Dec 4, 2015, 12:52 pm
Last edit by: JDiver
What's the stupidest, least substantive thing you can complain about?
Thread founder Blumie had the following dedicatory post to kick off the original thread in June of 2010 to guide us, so we will take our cues from that to continue this hallowed FT-AA|A tradition. (FT Rules still apply.)
What's FT if not a place to complain about the small stuff? After all, we've seen threads in which people have complained about virtually everything, from the ceiling height at JAX to the font, ink and paper used to print boarding passes. So I thought I'd start what I hope will become the one of the most valuable and important threads in the history of FT, one in which we consolidate all of our complaints about stuff that just doesn't matter and that validates AA's decision not to have an official presence on this board.
I'll go first: I find it really annoying the way the napkins are fanned before being put out at the Admirals Clubs. Is this supposed to make us feel like the place is uber-fancy? Why don't they just forget about the fanning and put out some real napkins instead of the flimsy cocktail napkins they use?
I'll go first: I find it really annoying the way the napkins are fanned before being put out at the Admirals Clubs. Is this supposed to make us feel like the place is uber-fancy? Why don't they just forget about the fanning and put out some real napkins instead of the flimsy cocktail napkins they use?
What's the stupidest, least substantive thing you can complain about?
Jun 10, 2017, 7:11 pm
#886
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
The recent change (and by recent change, I mean ~1 year ago) of AA web services phone service CSR's quietly being outsourced to India.
My beef isn't that they're in India, but now they have more authority than Elite Line phone CSRs have to issue fee waivers when inventory searches on AA.com goes wonky.
Before cost cutting, some of "regular" AA CSR's could issue a phone ticketing fee waiver. Now, you get passed off from reservations to webservices, which has to confirm the fee waiver, then you get transferred back to the CSR "Elite Line" after approval is granted, like a commodity.
My beef isn't that they're in India, but now they have more authority than Elite Line phone CSRs have to issue fee waivers when inventory searches on AA.com goes wonky.
Before cost cutting, some of "regular" AA CSR's could issue a phone ticketing fee waiver. Now, you get passed off from reservations to webservices, which has to confirm the fee waiver, then you get transferred back to the CSR "Elite Line" after approval is granted, like a commodity.
Jun 11, 2017, 5:53 am
#887
Join Date: Nov 2010
Location: MDE
Programs: AA-PLT, HH-GLD, PP
Posts: 1,511
Shades open is required if you are in an exit row. TWA used to have a shades open for all windows prior to AA taking control.
Jun 11, 2017, 9:31 am
#889
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
. 10,000 miles is substantive...
Jun 11, 2017, 9:50 am
#890
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
You got me! In fact I picked suggestion rather than complaint (as the subject) on the contact AA web page and was not looking for any compensation. But within 24 hours I got a response "rewarding" me 10k miles. What a surprise. (Disappeared when I tried to book a New York-ORD flight when no saver was available, minimum cost 50k miles RT IIRC)
Last edited by andersonCooper; Jun 11, 2017 at 9:58 am
Jul 7, 2017, 9:33 pm
#894
Join Date: Jun 2011
Programs: United Premier Platinum
Posts: 638
I wonder if 10k miles is standard protocol for anyone who notices small FA violations and complains about them.
Jul 8, 2017, 7:43 pm
#897
Join Date: Dec 2010
Location: PA, NJ
Programs: DL FO MM, AA EXP MM, IHG Spire, Marriott Gold, HH Diamond, Hertz Presidents Circle
Posts: 282
I've noticed that some planes have 7 blue stripes and 6 red stripes on the tail, which is patriotic for AA (as in the spirit of '76), why don't all aircraft have this? 
Jul 9, 2017, 3:43 pm
#900
Join Date: Jan 2012
Location: Chicago, IL
Programs: Alaska MVP Gold 75k, AAdvantage Executive Platinum
Posts: 197
On a recent flight, the flight attendant said the ice cream was strawberry but it was actually some kind of peppermint. I don’t like peppermint ice cream, and it was sad watching it turn from a rock into a pool over the next hour.