Dec 13, 2012, 3:04 pm
Last edit by: JDiver
Signed in members with 90 days / 90 posts can edit this Wikipost to update; wiki contents may be printed by using the 
(lower right wiki corner).
AA is now offering three types of Economy fares via AA.com:
• Choice (fare basis code ends in 1) = Lowest Fare, earn AA miles
• Choice Essential (fare basis code ends in 2) = Change Fee (depends on detailed fare rules), 1 Checked Bag, Group 1 Boarding, Earn AA miles
• Choice Plus (fare basis code ends in 7) = above Choice Essential benefits plus 50% Bonus RDM, Same-Day Flight Change, Same-Day Standby, Premium Beverage, No Change Fee, Earns base miles plus 50% bonus miles
• Business/First as Choice Plus, plus 3 checked bags, No change fee (domestic only), priority baggage delivery at carousel, 50% class of service bonus miles
(Updated 1 Mar 2015)
See this page at aa.com for bundled services.
AmericanAirlines has posted some comments and clarifications in Post 144.
See these related links:
AA.com: Tailor Your Travel | Enhance Your Travel with Combined Features
FT: AA economy fare basis now ends with a number
(lower right wiki corner).AA is now offering three types of Economy fares via AA.com:
• Choice (fare basis code ends in 1) = Lowest Fare, earn AA miles
• Choice Essential (fare basis code ends in 2) = Change Fee (depends on detailed fare rules), 1 Checked Bag, Group 1 Boarding, Earn AA miles
• Choice Plus (fare basis code ends in 7) = above Choice Essential benefits plus 50% Bonus RDM, Same-Day Flight Change, Same-Day Standby, Premium Beverage, No Change Fee, Earns base miles plus 50% bonus miles
• Business/First as Choice Plus, plus 3 checked bags, No change fee (domestic only), priority baggage delivery at carousel, 50% class of service bonus miles
(Updated 1 Mar 2015)
See this page at aa.com for bundled services.
AmericanAirlines has posted some comments and clarifications in Post 144.
(1Mar 2015) The fee for the "choice plus" bundled extra now ranges from $80-80 each way, up from $80.
Choice plus extras are comprised of:
Choice plus extras are comprised of:
- 1 checked bag
- Group 1 Boarding
- No change fee (any difference in fares would still apply; valid for American Airlines operated flights)
- Same-day flight change
- Same-day standby
- Premium beverage on board
- Earn 50% more AAdvantage miles
AA.com: Tailor Your Travel | Enhance Your Travel with Combined Features
FT: AA economy fare basis now ends with a number
aa.com Economy / Coach Pricing Display & Choice Bundles (consolidated)
Dec 12, 2012, 3:11 pm
#166
Join Date: Nov 2000
Location: dublin,ireland AA ( 3mm)
Posts: 1,825
Hi everyone!
We wanted to stop by to let you know that we are monitoring your feedback to the launch of our enhanced booking options. The feedback recorded so far has been very valuable, so please continue to share your thoughts.
We would also like to clear up some of the questions that have been posed in this thread so far.
In regards to the ability to filter and sort flight search results:
We will continue to gather customer feedback and optimize the new shopping experience so that customers can efficiently find the flights and options that best suit their individual needs. Additional enhancements will be introduced in the near future.
In regards to the layout of the website and cross-browser compatibility:
We will continue to optimize the new shopping experience across browsers and operating systems. If you can clear your cache and take another look we are finding that some of the layout issues are resolved.
In regards to the value of no change fee versus refundable fares:
Choice Essential and Choice Plus fares do include a no-change-fee option. If a change is made on an itinerary booked with Choice Essential or Choice Plus the customer will receive a credit for the full amount of the fare to be applied to a new itinerary. If the new itinerary is not booked with another bundled fare, the customer will not continue to receive the no-change-fee option. In other words, when booking a fare with the no-change-fee option the customer is entitled to change their itinerary; and if a change is made, the customer will need to decide if another bundled fare with the no-change-fee option is desired. The refundable fare options remain the same and are noted as ‘refundable’ in the shopping display.
