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Old Yesterday, 7:29 am   #1
 
Join Date: Apr 2013
Posts: 110
Itinerary Automatically Rebooked, Destination Changed and Price Goes down $900. Why?

I booked a ticket in September for 2 people, EDI to LHR to PHL for 2/17 and then returning 6/23 PHL to EDI. The cost was $608 per person and $1218 total.

The ticket was auto rebooked on 11/16 with a change from PHL to GLA (presumably because PHL to EDI route is cancelled). After the change, the AA reservation page shows my TOTAL (Flight Subtotal) cost as $378.60. The base fare is $33/person and the taxes are $312.60. My credit card was charged $1218 Back in September but not charged or refunded again.

I called AA to ask why the flight was changed. They confirmed that the flight from PHL to EDI was cancelled, but they couldn't see the price change in their system. After being transferred to the AA international desk, the agent said it might be because the system priced it in GBP and that's what I'm seeing. That doesn't explain my total cost as $378, because my other reservations have 'Flight Subtotal' as the total I paid on my credit card for both passengers.

Why is this pricing out so much differently than my original ticket? $312.60 seems insanely low for taxes and fees for 2 passengers out of the UK. I assume that's a mistake.

I don't assume I'll get a refund on the price difference, but there is a big discrepancy here I wanted to ask about. Any clues or ideas?
NathanL104 is offline   Reply With Quote
Old Yesterday, 7:48 am   #2
 
Join Date: Nov 2013
Location: Ozarks
Programs: AA EXP
Posts: 42
Your change is only showing the fares not any taxes. I've had that happen on some international changes also. Don't know why but your fare really did not change
Satblaster is offline   Reply With Quote
Old Yesterday, 11:51 am   #3
 
Join Date: May 2006
Location: SAN
Programs: AA ex-ExPlat, SPG Paper, Hyatt Platinum, HH Gold
Posts: 2,890
Do you want to go to GLA? If not have them put you on PHL-LHR-EDI for free.
skunker is offline   Reply With Quote
Old Yesterday, 12:28 pm   #4
 
Join Date: Jan 2012
Location: ORD
Posts: 710
Quote:
Originally Posted by skunker View Post
Do you want to go to GLA? If not have them put you on PHL-LHR-EDI for free.
This is the key thing. Don't worry about what the pricing says (I've had mine show $0 after flight changes), just make sure AA puts you on the flights you want to be on.
Bttc is offline   Reply With Quote
Old Yesterday, 12:41 pm   #5
 
Join Date: May 2003
Location: Maine
Programs: DL Plat, FI Silver, AA Gold
Posts: 1,119
Quote:
Originally Posted by skunker View Post
Do you want to go to GLA? If not have them put you on PHL-LHR-EDI for free.
Or JFK-EDI which starts 07MAY15.
mAAine_flyer is offline   Reply With Quote
Old Yesterday, 3:24 pm   #6
 
Join Date: Jun 2014
Posts: 4
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Originally Posted by Bttc View Post
This is the key thing. Don't worry about what the pricing says (I've had mine show $0 after flight changes), just make sure AA puts you on the flights you want to be on.
Yup, I currently have an itinerary with only the taxes being charged after it was changed by an agent.
Daniel6L is offline   Reply With Quote
Old Yesterday, 9:01 pm   #7
 
Join Date: Jun 2006
Location: SIN
Programs: CX DM, SQ KF
Posts: 753
Quote:
Originally Posted by Daniel6L View Post
Quote:





Originally Posted by Bttc


This is the key thing. Don't worry about what the pricing says (I've had mine show $0 after flight changes), just make sure AA puts you on the flights you want to be on.




Yup, I currently have an itinerary with only the taxes being charged after it was changed by an agent.
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