Re-route compensation?
Scheduled to fly DCA-LGA-YYZ today. first flight had mechanical problems, and they re-routed me DCA-ORD-YYZ. The new flight gets in 2.5 hours later than the original booking. Am I entitled to any compensation due to the re-routing? Surly check-in staff actually lied and said it was weather-related, but the gate staff said it clearly showed in their system as a mechanical problem.
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No. They agree to get you from your origin to your destination, and they did. If you do a search here about compensation, delays, etc. (hint), you will find this question answered a number of times, and pretty much this way 90% of the time.
Cheers. |
Schedules, like life, are not guaranteed.
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2 1/2 hours (later than the plan) is pretty routine with LGA connections so going via ORD means you experienced the same thing.
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Originally Posted by ACN Consultant
Scheduled to fly DCA-LGA-YYZ today. first flight had mechanical problems, and they re-routed me DCA-ORD-YYZ. The new flight gets in 2.5 hours later than the original booking. Am I entitled to any compensation due to the re-routing? Surly check-in staff actually lied and said it was weather-related, but the gate staff said it clearly showed in their system as a mechanical problem.
Cheers |
Contacting Customer Relations can never hurt.
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The only compensation required by government rules is for Involuntary Denied Boarding. In case of a delay of any length (or cancellation), you are at the mercy of the airline. Here is a page from the DOT site that goes into a bit more detail.
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Originally Posted by DFWFlyer2
Contacting Customer Relations can never hurt.
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Originally Posted by ACN Consultant
Surly check-in staff actually lied and said it was weather-related, but the gate staff said it clearly showed in their system as a mechanical problem.
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Originally Posted by DFWFlyer2
Contacting Customer Relations can never hurt.
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Getting laughed at by Customer Service doesn't hurt either. Go for it.
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Izzik no one would ever laugh at you. Oh yah another compensation thread. Now that makes the season bright.
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Originally Posted by JonNYC
Personally, I think it can -- assuming one is going to be flying AA on a regular basis.
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Originally Posted by umguy
Izzik no one would ever laugh at you. Oh yah another compensation thread. Now that makes the season bright.
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Originally Posted by ACN Consultant
Scheduled to fly DCA-LGA-YYZ today. first flight had mechanical problems, and they re-routed me DCA-ORD-YYZ. The new flight gets in 2.5 hours later than the original booking. Am I entitled to any compensation due to the re-routing? Surly check-in staff actually lied and said it was weather-related, but the gate staff said it clearly showed in their system as a mechanical problem.
Yes you got in 2.5 hours lates, but there have been times when people have had to spend a night at the airport or nearby hotel because of mechanical issues (given the airline usually comps a meal and hotel). At least you got to where you were going on the same day. Maybe if you did write in you would get some mielage credit or something minor like that. But I do not think this is worth writing into unless you are really upset the check-in agent lied and it has destroyed all the trust you had in AA. A two prong approach to your letter could also work. Compliment the GA who rerouted you. But also say you were frustrated at first learning it was weather. But like I said you are dealing with an issue of maybe the first person was just misinformed. But however you go about it, it is your choice you are the customer. And if there is a file on you with your letters of complaint, so be it. The airline won't stop taking your money. But like some others have alluded to, it might hurt you later on when something happens that infuriates you... and before you all can respond with quotes around my comment... (mean like when you get your seat moved to the back and then you write an angry rant - YES like that :D ) Good luck |
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