Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Oct 20, 2015, 3:17 pm
#121
Join Date: Nov 1999
Location: SoCal; DO-RAGS: Old Gold tagged, PIP, LatPass 1/2, AA 4MM, HH LT Diamond, Marriott Titanium/LT Plat, Omni
Posts: 9,180
My disappointment with the portal has been broad both vendor-wise and over time. So much so that I consider any posting without an email a windfall: accordingly I only use them when I can’t think of any better way to link up a purchase I am making anyhow.
That said, the purchase just before Lands’ End, The Apple Store, was likewise seamless, so perhaps either my luck has changed or the site improved.
That said, the purchase just before Lands’ End, The Apple Store, was likewise seamless, so perhaps either my luck has changed or the site improved.
Oct 20, 2015, 3:50 pm
#122
Join Date: Nov 2009
Location: ORD/PSP
Programs: AA LT Plat, 6.0 MM, Marriott LT Platinum
Posts: 1,002
On 9/7 I clicked through the portal to sears.com, and bought a washer and dryer. At 6x points for Labor Day is should come to 7,800+ miles. Last week I contacted them, they sent a link and told me to attach my e-receipt.
Unfortunately the link doesn't work. After selecting a file to attach and submitting it, this comes up:
Authorization Required
You must first log in or register before accessing this page.
If you have forgotten your password, click Forgot Password to reset it.
Powered by force.com
There is no login button to click, or anything else for that matter. Any ideas?
Unfortunately the link doesn't work. After selecting a file to attach and submitting it, this comes up:
Authorization Required
You must first log in or register before accessing this page.
If you have forgotten your password, click Forgot Password to reset it.
Powered by force.com
There is no login button to click, or anything else for that matter. Any ideas?
Oct 21, 2015, 1:33 am
#123
Join Date: Jun 2011
Posts: 3,523
In my experience, certain retailers seem to be more problem prone, while others almost always post without issue.
Nov 12, 2015, 8:10 am
#124
Join Date: Sep 2015
Location: BNA
Programs: AA
Posts: 3
1 extra mile per dollar via eShopping portal
I apologize if this has been posted before, but I didn't see it in my search, so I thought I would share.
For those who frequent the AAdvantage eShopping portal, like me, who are also trying to get the current bonus of 5k miles for a $1200 spend, I have been using a way to get extra miles/spend with many stores.
You can purchase gift cards for many merchants through gyft, and use those for your purchases. Gyft currently offers 1 mile per dollar through eShopping. So, if I want to buy something from Sephora, I buy and download a $50 gift card through gyft first. I earn 1 mile per $1 through gyft, and 4 miles per $1 when I redeem that gyft card at Sephora using the portal. This gets me a total of 5 miles per dollar for a purchase I would have made anyway, and doubles my spend toward the bonus from $50 to $100.
My only caution would be not to use this technique for purchases that would otherwise be covered by credit card protections (like electronics - I had to use Amex purchase protection earlier this year, so lesson learned).
Gyft is also having a contest where they are giving away a $100 gift card through facebook shares <removed referral link>.
Hope someone finds this helpful. Happy shopping!
For those who frequent the AAdvantage eShopping portal, like me, who are also trying to get the current bonus of 5k miles for a $1200 spend, I have been using a way to get extra miles/spend with many stores.
You can purchase gift cards for many merchants through gyft, and use those for your purchases. Gyft currently offers 1 mile per dollar through eShopping. So, if I want to buy something from Sephora, I buy and download a $50 gift card through gyft first. I earn 1 mile per $1 through gyft, and 4 miles per $1 when I redeem that gyft card at Sephora using the portal. This gets me a total of 5 miles per dollar for a purchase I would have made anyway, and doubles my spend toward the bonus from $50 to $100.
My only caution would be not to use this technique for purchases that would otherwise be covered by credit card protections (like electronics - I had to use Amex purchase protection earlier this year, so lesson learned).
Gyft is also having a contest where they are giving away a $100 gift card through facebook shares <removed referral link>.
Hope someone finds this helpful. Happy shopping!
Last edited by Microwave; Nov 12, 2015 at 8:20 am
Nov 12, 2015, 8:21 am
#125
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
I apologize if this has been posted before, but I didn't see it in my search, so I thought I would share.
For those who frequent the AAdvantage eShopping portal, like me, who are also trying to get the current bonus of 5k miles for a $1200 spend, I have been using a way to get extra miles/spend with many stores.
You can purchase gift cards for many merchants through gyft, and use those for your purchases. Gyft currently offers 1 mile per dollar through eShopping. So, if I want to buy something from Sephora, I buy and download a $50 gift card through gyft first. I earn 1 mile per $1 through gyft, and 4 miles per $1 when I redeem that gyft card at Sephora using the portal. This gets me a total of 5 miles per dollar for a purchase I would have made anyway, and doubles my spend toward the bonus from $50 to $100.
My only caution would be not to use this technique for purchases that would otherwise be covered by credit card protections (like electronics - I had to use Amex purchase protection earlier this year, so lesson learned).
