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Old May 13, 07, 4:45 pm   #46
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
Posts: 4,839
Quote:
Originally Posted by MikeTucson View Post
My other half got the card and I didn't
Can you think of a reason your partner/spouse got the card besides the travel? For example, does your partner/spouse have any say over other people's travel?
anabolism is offline  
Old Jun 6, 07, 7:25 am   #47
 
Join Date: Mar 2003
Posts: 689
Any Updates / Reports

For our KEY brethren - How is the program working ??? Are u happy ? Any non-published benefits ? Enquiring minds want to know !!!
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Old Jun 6, 07, 7:58 am   #48
 
Join Date: Apr 2001
Location: Miami, Florida USA
Programs: AA EXP, 2MM, DL Silver, Hyatt Diamond, HHonors Gold, SPG Gold
Posts: 243
Last week, flying ORD-NRT with my spouse (also EXP) on a 1st class award, we were met by a rep from Concierge Key. She gaves us a big AA greeting and escorted us to the plane and checked to see that our Japanese lunches were on board. A nice touch. We are not Concierge Key "members".
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Old Jul 30, 07, 11:11 am   #49
 
Join Date: Mar 2003
Posts: 689
Any updates ?

Just curious .... the system probably has been severely tested by DFW weather this summer - appreciate any reports
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Old Jul 30, 07, 11:43 am   #50
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Join Date: Jul 2004
Posts: 17,769
Quote:
Originally Posted by MikeTucson View Post
Is there any chance on writing to AA and requesting to be added to the program? My other half got the card and I didn't - I actaully fly more (125K)on AA, but generally in coach seats where they fly AA transcons in Business and work for a big company. In addition, I've been a loyal AA flyer for 10+ years.

It kind of upsets me.
Sounds like your other half is a far more valuable customer.
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Old Aug 4, 07, 7:15 am   #51
 
Join Date: Aug 2007
Posts: 1
My experiences....

Quote:
Originally Posted by Mister Nice View Post
Just curious .... the system probably has been severely tested by DFW weather this summer - appreciate any reports
So far had great experiences with ConciergeKey service. Fly weekly out of DFW to STL & ORD. Get called if flights are delayed and offered alternatives. Have been met by rep at DFW departure and ORD arrival. Rep greeted me off jetway and gave me a ride to baggage claim. Have called their 1-800 number a number of times and service is good.

Have suggested the add touchpad in additional to IVR for their 1-800 service.
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Old Aug 7, 07, 9:38 pm   #52
 
Join Date: Aug 2004
Posts: 255
EXP new ConciergeKey Premium Service... What should I expect?

I've been EXP for years and just got accepted into Concierge Key - what should I expect? I guess I should start calling the Concierge Key desk from now on for all AA requests. Any info? Do all EXP get invited?
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Old Aug 7, 07, 9:49 pm   #53
 
Join Date: Aug 2002
Location: WAS
Programs: AA EXP (2MM), UA 1K, DL PLT, SPG PLT, IHG PLT AMB, HH GLD, OTHERS
Posts: 2,442
Ummm... I would think AA would provide all the neccessary information. No?

-FlyerBeek
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Old Aug 7, 07, 10:07 pm   #54
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Join Date: May 2000
Location: NorCal - SMF area
Programs: AA EXP / 5 MM; HH <>; SPG Gold; Maître-plongeur des Muccis
Posts: 41,650
Concierge Key AA Premium Service (ARCHIVED)
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Old Aug 7, 07, 11:45 pm   #55
 
Join Date: Nov 2006
Programs: AAdvantage EXP
Posts: 1,482
The benefits regarding premium counters etc doesnt seem to be a major step up from EXP. I am assuming that thisbears out the thoughts that a lot of these might not be EXP/Plat due to limited travel themselves even though business through AA is high?
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Old Aug 8, 07, 3:07 am   #56
 
Join Date: May 2001
Posts: 177
New Product from Premium Services – ConciergeKey Premium Services