In regards to the change fee benefit for elite customers:
Elite customers must purchase a Choice Essential or a Choice Plus fare to gain access to the no-change-fee option. Unfortunately, no-change-fee is not a new elite benefit.
In regards to the question about outbound and return selections:
If you select a Choice fare on the outbound and then a Choice Essential on the return (or a Choice Essential on the outbound and Choice Plus on return), the upsell does apply to both the departure and return.
In regards to where the new fare options can be booked:
Our new fare choices are an integral part of American’s merchandising strategy. Ultimately, American’s objective is to improve the customer experience by offering valuable products and services bundled together with the base fare. American has published these new fare choices for all distribution channels to access, but the technology used at various GDSs and agencies will determine if and how these products are available for sale. The best way to gain access to these bundled services is to book directly with AA.com or AA Reservations initially.
Please continue to let us know if you have more questions about these changes. Thank you!
We wanted to stop by to let you know that we are monitoring your feedback to the launch of our enhanced booking options. The feedback recorded so far has been very valuable, so please continue to share your thoughts.
We would also like to clear up some of the questions that have been posed in this thread so far.
In regards to the ability to filter and sort flight search results:
We will continue to gather customer feedback and optimize the new shopping experience so that customers can efficiently find the flights and options that best suit their individual needs. Additional enhancements will be introduced in the near future.
In regards to the layout of the website and cross-browser compatibility:
We will continue to optimize the new shopping experience across browsers and operating systems. If you can clear your cache and take another look we are finding that some of the layout issues are resolved.
In regards to the value of no change fee versus refundable fares:
Choice Essential and Choice Plus fares do include a no-change-fee option. If a change is made on an itinerary booked with Choice Essential or Choice Plus the customer will receive a credit for the full amount of the fare to be applied to a new itinerary. If the new itinerary is not booked with another bundled fare, the customer will not continue to receive the no-change-fee option. In other words, when booking a fare with the no-change-fee option the customer is entitled to change their itinerary; and if a change is made, the customer will need to decide if another bundled fare with the no-change-fee option is desired. The refundable fare options remain the same and are noted as ‘refundable’ in the shopping display.
In regards to the change fee benefit for elite customers:
Elite customers must purchase a Choice Essential or a Choice Plus fare to gain access to the no-change-fee option. Unfortunately, no-change-fee is not a new elite benefit.
In regards to the question about outbound and return selections:
If you select a Choice fare on the outbound and then a Choice Essential on the return (or a Choice Essential on the outbound and Choice Plus on return), the upsell does apply to both the departure and return.
In regards to where the new fare options can be booked:
Our new fare choices are an integral part of American’s merchandising strategy. Ultimately, American’s objective is to improve the customer experience by offering valuable products and services bundled together with the base fare. American has published these new fare choices for all distribution channels to access, but the technology used at various GDSs and agencies will determine if and how these products are available for sale. The best way to gain access to these bundled services is to book directly with AA.com or AA Reservations initially.
Please continue to let us know if you have more questions about these changes. Thank you!
Dec 12, 2012, 3:13 pm
#167
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Time to 'clear the air' AA'....
"In regards to the value of no change fee versus refundable fares:
Choice Essential and Choice Plus fares do include a no-change-fee option. If a change is made on an itinerary booked with Choice Essential or Choice Plus the customer will receive a credit for the full amount of the fare to be applied to a new itinerary. If the new itinerary is not booked with another bundled fare, the customer will not continue to receive the no-change-fee option. In other words, when booking a fare with the no-change-fee option the customer is entitled to change their itinerary; and if a change is made, the customer will need to decide if another bundled fare with the no-change-fee option is desired. The refundable fare options remain the same and are noted as ‘refundable’ in the shopping display.
