QR / Qatar Airways: Earn & Redeem AA Miles, Award [ARCHIVE]
#1006
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Has anyone has experience calling AA and asking them to change an award booking that was originally booked on QR to another partner? I am flying BOS-DOH-CPT, and am worried about what is going on with the Middle East countries placing sanctions on QR, and the possibility it may impact my flight.
There are, however, no restrictions on BOS-DOH-CPT and all the reports are that this is operating, although the DOH-CPT leg seems to have some delays because of the routing that could potentially impact your connection. Looks like QR may have worked that out, however.
As for changing awards because you don't want to fly QR even though you're on a route not impacted by the restrictions, I wouldn't expect anything other than allowing you to redeposit the award according to the rules and rebook on a different airline if its available.
If you have a J award on QR, I wouldn't switch to another carrier. QR's service in J is certainly better than BA's service in J.
#1007
Join Date: Oct 2002
Location: SFO
Programs: A few here and there
Posts: 207
Hi All, I was the one who DM'ed the AA customer service team. Here is the link to the post if anyone is interested. http://imgur.com/a/icTsG
I was getting ready to book a flight on AY (BA code share) to BKK and looked up the earning potential. It seems as if the Twitter team is confused, but the made it clear at the end that these flights would not earn qualifying credit. I have not validated this further, so they could be wrong.
I was getting ready to book a flight on AY (BA code share) to BKK and looked up the earning potential. It seems as if the Twitter team is confused, but the made it clear at the end that these flights would not earn qualifying credit. I have not validated this further, so they could be wrong.
#1008
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,438
Hi All, I was the one who DM'ed the AA customer service team. Here is the link to the post if anyone is interested. http://imgur.com/a/icTsG
I was getting ready to book a flight on AY (BA code share) to BKK and looked up the earning potential. It seems as if the Twitter team is confused, but the made it clear at the end that these flights would not earn qualifying credit. I have not validated this further, so they could be wrong.
I was getting ready to book a flight on AY (BA code share) to BKK and looked up the earning potential. It seems as if the Twitter team is confused, but the made it clear at the end that these flights would not earn qualifying credit. I have not validated this further, so they could be wrong.
If there are any partner flights that will not earn miles, they will be listed below under "Exceptions." For example, looking at the AB page, under exceptions it specifically mention that any flights to/from Cuba are not eligible to earn or redeem miles on.
Last edited by JJeffrey; Jun 19, 2017 at 1:06 pm
#1009
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Although QR is unable to fly there currently, for October Expert Flyer is showing flights not as cancelled. Once cancelled, definitely would be able to cancel and get a fee free mileage redeposit. I wouldn't assume that AA was permitting such cancellations until it is cancelled other than with any region waivers in effect
A week ago they still allow booking starting from July. Obviously things are worse than they have hoped for so they zero out flights until October.
It is up to the folks whose flights involved the banned countries to decide whether they want to take a wait and see, or to talk to AA and see if they could get some resolution so they can get on with their travel plans instead of just sit there until further notice.
If I were the affected I would definitely talk to AA NOW instead of "assuming" what AA would do or would not do. ONLY actually talking to AA one could find out how AA would handle it. I would NOT want to be in limbo waiting on the development of this fiasco.
Last edited by Happy; Jun 19, 2017 at 1:21 pm
#1010
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Well because it needs to be reissued to reflect the date change... from 16th June to 19th Oct. I only booked QR because I'd get the F award seat to CAI.
But in any case, I just found out that my itinerary has disappeared because it was sitting in queue for so long that QR autocancelled the booking. Now it looks like I am unable to book it at all even foward dates etc as DOH-CAI has completely be taken out.
So will check with AA in the morning to see what to do. Best I guess is for them to cancel and refund the entire booking.
But in any case, I just found out that my itinerary has disappeared because it was sitting in queue for so long that QR autocancelled the booking. Now it looks like I am unable to book it at all even foward dates etc as DOH-CAI has completely be taken out.
So will check with AA in the morning to see what to do. Best I guess is for them to cancel and refund the entire booking.
Both UA and DL can ticket awards within SECONDS and almost all their partners can be booked on line for years. One can also change award booking online without going thru phone agents. AA seems to be 10 years behind its competitors.
Has anyone has experience calling AA and asking them to change an award booking that was originally booked on QR to another partner? I am flying BOS-DOH-CPT, and am worried about what is going on with the Middle East countries placing sanctions on QR, and the possibility it may impact my flight.
I'd love if AA just said, "Sure we will rebook you on BA." But I know that is a long shot in the dark.