New Product from Premium Services – ConciergeKey Premium Services

Premium Services is the American Airlines work group that accommodates the special needs of
our most valuable customers. Premium Services operates all of our airport lounges including 43
Admiral’s Clubs Lounges, Flagship Lounges, Arrivals Lounge and Executive Centers.
Premium Services has developed an exciting new way to expand the services we offer to these
select customers with the introduction of the ConciergeKey.
ConciergeKey
The ConciergeKey program will differentiate the travel experience
for our most important customers. In a recent survey, 87% of AA
VIP travelers stated that the availability of a premium customer
service product, like ConciergeKey, impacts their choice of airline.
ConciergeKey is a wallet card that has been sent to a group of valuable customers, including
customers who travel frequently and those who purchase travel for other individuals. The front
of the card reads “ConciergeKey; Always connected” and features the AA aircraft nose logo.
The back of the card includes the customer name, AAdvantage number, expiration date and a
phone number and email exclusively for ConciergeKey customers.
Components of the ConciergeKey Program
ConciergeKey is a free service for customers who qualify and it replaces some programs that
we have previously used to recognize our premium customers. Key components include
telephone support and special services to improve the airport experience.
ConciergeKey customers are proactively monitored every time they travel; there is no need to
contact AA to arrange for the services.
Phone Assistance (evolved from VIP Connection)
ConciergeKey cardholders have access to dedicated 24/7 phone number. Specially trained
representatives proactively monitor these customers and can offer assistance with re-routes,
flight and seat changes, day-of-departure airport assistance and assistance with upgrades.
Airport Assistance
ConciergeKey cardholders may use First and Business class counters where available for flight
check-in and may use the premium security lane, available at more than 30 airports.
Concourse Assistance (evolved from Special Services, Premium Customer Services)
ConciergeKey representatives in 35 stations provide proactive assistance for VIP and Premium
customers and will be assigned to key markets in BOS, DCA, DFW, JFK, LAX, LGA, MIA, ORD
and SFO.

Other Assistance
During OSO situations, ConciergeKey customers transiting through hubs will be assisted to their
connections. The primary goal for representatives is to anticipate the customer’s needs and
prevent negative airport experiences.

ConciergeKey representative will be assigned to the following markets to provide concourse
assistance to our VIP customers.
Domestic: BOS, DCA, DFW, JFK, LAX, LGA, MIA, ORD, RDU, SFO, SJC, STL, YYZ
Europe, Asia, India: BRU, CDG, DEL, FRA, LGW, LHR, MAD, MAN, NRT, PVG, ZRH
Latin America: BOG, CCS, EZE, GIG, GRU, MEX, PTY, SCL, SDQ, SJO, SJU


One of the key
points that may be important to customers is they cannot apply for the card, and instead
must be selected based on our established criteria.

All ConciergeKey services are available to cardholders each time they travel, regardless of the
cabin classification of these customers.
FAAA is offline  
Old Aug 8, 07, 3:39 am   #57
 
Join Date: Dec 2006
Location: PHL
Programs: EXP/CK, 2MM, UA 2P, Hyatt Diamond
Posts: 5
CK is simply amazing...

Welcome to the club. AA is still building CK capacity and the actual "mission" of the service, but my experience so far has been truly exceptional. The "meet and greets" on int'l transfers and/or arrivals really helps the customs/security congestion (esp LHR and NRT). Every individual I've interacted with has been the best of the best at AA, and while it's a nice service when things go well, it's worth its weight in gold when things go wrong... They will take very good care of you, especially during this awful summer travel mayhem. With >325k EQPs last year (and over 180k so far this year and just heading into my busy travel season), CK is the reason all my business stays with AA. Don't expect miracles, but do expect them to do everything they can to make your travel more enjoyable. Cheers to you, AA, for making this happen. Final note- for comparison, I was designated "VIP" for the past two years, and CK is a huge difference. I was told by a FL AAngel in ORD that they dramatically culled the VIP ranks to make CK a real value-add.
PHL_Nomad is offline  
Old Aug 8, 07, 6:44 am   #58
 
Join Date: Jul 2004
Location: ORD
Programs: AA EXP, VX Gold, Hyatt Diamond
Posts: 984
Quote:
Originally Posted by PHL_Nomad View Post
I was told by a FL AAngel in ORD that they dramatically culled the VIP ranks to make CK a real value-add.
As a PLT I'm not going to hold my breath waiting for the invite!
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Old Aug 8, 07, 8:05 am   #59
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Join Date: Jun 2001
Programs: DL Plat/million, AA 1 mil, HH Diamond, SPG Gold
Posts: 19,017
Quote:
Originally Posted by PHL_Nomad View Post
they dramatically culled the VIP ranks to make CK a real value-add.
Airline marketing think at its best... Let's devalue the mainstream product (reduce luggage allowances, charge for aisle seats, increase change penalties) to make the high-fare guys think they're really getting something.
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Old Aug 8, 07, 8:08 am   #60
 
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 3,954
Quote:
Originally Posted by 3Cforme View Post
Airline marketing think at its best... Let's devalue the mainstream product (reduce luggage allowances, charge for aisle seats, increase change penalties) to make the high-fare guys think they're really getting something.
Did I miss something? Does AA now charge for aisle seats or have the change penalties increased form the usual $100 on the discounted fares??
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