AA this codicil should be made much more evident in your 'disclaimer' otherwise it appears somewhat like a 'bait and switch' of old....not compatible with the new age of transparency.......
"In regards to the value of no change fee versus refundable fares:
Choice Essential and Choice Plus fares do include a no-change-fee option. If a change is made on an itinerary booked with Choice Essential or Choice Plus the customer will receive a credit for the full amount of the fare to be applied to a new itinerary. If the new itinerary is not booked with another bundled fare, the customer will not continue to receive the no-change-fee option. In other words, when booking a fare with the no-change-fee option the customer is entitled to change their itinerary; and if a change is made, the customer will need to decide if another bundled fare with the no-change-fee option is desired. The refundable fare options remain the same and are noted as ‘refundable’ in the shopping display.
AA this codicil should be made much more evident in your 'disclaimer' otherwise it appears somewhat like a 'bait and switch' of old....not compatible with the new age of transparency.......
You basically get full "credit" that you can apply to any fare you want, and the rules of the new fare you purchase determines the rules for the new ticket. In other words, if you use the unused value from a Plus fare to a normal fare, you lose the Plus bundle; if you use the unused value from a Plus fare to purchase an Essentials fare, you get the Essentials bundle only; and if you use the unused value from a Plus fare to purchase a Plus fare, you get, you guessed it, the Plus bundle.
Nothing has changed here, except that now you have three times as many non-Y fares (the -1 normal fares, the -2 "Essentials" fares, and the -7 "Plus" fares), each with their own slightly different fare rules and some with additional non-fare extras.
For the record I pulled the category 16 rules (penalties) from the lowest ("O") transcon -7 fare ("Plus") fare; unfortunately www.aa.com removes all formatting, making it really, really dense to read.
CANCELLATIONS TICKET IS NON-REFUNDABLE. NOTE - TICKET HAS NO VALUE UNLESS PASSENGER CANCELS TICKETED FLIGHT RESERVATIONS PRIOR TO TICKETED DEPARTURE TIME. CHANGES CHANGES PERMITTED FOR REISSUE. NOTE - IF PASSENGER CANCELS TICKETED FLIGHT RESERVATION PRIOR TO TICKETED DEPARTURE TIME/ TRAVEL THAT IS REBOOKED IS VALID AS FOLLOWS. 1/WHOLLY UNUSED TICKETS ARE VALID PROVIDED TRAVEL COMMENCES WITHIN ONE YEAR FROM THE ORIGINAL TICKET ISSUE DATE OR 2/ PARTIALLY USED TICKETS ARE VALID PROVIDED TRAVEL IS COMPLETED WITHIN ONE YEAR FROM THE OUTBOUND TRAVEL DATE ON THE ORIGINAL TICKET. IF TICKETED FLIGHT RESERVATION IS NOT CANCELLED PRIOR TO TICKETED DEPARTURE TIME/ REBOOKING IS NOT PERMITTED AND THE TICKET HAS NO VALUE. --- FARE DIFFERENCE MUST BE PAID AND TICKET MUST BE REISSUED WHEN ITINERARY IS REBOOKED --- WHENEVER