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Old Oct 15, 08, 1:24 pm   #1
 
Join Date: May 2001
Location: La Jolla, CA, USA
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New aa.com Seat Selection Rules?

I looked in "search" but didn't see anything. I just bought some tickets on aa.com for a trip in January, and when I went to select my seats (as a Lifetime Platinum), I was not allowed to choose an exit row seat. The chart has been reconfigured and there is a notation that you have to be flying with a B or Y fare to access the exit rows. There are also "preferred seats" blocked off as well.

I was out of the country most of September and this was the first time I booked a flight since getting back.

Has this been discussed here? What's the deal?

This ability to access the exit row has been a very significant factor is my blind allegiance to AA for countless years!
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Old Oct 15, 08, 1:30 pm   #2
 
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I bought two tickets from MEX-EZE yesterday and was able to secure exit row seats in all 4 flights (aircrafts). From the M80, 767-3 (DFW), 777-2 and 737-800 (MIA). No problem at all and I am only gold.
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Old Oct 15, 08, 1:32 pm   #3
 
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Quote:
Originally Posted by normcpa View Post
I looked in "search" but didn't see anything. I just bought some tickets on aa.com for a trip in January, and when I went to select my seats (as a Lifetime Platinum), I was not allowed to choose an exit row seat. The chart has been reconfigured and there is a notation that you have to be flying with a B or Y fare to access the exit rows. There are also "preferred seats" blocked off as well.

I was out of the country most of September and this was the first time I booked a flight since getting back.

Has this been discussed here? What's the deal?

This ability to access the exit row has been a very significant factor is my blind allegiance to AA for countless years!
Not sure if there has been a change in policy, but today as an EXP, I booked a N fare and was able to reserve the exit row seat without problem.

FWIW, I never liked the fact AA allowed GLD and PLTs to reserve exit row seating in advance. I for one, would be happy if they did restrict this ability to EXPs and those paying full fare.
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Old Oct 15, 08, 1:35 pm   #4
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I don't know if Lifetime Gold or Lifetime Platinums are excluded, but the concept of "Preferred Seats" has been discussed here:

What makes these seats special?
New AA.com Updates - Seat Map Upgrade and FFL Program Selection

Safe travels
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Old Oct 15, 08, 1:41 pm   #5
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That's a pretty significant change if lifetime status no longer gives you access to preferred seating. That doesn't sound right though. But who knows.

To OP, are you sure those seats weren't just already occupied? The new map takes some getting used to.
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New York to London via Bangkok....Is there really any other way?
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Old Oct 15, 08, 1:43 pm   #6
 
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Quote:
Originally Posted by justforfun View Post
That's a pretty significant change if lifetime status no longer gives you access to preferred seating. That doesn't sound right though. But who knows.

To OP, are you sure those seats weren't just already occupied? The new map takes some getting used to.

It would certainly be worth a call to try to get it straightened out. It sure doesnt make sense that you are not able to get preferred seating.
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Old Oct 15, 08, 1:44 pm   #7
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It would appear to all come down to the accuracy of this statement:

"...ured and there is a notation that you have to be flying with a B or Y fare to access the exit rows."
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Old Oct 15, 08, 1:46 pm   #8
 
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When this happens to me, it is *always* because I purchased the ticket without being logged in or without my AAdvantage number attached. What you're describing is exactly what the seat map would look like if you didn't have elite status. If this is the case, it is easy to add the AAdvantage number.

Quote:
It would appear to all come down to the accuracy of this statement:
That statement is accurate if you are not an elite member. Again, my guess is somehow the record is not reflecting the OP's status.
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Old Oct 15, 08, 1:49 pm   #9
 
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Quote:
Originally Posted by passinginterest View Post
It would appear to all come down to the accuracy of this statement:

"...ured and there is a notation that you have to be flying with a B or Y fare to access the exit rows."
I see no such notation when selecting seats, including exit seats, as a PLT. aa.com has recently added this notation for the "preferred seats":

Preferred seats are available to AAdvantage Executive Platinum, AAdvantage Platinum, AAdvantage Gold, AAirpass members and all passengers holding tickets with a Y or B booking code.

OP: are you sure that this isn't a case of exit seats already being reserved on your flights?
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Old Oct 15, 08, 1:49 pm   #10
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Quote:
Originally Posted by rbessler View Post
When this happens to me, it is *always* because I purchased the ticket without being logged in or without my AAdvantage number attached. What you're describing is exactly what the seat map would look like if you didn't have elite status. If this is the case, it is easy to add the AAdvantage number.



That statement is accurate if you are not an elite member. Again, my guess is somehow the record is not reflecting the OP's status.
I bet you have it!
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Old Oct 15, 08, 1:49 pm   #11
 
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I just checked my upcoming reservations and am able to select any seat.

The notation on the seat map reads:

** Preferred seats are available to AAdvantage Executive Platinum, AAdvantage Platinum, AAdvantage Gold, AAirpass members and all passengers holding tickets with a Y or B booking code.
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Old Oct 15, 08, 2:16 pm   #12
 
Join Date: May 2001
Location: La Jolla, CA, USA
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Quote:
Originally Posted by rbessler View Post
When this happens to me, it is *always* because I purchased the ticket without being logged in or without my AAdvantage number attached. What you're describing is exactly what the seat map would look like if you didn't have elite status. If this is the case, it is easy to add the AAdvantage number.



That statement is accurate if you are not an elite member. Again, my guess is somehow the record is not reflecting the OP's status.
I just checked your suggestion, and you are absolutely right! MY BAD!!

Thank goodness for FT. I had held the flights yesterday, and I just clicked on "purchase" (on the "hold" e-mail). Somehow aa.com didn't know who I was, and that caused the problem. I just now went in and picked out the exit row seats with no difficulty.

Thanks for your help! I can smile again.
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Old Oct 15, 08, 2:25 pm   #13
 
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Quote:
Originally Posted by normcpa View Post
I just checked your suggestion, and you are absolutely right! MY BAD!!

Thank goodness for FT. I had held the flights yesterday, and I just clicked on "purchase" (on the "hold" e-mail). Somehow aa.com didn't know who I was, and that caused the problem. I just now went in and picked out the exit row seats with no difficulty.

Thanks for your help! I can smile again.
You made me nervous for a second there. Glad it all worked out.
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Old Oct 15, 08, 4:42 pm   #14
Moderator: American AAdvantage and New York City
 
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Quote:
Originally Posted by normcpa View Post
I just checked your suggestion, and you are absolutely right! MY BAD!!

Thank goodness for FT. I had held the flights yesterday, and I just clicked on "purchase" (on the "hold" e-mail). Somehow aa.com didn't know who I was, and that caused the problem. I just now went in and picked out the exit row seats with no difficulty.

Thanks for your help! I can smile again.
Glad you got it figured out Would you mind updating the OP to indicate that this has been sorted out and that there is, in fact, no change? It'll save others some time.
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Old Oct 15, 08, 5:01 pm   #15
 
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Quote:
Originally Posted by dstan View Post
Glad you got it figured out Would you mind updating the OP to indicate that this has been sorted out and that there is, in fact, no change? It'll save others some time.
LOL.. he is the OP...
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