I booked a ticket in September for 2 people, EDI to LHR to PHL for 2/17 and then returning 6/23 PHL to EDI. The cost was $608 per person and $1218 total.
The ticket was auto rebooked on 11/16 with a change from PHL to GLA (presumably because PHL to EDI route is cancelled). After the change, the AA reservation page shows my TOTAL (Flight Subtotal) cost as $378.60. The base fare is $33/person and the taxes are $312.60. My credit card was charged $1218 Back in September but not charged or refunded again.
I called AA to ask why the flight was changed. They confirmed that the flight from PHL to EDI was cancelled, but they couldn't see the price change in their system. After being transferred to the AA international desk, the agent said it might be because the system priced it in GBP and that's what I'm seeing. That doesn't explain my total cost as $378, because my other reservations have 'Flight Subtotal' as the total I paid on my credit card for both passengers.
Why is this pricing out so much differently than my original ticket? $312.60 seems insanely low for taxes and fees for 2 passengers out of the UK. I assume that's a mistake.
I don't assume I'll get a refund on the price difference, but there is a big discrepancy here I wanted to ask about. Any clues or ideas?