A NONREFUNDABLE FARE TICKET IS REISSUED TO A REFUNDABLE FARE/ A NONREFUNDABLE NOTATION MUST BE MADE IN THE ENDORSEMENT BOX OF THE NEW TICKET. THE ORIGINAL NONREFUNDABLE VALUE REMAINS NONREFUNDABLE FOR ANY SUBSEQUENT REISSUES. --- CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF AA INTERNATIONAL FARES. --- GUARANTEED AIRFARE RULE- TRANSPORTATION IS SUBJECT TO THE RULES/ FARES AND CHARGES IN EFFECT ON THE DATE/ TIME OF TICKET ISSUANCE OR PREPAID TICKET ADVICE PURCHASE. SHOULD FARES INCREASE AFTER TICKET PURCHASE/ NO INCREASE IN FARE WILL BE COLLECTED PROVIDED THE ORIGINATING FLIGHT COUPON OF THE TICKET REFLECTING A CONFIRMED RESERVATION HAS NOT BEEN VOLUNTARILY CHANGED/ AND PROVIDED THAT VOLUNTARY CHANGES FOR FLIGHT COUPONS OTHER THAN THE ORGINATING FLIGHT DO NOT REFLECT A CHANGE IN CARRIER/ FARE BASIS/ ORIGIN/ DESTINATION OR STOPOVER POINTS FROM THOSE FOUND ON THE TICKET. IF AFTER TICKET HAS BEEN ISSUED AND BEFORE ANY PORTION HAS BEEN USED EITHER A DECREASE IN THE FARES OR CHARGES APPLICABLE TO THE TRANSPORTATION SHOWN ON THE TICKET BECOMES EFFECTIVE/ OR A NEW FARE FOR WHICH THE PASSENGER QUALIFIES IS ADDED BETWEEN THE POINTS SHOWN ON THE TICKET/ THE DIFFERENCE IN FARES WILL BE REFUNDED AS STATED BELOW/ IN THE FORM OF A NONREFUNDABLE TRANSPORTATION VOUCHER/ PROVIDED A. THERE IS NO CHANGE IN TICKETED ORIGIN/ DESTINATION/ STOPOVER POINTS/ FLIGHTS/ DATES B. ALL CONDITIONS OF THE DECREASED FARES OR CHARGES OF THE NEW FARE ARE MET/ INCLUDING BOOKING CODE AND ADVANCE RESERVATIONS AND TICKETING REQUIREMENTS C. ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM THE ORIGINAL TICKET DATE TO THE DEPARTURE OF THE PRICING UNIT. D. THE PASSENGER WILL RECEIVE THE DIFFERENCE IN FARES IN THE FORM OF A NONREFUNDABLE AA TRAVEL VOUCHER VALID FOR ONE YEAR FROM THE DATE OF ISSUE. --- I. PRIOR TO DEPARTURE OF THE JOURNEY - CHANGES TO THE ORIGINATING FLIGHT ON THE TICKET - CANCEL AND START OVER. --- 1. THE ENTIRE TICKET MUST BE REPRICED WITH FARES IN EFFECT ON THE DATE OF NEW TICKET ISSUANCE. 2. USE ANY AA FARE ALLOWED BY COMBINATION AND REISSUE RULES. 3. ALL PROVISIONS OF THE NEW FARE I.E. ADV RSVN/MIN/MAX STAY/INVENTORY ETC MUST BE MET 4. ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM THE REISSUE DATE TO THE DEPARTURE OF THE PRICING UNIT. 5. ANY DIFFERENCE IN FARES MUST BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE/ THE DIFFERENCE IN FARES MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE TRAVEL VOUCHER VALID FOR TRAVEL VIA AA ONLY. --- II. PRIOR TO DEPARTURE OF THE JOURNEY - CHANGES TO CONTINUING/RETURN FLIGHTS WHEN THERE IS NO CHANGE TO ORIGIN/DESTINATION OR STOPOVERS. THE FOLLOWING OPTIONS ARE AVAILABLE AND THE LOWEST SOLUTION WILL APPLY. --- A. ATTEMPT TO KEEP THE SAME FARES AS TICKETED. REPRICE THE ITINERARY USING THE SAME FARE BASIS CODE/ SAME FARE LEVEL/ SAME RULES AS TICKETED/ THAT IS/ THOSE IN EFFECT AT THE TIME THE ORIGINAL TICKET WAS SOLD. 1.NO CHANGE IS PERMITTED TO STOPOVER/ THE FIRST FARE COMPONENT OR FARE BREAKS. 