I'd love if AA just said, "Sure we will rebook you on BA." But I know that is a long shot in the dark.
AA will NOT rebook you on BA and eating the surcharge, not in your wildest dream.
We are taking MIA-DOH-CPT in first week of August and I am very confident we will fly as scheduled, after watching the Flightradar24 on the flight paths during the first week after the blockade.
In case you have never watched the real time radar showing, you could take a look tonight on this site - QR 1369 will show up in the list when it is approaching its departure time which is QR time after 2am. As of now QR 1370 coming in from CPT is operating NORMALLY.
https://www.flightradar24.com/data/f...r-airways-qtr/
This should give you your needed peace of mind.
Last edited by Happy; Jun 19, 2017 at 1:24 pm
#1011
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Hi All, I was the one who DM'ed the AA customer service team. Here is the link to the post if anyone is interested. http://imgur.com/a/icTsG
I was getting ready to book a flight on AY (BA code share) to BKK and looked up the earning potential. It seems as if the Twitter team is confused, but the made it clear at the end that these flights would not earn qualifying credit. I have not validated this further, so they could be wrong.
I was getting ready to book a flight on AY (BA code share) to BKK and looked up the earning potential. It seems as if the Twitter team is confused, but the made it clear at the end that these flights would not earn qualifying credit. I have not validated this further, so they could be wrong.
Dunno if it was this weekend or not (maybe a long time ago, I didn't follow the genesis of it,) but if it was by some chance this weekend, I think they were all basically drunk all weekend*
(*See my exchange with them this weekend)
#1012
Join Date: Oct 2014
Location: SNA
Posts: 928
When was that conversation with AA's Twitter team? (which definitely is not the "customer service team", important to note)
Dunno if it was this weekend or not (maybe a long time ago, I didn't follow the genesis of it,) but if it was by some chance this weekend, I think they were all basically drunk all weekend*
(*See my exchange with them this weekend)
Dunno if it was this weekend or not (maybe a long time ago, I didn't follow the genesis of it,) but if it was by some chance this weekend, I think they were all basically drunk all weekend*
(*See my exchange with them this weekend)
#1014
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Just like down south, Air Canada lobbied the feds quite effectively to keep the ME3 out or at the very least, give them limited slots in only 2 airports.
The hilarious irony of course is YVR, where every day, there is another new mainland airline from China landing. Such a colourful collection of bird, yet no one complains about them.
For AY, it seems one had to fly either via ORD or use BA to LHR and onward on AY. Similar with IB, a cnx.
P.S. On the QR site, if you select YYZ-DOH, the top options route you on AA via PHL or ORD, for example, or AC via ORD. Weird. YUL is just down the road, as it were.
Last edited by 24left; Jun 19, 2017 at 2:59 pm
#1015
Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,239
I'm seeing a flight for LAX-DOH that I'm trying to book. The agent said it went out unconfirmed so gave Qatar a call and Qatar told her there was no award availability on this flight. There's 2 seats showing up on BA. I'm able to get to the payment page with it. Would it error out if I made the booking? Is this a case of HUCA? It was a 3 hour wait today just for that call.
Last edited by TalkingPoint; Jun 19, 2017 at 3:05 pm
#1016
Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,239
If you could book them on BA, i.e. go thru the booking process and BA site gives you miles / $ cost, the seats are real. Otherwise BA site would not be able to book.
If it is the former, then it most likely due to AA system is behind, i.e. time lag.
This happens with CX/JL a lot as fauxreals suggested.
In the CX availability thread, such lag time and WHEN AA system would reflect the seats has been discussed many times in the long running thread. They even figured out what was the approx time window CX newly released seats would pop up in AA system.
If it is the former, then it most likely due to AA system is behind, i.e. time lag.
This happens with CX/JL a lot as fauxreals suggested.
In the CX availability thread, such lag time and WHEN AA system would reflect the seats has been discussed many times in the long running thread. They even figured out what was the approx time window CX newly released seats would pop up in AA system.
#1017
Join Date: Oct 2002
Location: SFO
Programs: A few here and there
Posts: 207
When was that conversation with AA's Twitter team? (which definitely is not the "customer service team", important to note)
Dunno if it was this weekend or not (maybe a long time ago, I didn't follow the genesis of it,) but if it was by some chance this weekend, I think they were all basically drunk all weekend*
(*See my exchange with them this weekend)
Dunno if it was this weekend or not (maybe a long time ago, I didn't follow the genesis of it,) but if it was by some chance this weekend, I think they were all basically drunk all weekend*
(*See my exchange with them this weekend)
#1018
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
Is QR still checking through luggage for connecting EY flights on AAward tickets?