji and might now be Trinidad) to find that availability. So if the EY site is not showing availability for a given day or week, and if you have flexibility, check other dates. And if availability seems to be particularly constrained across many dates, particularly if you are searching many months in advance, check again periodically to see if this has changed (or arrange an alert via ExpertFlyer, if it provides such a service for EY flights).
  • "Baby-sit" your tickets: Though this advice could apply to many award bookings, EY's systems can be glitchy and the airline apparently is going through some financial challenges. So it makes sense to check online or via phone occasionally with EY to make sure everything remains in order, particularly if there have been even minor changes in things like your flight times. And if there seem to be problems, including with checking in online or other procedures, the EY forum here at FT can be a source of useful advice about whether or not those problems are worth worrying about.
  • Itinerary: You can use https://www.virtuallythere.com/new/login.html to enter your EY record locator and last name to 1)display your complete itinerary 2)save a pdf 3)add to outlook/ical 4)view ticket # and different times the ticket has been reissued
  • AA lounge access: If you book a premium cabin itinerary on EY with domestic connections on AA, you will not be able to access the Admiral's Club during your domestic layovers because EY is not a member of OW.

Please see the archived threads for previous experiences: NOTE: From AUH to the USA you will receive full USCBP Pre-Clearance in Abu Dhabi and will arrive in the USA as a domestic flight. However, AA and at least some other airlines (AS) will still demand International to Domestic MCT be met for ticketing purposes.
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Booking AA Award travel on Etihad / EY (master thread July 2017 onwards)

Old Sep 27, 2018, 3:40 pm
  #646  
 
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,401
Originally Posted by SeeBuyFly
This is not correct, you can take a voluntary downgrade only if economy saver is available (not to economy anytime).
Oops! I thought the poster said saaver for JFK-DFW, not aanytime. Good catch.
no1cub17 is offline  
Old Sep 27, 2018, 3:41 pm
  #647  
 
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,401
Originally Posted by Stivelio
I ended up using 90K miles ( 70k +20k) hyd -ord to book economy anytime for the domestic leg as that was the only good option for us with 2 kids after a long 15 hr flight.
What was the paid fare JFK-ORD? 20k pp is a lot of miles for that short a flight, and the cash fares from NYC to Chicago are generally not bad. Also, I keep an eye out for last minute J seats on AUH-ORD.
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Old Sep 27, 2018, 3:58 pm
  #648  
 
Join Date: Jun 2015
Posts: 644
Originally Posted by no1cub17
What was the paid fare JFK-ORD? 20k pp is a lot of miles for that short a flight, and the cash fares from NYC to Chicago are generally not bad. Also, I keep an eye out for last minute J seats on AUH-ORD.
I amgot HYD-AUH-ORD on EY biz for 70K miles and ORD->DFW on AA economy anytime for 20K miles. Paid seat us 367$/person for the flight I wanted and since i have a bunch of AA miles I don't mind using the additional 20K miles for just a 2.5 hr flight. 4 hr + 14m5 hrs flights are already a challenge with 2 small kids and so I don't want to deal with more connections or spend more money if I can use miles
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Old Sep 28, 2018, 1:55 am
  #649  
 
Join Date: Nov 2014
Posts: 243
Originally Posted by FleyeSkyHigh
Yes, call the US number (ideally the EXP desk if you have such status). Tell the rep to search segment by segment using a 'direct access' screen. If they still are not finding it, ask them to involve their help desk.
Thanks for the insight. Unfortunately I have no such status. After multiple times calling multiple different call centers I waited several hours and tried again. Finally got someone who seemed to know what they were doing. They were able to move my auh-jfk leg to F but they had to change the mle-auh leg to a slightly earlier time. Because they were able to move the important leg to F even though I preferred the other MLE flight which still had business guest availability I didn't fight it. Now that the new itinerary is ticketed I may try and switch the MLE leg to the other time.