2.THE TICKETED FARE BASIS CODE/ SAME RULE MUST BE USED AS THE REPLACEMENT FARE FOR THE REVISED FARE COMPONENT ON THE NEW TICKET. 3.FULLY FLOWN ONE-WAY FARE MUST NOT BE REPRICED AS A HALF ROUND-TRIP FARE. 4.NEW FARE MUST BE EQUAL OR HIGHER THAN PREVIOUS FARE. COMPARE BASE FARE VALUES FOR THE REVISED FARE COMPONENT TO THAT OF THE TICKETED FARE COMPONENT. 5.ALL RULE/BOOKING CODE PROVISIONS MUST BE MET. 6.FLIGHT SPECIFIC FARES MUST REMAIN WITHIN THE TIMES SPECIFIED FOR THAT FARE. 7.ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM THE REISSUE DATE TO DEPARTURE OF PRICING UNIT. --- B. CANCEL AND START OVER. REPRICE THE ITINEARY USING FARES IN EFFECT ON THE DATE OF NEW TICKET ISSUANCE. 1.USE ANY AA FARE ALLOWED BY COMBINATION AND REISSUE RULES. 2.ALL RULE/BOOKING CODE PROVISIONS OF THE NEW FARE MUST BE MET. 3.ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM REISSUE DATE TO DEPARTURE OF THE PRICING UNIT. 4.ANY DIFFERENCE IN FARES MUST BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE/ THE DIFFERENCE IN FARES MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE TRAVEL VOUCHER VALID FOR TRAVEL VIA AA ONLY. --- C. REPRICE THE ITINERARY USING THE SAME FARE BASIS CODES AND RULES AS THOSE IN EFFECT ON THE DATE OF ORIGINAL TICKET ISSUANCE FOR UNCHANGED FARE COMPONENTS AND USING FARES IN EFFECT ON THE DATE OF NEW TICKET ISSUANCE FOR ALL CHANGED FARE COMPONENTS. 1.NO CHANGE IS PERMITTED TO STOPOVER/ THE FIRST FARE COMPONENT OR FARE BREAKS. 2.THE TICKETED SAME FARE MUST BE USED ON THE FIRST FARE COMPONENT. 3.USE ANY AA FARES ALLOWED BY COMBINATION AND REISSUE RULES. 4.ALL RULE AND BOOKING CODE PROVISIONS MUST BE MET. 5.ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM REISSUE TICKET DATE TO DEPARTURE OF PRICING UNIT. 6.ANY DIFFERENCE IN FARES MUST BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE/ THE DIFFERENCE IN FARES MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE TRAVEL VOUCHER VALID FOR TRAVEL VIA AA ONLY. --- III. PRIOR TO DEPARTURE OF THE JOURNEY- CHANGES TO THE CONTINUING/RETURN FLIGHTS WHEN THERE IS A CHANGE TO ORIGIN/DESTINATION OR STOPOVERS. --- A. CANCEL AND START OVER. REPRICE THE ITINEARY USING FARES IN EFFECT ON THE DATE OF NEW TICKET ISSUANCE. 1.USE ANY AA FARE ALLOWED BY COMBINATION AND REISSUE RULES. 2.ALL RULE/BOOKING CODE PROVISIONS OF THE NEW FARE MUST BE MET. 3.ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM REISSUE DATE TO DEPARTURE OF THE PRICING UNIT. 4.ANY DIFFERENCE IN FARES MUST BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE/ THE DIFFERENCE IN FARES MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE TRAVEL VOUCHER VALID FOR TRAVEL VIA AA ONLY. --- IV. AFTER DEPARTURE OF THE JOURNEY - WHEN THERE IS NO CHANGE TO ORIGIN/DESTINATION OR STOPOVERS. THE FOLLOWING OPTIONS ARE AVAILABLE AND THE LOWEST SOLUTION WILL APPLY. --- A. ATTEMPT TO KEEP THE SAME FARES AS TICKETED. REPRICE THE ITINERARY USING THE SAME FARE BASIS CODE/ SAME FARE LEVEL/ SAME RULES AS TICKETED/ THAT IS/ THOSE IN EFFECT AT THE TIME THE ORIGINAL TICKET WAS SOLD. 1.NO CHANGE IS PERMITTED TO STOPOVER/THE FIRST FARE COMPONENT OR FARE BREAKS. 