Is there a use fee for CTO?
Aug 1, 2003, 12:39 pm
#1
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Is there a use fee for CTO?
I just spoke with the AA Awards desk and they told me if I issue a 1SEP CX award at the CTO, it will cost $75 but no charge if done on the phone. Misinformed agent or policy?
Aug 1, 2003, 2:09 pm
#2
Join Date: Aug 2000
Location: San Diego, CA
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Not sure about your particular situation, but the AA CTO in Washington charges $10 per ticket transaction (i.e, I paid $10 total for two tickets). Just paid it on Tuesday. Don't know if the fee applies to tickets issued at the airport or not.
Aug 1, 2003, 2:19 pm
#3
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I've had numerous first class award tickets and RTWs reissued at both the Park Avenue and Columbus Circle CTOs in NYC and have never been charged a transaction fee, although they do have signs indicating that there is a $10 fee.
Aug 1, 2003, 2:53 pm
#4
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jmiyazawa:
Not sure about your particular situation, but the AA CTO in Washington charges $10 per ticket transaction (i.e, I paid $10 total for two tickets). Just paid it on Tuesday. Don't know if the fee applies to tickets issued at the airport or not.</font>
Not sure about your particular situation, but the AA CTO in Washington charges $10 per ticket transaction (i.e, I paid $10 total for two tickets). Just paid it on Tuesday. Don't know if the fee applies to tickets issued at the airport or not.</font>
Aug 1, 2003, 2:59 pm
#5
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by seawolf:
I just spoke with the AA Awards desk and they told me if I issue a 1SEP CX award at the CTO, it will cost $75 but no charge if done on the phone. Misinformed agent or policy?</font>
I just spoke with the AA Awards desk and they told me if I issue a 1SEP CX award at the CTO, it will cost $75 but no charge if done on the phone. Misinformed agent or policy?</font>
Aug 1, 2003, 4:10 pm
#6
Join Date: Feb 2002
Location: New York City, Northern NJ
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Timely question.
I just used the CTO on Columbus circle in Manhattan. I had some vouchers that were expiring. They indeed charged me the $10 transaction for issuing my tickets.
I really do believe AA is nickel and diming itself into bankruptcy. I understand that I could've gone to the airport to purchase the tickets but really, why would anyone in their right minds do this unless they happened to be flying somewhere?
I just used the CTO on Columbus circle in Manhattan. I had some vouchers that were expiring. They indeed charged me the $10 transaction for issuing my tickets.
I really do believe AA is nickel and diming itself into bankruptcy. I understand that I could've gone to the airport to purchase the tickets but really, why would anyone in their right minds do this unless they happened to be flying somewhere?
Aug 1, 2003, 4:18 pm
#7
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by rubbernyc:
Timely question.
I just used the CTO on Columbus circle in Manhattan. I had some vouchers that were expiring. They indeed charged me the $10 transaction for issuing my tickets.
I really do believe AA is nickel and diming itself into bankruptcy. I understand that I could've gone to the airport to purchase the tickets but really, why would anyone in their right minds do this unless they happened to be flying somewhere?
</font>
Timely question.
I just used the CTO on Columbus circle in Manhattan. I had some vouchers that were expiring. They indeed charged me the $10 transaction for issuing my tickets.
I really do believe AA is nickel and diming itself into bankruptcy. I understand that I could've gone to the airport to purchase the tickets but really, why would anyone in their right minds do this unless they happened to be flying somewhere?
</font>
Six full hours of fun!
Aug 1, 2003, 5:43 pm
#8
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by seawolf:
I just spoke with the AA Awards desk and they told me if I issue a 1SEP CX award at the CTO, it will cost $75 but no charge if done on the phone. Misinformed agent or policy?</font>
I just spoke with the AA Awards desk and they told me if I issue a 1SEP CX award at the CTO, it will cost $75 but no charge if done on the phone. Misinformed agent or policy?</font>
Aug 1, 2003, 5:55 pm
#9
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PresRDC:
Not to mention that the airport AAgents are not experts in ticketing...</font>
Not to mention that the airport AAgents are not experts in ticketing...</font>
It took him over an hour to do so....... I nearly missed my flight too.
Aug 1, 2003, 8:10 pm
#10
Join Date: Apr 2000
Posts: 2,637
Agree that although there is a $10 fee for using the CTO, it is worth it for the fact that these are expert agents at ticketing. Last year I had a date change on the last segment of an award ticket. Just needed a new ticket since it was a paper ticket. Went to the airport at DCA on a slow Sunday at 6PM. It took over 30 minutes since none of the agents were familiar with a oneworld paper ticket. And there is less hassle at the CTO compared to the airport. Those who can use CTO's, please do so. Otherwise the remaining ones will all disappear.