AA skimping on snack baskets in longhaul J
Sep 30, 2014, 5:56 pm
#1
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AA skimping on snack baskets in longhaul J
I love J&M Key Lime Cookies. And the fact that AA stocks them in those J galley snack baskets on longhaul flights. But why only 2 or 3 packages for the whole flight? For a cabin of 52 people on a 777-300ER it's disgraceful. I've written to them and got a canned response about it not being economical to stock more snacks. I guess a single measly basket is all they can afford on those massive 777's??
And it's not just key lime cookies in short supply. Chicago popcorn, belgian wafer cookies, you name it... you can count the number of each on one hand. The supply situation is so bad, I wait right after a meal for them to stock the galley, then buzz away with a hoard of my favorites!
And it's not just key lime cookies in short supply. Chicago popcorn, belgian wafer cookies, you name it... you can count the number of each on one hand. The supply situation is so bad, I wait right after a meal for them to stock the galley, then buzz away with a hoard of my favorites!
Sep 30, 2014, 6:02 pm
#2
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I love J&M Key Lime Cookies. And the fact that AA stocks them in those J galley snack baskets on longhaul flights. But why only 2 or 3 packages for the whole flight? For a cabin of 52 people on a 777-300ER it's disgraceful. I've written to them and got a canned response about it not being economical to stock more snacks. I guess a single measly basket is all they can afford on those massive 777's??
And it's not just key lime cookies in short supply. Chicago popcorn, belgian wafer cookies, you name it... you can count the number of each on one hand. The supply situation is so bad, I wait right after a meal for them to stock the galley, then buzz away with a hoard of my favorites!
And it's not just key lime cookies in short supply. Chicago popcorn, belgian wafer cookies, you name it... you can count the number of each on one hand. The supply situation is so bad, I wait right after a meal for them to stock the galley, then buzz away with a hoard of my favorites!
Sep 30, 2014, 6:26 pm
#3
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I wait right after a meal for them to stock the galley, then buzz away with a hoard of my favorites!
. I also note that the snack basket is either (1) empty or (2) containing only snacks I don't like; it seems that AA could add a few more of the most popular items.
Sep 30, 2014, 9:15 pm
#4
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Not trying to deny that negative changes has been abound within pmAA since Sept 1st, but could it be possible catering just didn't order enough snacks by mistake?
Sep 30, 2014, 9:35 pm
#5
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Sep 30, 2014, 10:59 pm
#6
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Looks like a similar issue at BA:
http://www.flyertalk.com/forum/briti...b-kitchen.html
I'm not thrilled about the idea of packing my own snacks when I'm flying in J. As a matter of fact it's really annoying.
http://www.flyertalk.com/forum/briti...b-kitchen.html
I'm not thrilled about the idea of packing my own snacks when I'm flying in J. As a matter of fact it's really annoying.
Oct 1, 2014, 1:15 am
#7
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In all fairness AA has a pretty nice galley set-up in their 777-300ER's. There's a whole spread of fresh foods like fruit cups, cheese cups, pudding cups and sandwiches/wraps. They don't have these on their 777-200's IIRC.
But the dried snack basket has always been a staple on their long-hauls, including the 777-200's for as long as I've been flying AA (ok not that long, about 2 years). And the stocking of those baskets has always been inadequate. I've been trained, like the youngest child at the family table, to hoard them lest I should have to do without :\
Yes, only the yummy ones are in demand. AA should have figured out by now which ones are yucky.
But the dried snack basket has always been a staple on their long-hauls, including the 777-200's for as long as I've been flying AA (ok not that long, about 2 years). And the stocking of those baskets has always been inadequate. I've been trained, like the youngest child at the family table, to hoard them lest I should have to do without :\
Yes, only the yummy ones are in demand. AA should have figured out by now which ones are yucky.
Oct 1, 2014, 1:23 am
#8
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In all fairness AA has a pretty nice galley set-up in their 777-300ER's. There's a whole spread of fresh foods like fruit cups, cheese cups, pudding cups and sandwiches/wraps. They don't have these on their 777-200's IIRC.
But the dried snack basket has always been a staple on their long-hauls, including the 777-200's for as long as I've been flying AA (ok not that long, about 2 years). And the stocking of those baskets has always been inadequate. I've been trained, like the youngest child at the family table, to hoard them lest I should have to do without :\
Yes, only the yummy ones are in demand. AA should have figured out by now which ones are yucky.
But the dried snack basket has always been a staple on their long-hauls, including the 777-200's for as long as I've been flying AA (ok not that long, about 2 years). And the stocking of those baskets has always been inadequate. I've been trained, like the youngest child at the family table, to hoard them lest I should have to do without :\
Yes, only the yummy ones are in demand. AA should have figured out by now which ones are yucky.
Oct 1, 2014, 1:49 am
#9
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It isn't like the meal service in insufficient for any reasonable needs.
I'd happily see the 'snacks' significantly reduced or even eliminated to avoid the waste.
Oct 1, 2014, 3:23 am
#10
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Eliminating waste should never be the goal of J service. There should be more food than will be consumed so people have options. But the 77W snack provisioning, especially on shorter services and overnight flights, could be cut to save money (and perhaps allocate that money to serving better scotch).
Oct 1, 2014, 8:37 am
#11
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Oct 1, 2014, 9:45 am
#12
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Eliminating waste should never be the goal of J service. There should be more food than will be consumed so people have options. But the 77W snack provisioning, especially on shorter services and overnight flights, could be cut to save money (and perhaps allocate that money to serving better scotch).
Oct 1, 2014, 10:27 am
#13
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For those who think snacks are unnecessary, just wait till it's the middle of the flight and you're hungry and the FA tells you they have no food or meals avail. And I'm not talking your little pond hops to LHR, how about a real flight like DFW-Asia that's >14 hours.
Oct 1, 2014, 1:50 pm
#14
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Bringing my own 50ml Glenmorangie for them to open for me next time.As for the snack area it seemed about just right - the meal service was quite heavy and there were two trays with about 8 pieces of cheesecakes, tarts, fruit cups, nuts and a snack basket. I was asleep when they took the self service bar apart so no idea how much was consumed.
Last edited by Metanoia; Oct 1, 2014 at 1:53 pm Reason: 50 ml... not cl! + details on the bar
Oct 1, 2014, 2:12 pm
#15
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In all fairness AA has a pretty nice galley set-up in their 777-300ER's. There's a whole spread of fresh foods like fruit cups, cheese cups, pudding cups and sandwiches/wraps. They don't have these on their 777-200's IIRC.
But the dried snack basket has always been a staple on their long-hauls, including the 777-200's for as long as I've been flying AA (ok not that long, about 2 years). And the stocking of those baskets has always been inadequate. I've been trained, like the youngest child at the family table, to hoard them lest I should have to do without :\
Yes, only the yummy ones are in demand. AA should have figured out by now which ones are yucky.
But the dried snack basket has always been a staple on their long-hauls, including the 777-200's for as long as I've been flying AA (ok not that long, about 2 years). And the stocking of those baskets has always been inadequate. I've been trained, like the youngest child at the family table, to hoard them lest I should have to do without :\
Yes, only the yummy ones are in demand. AA should have figured out by now which ones are yucky.
The provisioning of these snack bars should be related to the length of the flight. The snack bar on our JFK-LHR flight about a year ago (see below) was fabulous but made no sense for a 7 hour night flight on which you haven't even digested dinner before you're being fed breakfast. In contrast, the 13.5 hour ORD-PEK flight had just the small basket of snacks. I felt hungry through much of the flight.