2.THE TICKETED FARE BASIS CODE/ SAME RULE MUST BE USED AS THE REPLACEMENT FARE FOR THE REVISED FARE COMPONENT ON THE NEW TICKET. 3.FULLY FLOWN ONE-WAY FARE MUST NOT BE PRICED AS A HALF ROUND-TRIP FARE. 4.NEW FARE MUST BE EQUAL OR HIGHER THAN PREVIOUS FARE. COMPARE BASE FARE VALUES FOR THE REVISED FARE COMPONENT TO THAT OF THE TICKETED FARE COMPONENT. 4.ALL RULE/BOOKING CODE PROVISIONS MUST BE MET. 5.FLIGHT SPECIFIC FARES MUST REMAIN WITHIN THE TIMES SPECIFIED FOR THAT FARE. 6.ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM THE REISSUE DATE TO DEPARTURE OF PRICING UNIT. --- B. REPRICE THE ITINERARY USING THE SAME FARE BASIS CODES AND RULES AS THOSE IN EFFECT ON THE DATE OF ORIGINAL TICKET ISSUANCE FOR UNCHANGED FARE COMPONENTS AND USING FARES IN EFFECT ON THE DATE OF NEW TICKET ISSUANCE FOR ALL CHANGED FARE COMPONENTS. 1.NO CHANGE IS PERMITTED TO STOPOVER/ THE FIRST FARE COMPONENT OR FARE BREAKS. 2.THE TICKETED SAME FARE MUST BE USED ON THE FIRST FARE COMPONENT. 3.USE ANY AA ONE-WAY FARE ALLOWED BY COMBINATION AND REISSUE RULES. 4.ALL RULE AND BOOKING CODE PROVISIONS MUST BE MET. 5.ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM REISSUE DATE TO DEPARTURE OF THE PRICING UNIT. 6.ANY DIFFERENCE IN FARES MUST BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE/ THE DIFFERENCE IN FARES MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE TRAVEL VOUCHER VALID FOR TRAVEL VIA AA ONLY. --- C. REPRICE THE ITINERARY USING HISTORICAL ONE WAY FARES FROM THE PREVIOUS TICKET ISSUE DATE FOR FLOWN FARE COMPONENTS/ IN AN EQUAL OR HIGHER BOOKING CLASS. USE FARES IN EFFECT ON THE DATE OF NEW TICKET ISSUANCE FOR ALL UNFLOWN COMPONENTS. 1.FARE BREAKS FOR THE FLOWN FARE COMPONENTS MAY NOT BE CHANGED. 2.USE BOOKING CLASS HIERARCHY WHEN REPLACING FARES FOR FLOWN FARE COMPONENTS. THE HIERARCHY IS ECONOMY CLASS - Y B H K M L W V G S N Q O BUSINESS CLASS - J D I C FIRST CLASS - F A P 3.USE ANY AA ONE WAY FARES ALLOWED BY COMBINATION AND REISSUE RULES. 4.ALL RULE AND BOOKING CODE PROVISIONS OF THE NEW FARES MUST BE MET. 5.ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM THE REISSUE DATE TO DEPARTURE DATE OF THE PRICING UNIT. 6.COMPARE THE TOTAL FROM THE ORIGINAL TICKET TO THE NEW TOTAL OF THE FLOWN AND UNFLOWN FARE COMPONENTS. 7.ANY DIFFERENCE IN FARES MUST BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE/ THE DIFFERENCE IN FARES MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE TRAVEL VOUCHER VALID FOR TRAVEL VIA AA ONLY. --- V. AFTER DEPARTURE OF THE JOURNEY - CHANGES TO RN CONTINUING/RETURN FLIGHTS WHEN THERE IS A CHANGE TO ORIGIN/DESTINATION OR STOPOVERS. --- A. REPRICE THE ITINERARY USING HISTORICAL ONE WAY FARES FROM THE PREVIOUS TICKET ISSUE DATE FOR FLOWN FARE COMPONENTS/ IN AN EQUAL OR HIGHER BOOKING CLASS. USE FARES IN EFFECT ON THE DATE OF NEW TICKET ISSUANCE FOR ALL UNFLOWN COMPONENTS. 