Last edited by beastieb; Sep 28, 2018 at 7:04 pm
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Old Oct 3, 2018, 8:17 am
  #650  
 
Join Date: Jan 2018
Location: Austin, TX
Programs: AA Plat Pro, Marriott Ambassador, Hyatt Globalist, United Platinum
Posts: 24
Has anyone seen reliable availability show up for close in bookings for F or J awards from JFK? I've been tracking for some time and I still can't seem to come up with any type of pattern or consistency.
ATX1989 is offline  
Old Oct 7, 2018, 4:21 pm
  #651  
 
Join Date: Jul 2015
Location: Chicago
Programs: AA Gold, UA Gold, HH Gold, Bonvoy Gold
Posts: 342
hey guys, i booked MLE-AUH-ORD just over a week ago and the ticket still says "on request". ive chatted with AA on twitter/called the Gold number on the back of the card and they keep saying that my ticket is in queue and there is nothing they can do. is it normal for it to take over a week? i find it hard to believe that after it being on request for over a week they have absolutely no authority to change or expedite the status to ticketed...
rvlcr is offline  
Old Oct 7, 2018, 4:41 pm
  #652  
 
Join Date: Sep 2006
Location: Westchester county, NY
Programs: DL DM, MAR gold
Posts: 175
Is SEZ-AUH-JFK two different awards? An agent told me that it was as it goes through a third zone, but Europe is a third zone too. The AA site just says Africa - North America has to cross the Atlantic except through HKG, and AUH-JFK crosses the Atlantic.
essexnyc is offline  
Old Oct 7, 2018, 4:43 pm
  #653  
 
Join Date: Sep 2011
Location: MLB
Programs: DL DM/2.9M, AA EXP, *A Gold
Posts: 245
Originally Posted by rvlcr
hey guys, i booked MLE-AUH-ORD just over a week ago and the ticket still says "on request". ive chatted with AA on twitter/called the Gold number on the back of the card and they keep saying that my ticket is in queue and there is nothing they can do. is it normal for it to take over a week? i find it hard to believe that after it being on request for over a week they have absolutely no authority to change or expedite the status to ticketed...
This is normal.
NecessaryIndulgences is offline  
Old Oct 7, 2018, 4:47 pm
  #654  
 
Join Date: Sep 2011
Location: MLB
Programs: DL DM/2.9M, AA EXP, *A Gold
Posts: 245
Originally Posted by essexnyc
Is SEZ-AUH-JFK two different awards? An agent told me that it was as it goes through a third zone, but Europe is a third zone too. The AA site just says Africa - North America has to cross the Atlantic except through HKG, and AUH-JFK crosses the Atlantic.
Middle East and Indian Subcontinent only require one award to or from the US. SEZ is in the Africa region, which requires one award ticket to/fr AUH and another between AUH and the US. The agent is right. There are options other than EY that only require 1 award ticket between Africa & the US, but since this is the EY thread I assume you are trying to book this on Etihad metal.
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Old Oct 7, 2018, 5:40 pm
  #655  
 
Join Date: Dec 2004
Posts: 5,624
Originally Posted by essexnyc
Is SEZ-AUH-JFK two different awards? An agent told me that it was as it goes through a third zone, but Europe is a third zone too. The AA site just says Africa - North America has to cross the Atlantic except through HKG, and AUH-JFK crosses the Atlantic.
There is no logic to this. Third zones are not allowed except when they are allowed. You must cross the Atlantic, except when certain transfer points (HKG, AUH) are involved. So it's basically a matter of individual cases rather than general rules. Africa is one award on QR, but two on EY.
SeeBuyFly is offline  
Old Oct 7, 2018, 7:32 pm
  #656  
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There is logic ; there is a list of permitted exceptions to the 3rd region rule ; it is not random what is allowed and what is not
Dave Noble is offline  
Old Oct 7, 2018, 9:14 pm
  #657  
 
Join Date: Sep 2006
Location: Westchester county, NY
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Posts: 175
Originally Posted by Dave Noble
There is logic ; there is a list of permitted exceptions to the 3rd region rule ; it is not random what is allowed and what is not
except for the AA website:

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Old Oct 7, 2018, 9:16 pm
  #658  
 
Join Date: Sep 2006
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Old Oct 7, 2018, 9:18 pm
  #659  
 
Join Date: Sep 2006
Location: Westchester county, NY
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Note footnote: “Transatlantic only”
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Old Oct 7, 2018, 9:28 pm
  #660  
 
Join Date: Dec 2004
Posts: 5,624
Originally Posted by Dave Noble
There is logic ; there is a list of permitted exceptions to the 3rd region rule ; it is not random what is allowed and what is not
Why isn't it random? What is the logic? A list of random exceptions is not logical just because there is a list.

Not worth arguing about, I guess. But to me,"logic" means that there is a single reasonable rule or a short list of reasonable rules from which everything that is allowed can be deduced. I agree that the list is fixed and does not change unpredictably. But that does not make it logical.
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