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Emotional Support Animals. Are you kidding me? A rant.

 
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Old Jan 1, 2009, 7:58 am
  #151  
 
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Originally Posted by SoLittleTime
Recovering from a terrible first long trip with my self appointed emotional support dog, I WAS ready to sue the airline last night..Ended the trip with the last leg by rental car after what I considered abusive treatment...I apologize now...So many good posts in reply to your post, some very poignant and some hysterical! ...(PS..she remained huddled in her carrier under the seat panting for 2 1/2 hrs, not a peep...I'm proud of her...and we had our adventure)
....welcome to FT?
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Old Jan 1, 2009, 7:14 pm
  #152  
 
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Originally Posted by PTravel
Very interesting question. Mrs. PTravel has a severe phobia of cats. ...
So who wins?
Whoever made their request for accommodation first.

A person who needs an accommodation under the ACAA must request it of the airline in advance. If you request accommodation for a severe pet allergy at the time of booking the airline can ensure that you are booked on a flight on which there will not be an animal. If someone later tries to book a flight with an animal they will know that your flight is not available. Similarly, if the flight that you wanted already had an animal booked the airline would tell you and you could book an alternate flight option.

If you make your request for accommodation after the booking is already made you may find out that you're booked on a flight that already has an animal booked. Possibly accommodations in that situation would be ensuring that your assigned seat is located as far as practical from the animal. If that's not sufficient then the airline could allow you to change the flight without fee or penalty.

It all comes down to making the request for accommodation as an early enough date that a suitable accommodation can be arranged. If the request is made during boarding the options are limited.
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Old Jan 1, 2009, 7:44 pm
  #153  
 
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Originally Posted by SoLittleTime
my 28 lb. beautifully mannered, brilliant, 12 year old four-legged significant ...remained huddled in her carrier under the seat panting for 2 1/2 hrs
Originally Posted by SoLittleTime
...I apologize now... I apologize...But, I apologize...to all of you ...Anyway, I have learned a lesson...To those of you who do not like to fly with animal dander, I apologize...
Most airlines state that animals must be able to stand up, turn around and lie down in a natural position while in the kennel. I can't believe a 28 lb dog could have fit comfortably into an underseat carrier. Seems to me it is the dog who is owed the apology.
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Old Jan 1, 2009, 7:48 pm
  #154  
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Originally Posted by SoLittleTime
Recovering from a terrible first long trip with my self appointed emotional support dog, I WAS ready to sue the airline last night..Ended the trip with the last leg by rental car after what I considered abusive treatment...I apologize now...So many good posts in reply to your post, some very poignant and some hysterical! I've been searching FAA regs, and googling "emotional support animals" and came upon this forum...What a wonderful New Years Eve, seriously...What clever travelers you are...I won't sue the airline now...Just because they refused my documents with a letter from Dr. X, "her" doctor, (the vet), as improper documentation..told me she was NOT a service animal, removed me and my 28 lb. beautifully mannered, brilliant, 12 year old four-legged significant other from the previously assigned bulkhead seat where we rested quietly and comfortably...We were first told to exit the plane..then to take a seat in row nine center..then to leave the plane again..then again seated, I mean thrown. And best yet, threatened with being greeted by the police at our destination if we made trouble. I apologize...I had never heard of an emotional support animal..I knew only because another airline agent ,when I mentioned I had a dog I never left and just couldn't put in cargo, asked if she was an emotional support dog..."Emotional support dog?" I asked.."Yes, an emotional support dog...Is she an emotional support dog?" "Oh, oh yes.
And so it began...I had health certificate, shot record, letter from "her doctor" as I had been told to have, and this was the third leg of my round trip!....But, I apologize...to all of you who responded to the original post...I love the one about the small horse, or the pig, or best yet "could my wife sit in my lap and fly free?"...Anyway, I have learned a lesson...and maybe someday they will have pet friendly flights for us canine-o-philes. I do agree that crying babies and diseased people are often more irritating, but I was breaking the rules..To those of you who do not like to fly with animal dander, I apologize...thank you for the New Years lectures and laughs...(PS..she remained huddled in her carrier under the seat panting for 2 1/2 hrs, not a peep...I'm proud of her...and we had our adventure)

Appropriate handle... reflecting the time you will/should be around these parts.

mike
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Old Jan 1, 2009, 8:36 pm
  #155  
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Originally Posted by SoLittleTime
Recovering from a terrible first long trip with my self appointed emotional support dog, I WAS ready to sue the airline last night..Ended the trip with the last leg by rental car after what I considered abusive treatment...I apologize now...So many good posts in reply to your post, some very poignant and some hysterical! I've been searching FAA regs, and googling "emotional support animals" and came upon this forum...What a wonderful New Years Eve, seriously...What clever travelers you are...I won't sue the airline now...Just because they refused my documents with a letter from Dr. X, "her" doctor, (the vet), as improper documentation..)
Did you have a letter from YOUR doctor stating you required an emotional support animal? How does a letter from the vet prove this?
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Old Jan 1, 2009, 8:40 pm
  #156  
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Originally Posted by mvoight
Did you have a letter from YOUR doctor stating you required an emotional support animal? How does a letter from the vet prove this?
The vet's letter could state that the animal required an emotional support human. Unfortunately, there is no Animals with Disabilities Act.
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Old Jan 1, 2009, 9:31 pm
  #157  
 
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No issue with service dogs -- one of our teachers had a dog that aided with balance. Both the dogs and the owners are very, very well trained, and we never had a problem even though little kids aren't always careful or predictable around animals.