1.FARE BREAKS FOR THE FLOWN FARE COMPONENTS MAY NOT BE CHANGED. 2.USE BOOKING CLASS HIERARCHY WHEN REPLACING FARES FOR FLOWN FARE COMPONENTS. THE HIERARCHY IS ECONOMY CLASS - Y B H K M L W V G S N Q O BUSINESS CLASS - J D I C FIRST CLASS - F A P 3.USE ANY AA ONE WAY FARE ALLOWED BY COMBINATION AND REISSUE RULES. 4.ALL RULE AND BOOKING CODE PROVISIONS OF THE NEW FARES MUST BE MET. 5.ADVANCE RESERVATION REQUIREMENTS ARE MEASURED FROM THE REISSUE DATE TO DEPARTURE DATE OF THE PRICING UNIT. 6.COMPARE THE TOTAL FROM THE ORIGNAL TICKET TO THE NEW TOTAL OF THE FLOWN AND UNFLOWN FARE COMPONENTS. 7.ANY DIFFERENCE IN FARES MUST BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE/ THE DIFFERENCE IN FARES MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE TRAVEL VOUCHER VALID FOR TRAVEL VIA AA ONLY. --- VI. AFTER EACH TICKETED DEPARTURE TIME 1. NO CHANGES PERMITTED IF PASSENGER HAS NOT CANCELLED THE TICKETED FLIGHT RESERVATION. 2. TICKET HAS NO VALUE IF PASSENGER HAS NOT CANCELLED THE TICKETED FLIGHT RESERVATION. --- VII. IN THE CASE OF THE DEATH OF THE PASSENGER/ IMMEDIATE FAMILY MEMBER/ OR A TRAVELING COMPANION/ THE TICKET MAY BE REFUNDED PROVIDED A COPY OF THE DEATH CERTIFICATE IS PRESENTED TO AA. REFUND WILL BE IN THE FORM OF A NONREFUNDABLE- TRANSPORTATION VOUCHER THAT MAY BE USED FOR FUTURE TRAVEL ON AA ONLY. IN THE CASE OF THE PASSENGER/S DEATH THE REFUND WILL BE TO THE PASSENGER/S ESTATE VIA THE ORIGINAL FORM OF PAYMENT. ALL REFUND REQUESTS MUST BE SENT TO AA PASSENGER REFUNDS. CANCELLATIONS PER TICKET CHARGE USD 100.00 FOR LOST TICKET. NOTE - AA WILL IMPOSE A SERVICE CHARGE PER TICKET FOR HANDLING SUCH REQUEST FOR REFUND OF A LOST TICKET.
Dec 12, 2012, 3:28 pm
#168
Join Date: Jan 2004
Location: ORD, SJD, VNO, sandy places
Programs: AA 1.2MM BIS 'LT' Gld, BA Bronze, AA Plat, now considering SWA.....
Posts: 451
Thank You Hillrider for 'clarifying' AA's perspective ......
Now I feel like I do when 'upgrading' to a new IOS......which is just as 'dense'
Now I feel like I do when 'upgrading' to a new IOS......which is just as 'dense'
Dec 12, 2012, 3:35 pm
#169
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,644
In regards to the ability to filter and sort flight search results:
We will continue to gather customer feedback and optimize the new shopping experience so that customers can efficiently find the flights and options that best suit their individual needs. Additional enhancements will be introduced in the near future.
We will continue to gather customer feedback and optimize the new shopping experience so that customers can efficiently find the flights and options that best suit their individual needs. Additional enhancements will be introduced in the near future.