Gyft is also having a contest where they are giving away a $100 gift card through facebook shares <removed referral link>.
Hope someone finds this helpful. Happy shopping!
For those who frequent the AAdvantage eShopping portal, like me, who are also trying to get the current bonus of 5k miles for a $1200 spend, I have been using a way to get extra miles/spend with many stores.
You can purchase gift cards for many merchants through gyft, and use those for your purchases. Gyft currently offers 1 mile per dollar through eShopping. So, if I want to buy something from Sephora, I buy and download a $50 gift card through gyft first. I earn 1 mile per $1 through gyft, and 4 miles per $1 when I redeem that gyft card at Sephora using the portal. This gets me a total of 5 miles per dollar for a purchase I would have made anyway, and doubles my spend toward the bonus from $50 to $100.
My only caution would be not to use this technique for purchases that would otherwise be covered by credit card protections (like electronics - I had to use Amex purchase protection earlier this year, so lesson learned).
Gyft is also having a contest where they are giving away a $100 gift card through facebook shares <removed referral link>.
Hope someone finds this helpful. Happy shopping!
~Moderator
Nov 22, 2015, 11:28 am
#126
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Has anyone ever had any luck with buying Levi's through the portal? When I click through to levis.com via AA eShopping, there's no mention of the 12 miles/$ nor are promos shown on the Levi's eShopping page reflected in my cart (there's one for 30% off select styles and another for free shipping for >$50).
In the end it's only about 1000 miles so if this going to be a big headache I'll just use one of the non-AA coupon codes and take the cash discount.
In the end it's only about 1000 miles so if this going to be a big headache I'll just use one of the non-AA coupon codes and take the cash discount.
Nov 25, 2015, 6:18 pm
#127
Join Date: Nov 2008
Posts: 643
Hello. I would like to know if anyone is experiencing tech problems either through the AA site itself or the Best Buy site (via the AA site) of which I am currently on?
Dec 13, 2015, 5:36 am
#128
Join Date: Oct 2015
Location: Tampa, FL
Programs: American Executive Platinum, Delta, Alaska, Hyatt, SPG
Posts: 63
Experience with AA shopping portal?
I started using AA's shopping portal this year as a way to rack up more miles. During last Black Friday's promotions I decided to go all in and did most of my Christmas shopping using the portal. With some offers up to 15 miles/$, plus bonus miles I was supposed to get close to 40,000 miles. So far only about 10,000 have been posted to my account. I seem to run into the same problem with all my purchases through the portal. You need to check if they are posted, you need to contact them when they are not (often), you need to send them electronic copies of your receipts, you need to wait some more to know if your miles will get posted. Seems almost like too much work. I was wondering if other people here are having the same experience, or if they get their miles posted automatically, without hassles: the way is supposed to be.
Dec 13, 2015, 5:47 am
#129
Join Date: Apr 2004
Programs: AA Plat/2MM, DL Silver, UA Silver (via Marr), Marr LTT, HH Gold (via cc), Hyatt Disc
Posts: 1,039
Yes, long thread on the frustrations with the AA portal (search "Cartera" or "Aadvantage e-shopping"). This is the one I try to avoid due to the issues you cite.
Dec 13, 2015, 5:55 am
#130
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
I started using AA's shopping portal this year as a way to rack up more miles. During last Black Friday's promotions I decided to go all in and did most of my Christmas shopping using the portal. With some offers up to 15 miles/$, plus bonus miles I was supposed to get close to 40,000 miles. So far only about 10,000 have been posted to my account. I seem to run into the same problem with all my purchases through the portal. You need to check if they are posted, you need to contact them when they are not (often), you need to send them electronic copies of your receipts, you need to wait some more to know if your miles will get posted. Seems almost like too much work. I was wondering if other people here are having the same experience, or if they get their miles posted automatically, without hassles: the way is supposed to be.
~Moderator
Dec 13, 2015, 10:56 am
#131
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
FWIW my last experience with the shopping portal was with 123InkJets.com and I got the miles in about a week. I was shocked.
Dec 13, 2015, 2:01 pm
#132
Join Date: Apr 2000
Location: san antonio, texas
Programs: 3.2MM AA, 1.4MM UA,StwdLftPlt
Posts: 1,586
After years of being a poster child for horrid customer service, failed credits, etc, they-Cartera-seem to be cleaning up their act. Stuff is crediting much more routinely and the eventual posting to the account has stepped up dramatically.
Dec 15, 2015, 10:26 am
#133
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Another data point. Miles for e-Bags posted today for a purchase I made on 12/8 ^
Jan 15, 2016, 5:02 pm
#134
Join Date: Jun 2013
Posts: 6
Did anyone get the 5000 AAdvantage miles that were offered after $1200 spend on the AAdvantage shopping site as part of the Nov 2015 Holiday Promo ?
Jan 16, 2016, 4:22 pm
#135
Join Date: Apr 2004
Location: CA
Posts: 1,302
Anyone? I am curious too as I haven't gotten any