People who need an "emotional support animal" ought to be required to obtain a license, and that license ought then disqualify the holder from owning a gun, flying a plane, driving a bus, or any other job where sanity and emotional control is expected. I suspect that would separate the wheat from the chaff and cut down on the frivolous claims being asserted.
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Old Jan 1, 2009, 9:57 pm
  #158  
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Worked with this guy, met his dog, http://www.10news.com/news/744925/detail.html

Not impressed. He must be a bad example.
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Old Jan 1, 2009, 10:08 pm
  #159  
 
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Originally Posted by jrhone
Passengers traveling with emptional support animals are required to provide written documentation to the carrier from a licensed mental health professional, so if they have that documentation then the airline has little choice but to accept them and accomodate them.

"Emotional Support animals are service animals shown to have the innate ability to assist a person with a disability in flight requiring emotional support. "

I assume that a mental health professional provided the relevant paperwork in this case and the animlas were accomodated as such.
Not all carriers require written documentation from a mental health professional - some only require the assurances of the passenger.
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Old Jan 2, 2009, 12:34 am
  #160  
 
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Originally Posted by mvoight
Did you have a letter from YOUR doctor stating you required an emotional support animal? How does a letter from the vet prove this?
Hi...thanks very much for the question...When I was told by the agent at the number I was referred to by American Express for US Air Support center that I would need a shot record and a letter from HER doctor I wondered too.Then I thought, well I guess they know that the doctor who had seen us together for 9 years and knew how well she was trained and knew us both so well and how she assisted me would be the one...and I could get all of the documentation in one stop. It seems that the first two legs of my round trip the USAir employees must have agreed. And the ticket counter representatives who checked me in for the third leg and checked her documentation and sent us on through security and through the gate must have too. Also, you might be interested in reading EACH airline's regulations and requirements for cabin animals and procedures for employees...And, you might want to read the extensive information at
http://airconsumer.ost.dot.gov/rules/20030509.pdf
This is wonderful information for consumers and airline personnel. Next time I will be in possession of more documentation than anyone could need. And in the meantime I will probably be in touch in writing with the CRO about how I was "handled" by airplane personnel on that plane....(CRO is another term I wasn't aware of before now) Meanwhile, I suppose I should apologize most to my dog, who was not trained to be jerked around by strangers...I suppose I was an emotional support for her the rest of that flight, tho she rested comfortably after the fright in her carrier under the seat...panting a bit, but so was I !!!!....So Little Time...to learn a lot and live a lot..we all should...
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Old Jan 2, 2009, 1:14 am
  #161  
 
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Originally Posted by kaceyellis
Not all carriers require written documentation from a mental health professional - some only require the assurances of the passenger.
Originally Posted by SoLittleTime
I knew only because another airline agent ,when I mentioned I had a dog I never left and just couldn't put in cargo, asked if she was an emotional support dog..."Emotional support dog?" I asked.."Yes, an emotional support dog...Is she an emotional support dog?"
My emphasis added....that's not too assuring.


Originally Posted by oklAAhoma
Most airlines state that animals must be able to stand up, turn around and lie down in a natural position while in the kennel. I can't believe a 28 lb dog could have fit comfortably into an underseat carrier. Seems to me it is the dog who is owed the apology.
+1
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Old Jan 2, 2009, 2:49 am
  #162  
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Originally Posted by lili
Worked with this guy, met his dog, http://www.10news.com/news/744925/detail.html

Not impressed. He must be a bad example.
The article states the cat had been at the library for 8 years. Didn't the guy know this? Maybe he could informed them he was coming with his dog.
Yeah, for 1 1/2 million dollars. That is sure to get him support.
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Old Jan 2, 2009, 2:51 am
  #163  
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Originally Posted by kaceyellis
Not all carriers require written documentation from a mental health professional - some only require the assurances of the passenger.
They should require something. If more people knew about this, they would take advantage of it. Why pay $$$ for your pet to ride in the cargo hold when you can have them sit at your feet for free?
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Old Jan 2, 2009, 3:15 am
  #164  
 
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Originally Posted by oklAAhoma
Most airlines state that animals must be able to stand up, turn around and lie down in a natural position while in the kennel. I can't believe a 28 lb dog could have fit comfortably into an underseat carrier. Seems to me it is the dog who is owed the apology.

You're right. many airlines require these things for cabin PETS but not for service animals...too bad they don't require the same for human passengers...Can you stand up, turn around and lie down in a natural position while in your seat? Wouldn't it be nice...Perhaps if they zipped us into our seats...I would say agile stocky 28 pound dogs in a large soft-sided kennel are in much better shape if forced to fly this way than we would be!...But at best they are owed an apology!
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Old Jan 2, 2009, 2:58 pm
  #165  
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There are many kinds of service animals, as described in the FARs linked to above; some have no specific training per se, but they are able to sense when a person is close to having a seizure or panic attack - and alert their owners so they can take measures to prevent the event, or at least take steps to assure better safety for themselves and others.

While some feel this subject is largely humorous and have responded with considerable tongue in cheek, service animals have allowed a number of people to extend their abilities to live in less restrictive environments, activities and lifestyles than they might be able to carry on without the animals.

A problem does occur when conditions clash - a person with allergies, asthma, etc. is boarded into a cabin of an aircraft with, say, service dogs or even allowed pet animals. The best thing for all concerned, if an imperfect solution, is to contact the airline in question (most have disability assistance units) and let them know your needs - in that way, if they are aware a service animal or mascot / pet is booked, the person sensitive to animal dander and hair can be accommodated on an alternate flight, or vice versa.
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