If AmericanAirlines was in a RUSH to release the new system and has as a priority to implement the Choice, Choice+ and all the other up-sells to start making money quickly...that's fine.
But does AmericanAirlines realize that NOT having a sorting option makes ME (and others) go to other websites (such as kayak or orbitz) or call the EXP desk to search for the best value - most convenient flights/less$$$ - and therefore I (and others) won't see all the new up-sell offerings on such websites?
Worst of all, it seems that the flights pop up with no discernible order.
Now, rather than focusing on exploring the new features, I am just annoyed that there are no sorting options and don't want to use the website.
Is AmericanAirlines that not so smart that they thought we were not going to realize about the elimination of the sorting option?
Unbelievable. The "near future" has to be now. In the meantime, I will be looking for fares in kayak, matrix-ita or with the EXP desk.
P.S. I forgot to add "We will continue to gather customer feedback"??? Are you kidding me? What else do they want to hear? The response has been overwhelming. More customer feedback!!! geez...JUST BRING BACK THE @#$ SORTING OPTION!
Last edited by carlosdca; Dec 12, 2012 at 5:40 pm Reason: P.S added
Dec 12, 2012, 3:51 pm
#170
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,416
I can't wait until the AA lunchbox and breakfast cereal come out!
http://www.youtube.com/watch?feature...&v=IjEdWTk1l9o
Dec 12, 2012, 3:55 pm
#171
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,527
Now, as to the nimrod who made this decision, heap all the scorn you want
Cheers.
Dec 12, 2012, 4:12 pm
#172
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,644
Is AmericanAirlines that not so smart that they thought we were not going to realize about the elimination of the sorting option?
You would be best to more clearly separate the business American Airlines, some of whose employees made the decisions we see, from the presence AmericanAirlines, a spokesperson that likely dd not have much to do with these decisions and is relaying information from/to the company. Rather than criticizing someone who likely had little responsibility for this, let's hope that this person can help us get this fixed.
Now, as to the nimrod who made this decision, heap all the scorn you want
Cheers.
Now, as to the nimrod who made this decision, heap all the scorn you want
Cheers.
)
Dec 12, 2012, 4:47 pm
#173
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,960
In regards to the ability to filter and sort flight search results:
We will continue to gather customer feedback and optimize the new shopping experience so that customers can efficiently find the flights and options that best suit their individual needs. Additional enhancements will be introduced in the near future.
...
Please continue to let us know if you have more questions about these changes. Thank you!
We will continue to gather customer feedback and optimize the new shopping experience so that customers can efficiently find the flights and options that best suit their individual needs. Additional enhancements will be introduced in the near future.
...
Please continue to let us know if you have more questions about these changes. Thank you!
As to "Choice Plus" and "Choice Essential" I think AA may be shooting itself in the foot by creating a lot of confusion. The vague names certainly don't help and the difference between the two is not at all clear. That may discourage customers from choosing either. Better to have a single upsell bundle like WN's business select: no change fee, early boarding, free drink, extra FF miles, SDC, ability to select exit and premium seats.
Dec 12, 2012, 4:55 pm
#174
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,960
And another thing...
I think's it's clever that they adjust the features of each fare to reflect my status, by saying things like "3rd bag free", but I am often using AA.com logged in as me to buy tickets for non-status family members. It's very hard to figure out what they will get for each of these more expensive fares.
Dec 12, 2012, 4:58 pm
#175
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,527
I think's it's clever that they adjust the features of each fare to reflect my status, by saying things like "3rd bag free", but I am often using AA.com logged in as me to buy tickets for non-status family members. It's very hard to figure out what they will get for each of these more expensive fares.
Cheers.
Dec 12, 2012, 4:59 pm
#176
Join Date: Jan 2001
Location: London (and Cayman Islands)
Programs: AA 3MM
Posts: 810
BA.com now easier to book on that AA.com... BIG change
With increased OW integration, I book longhaul multi leg trips on BA/AA frequently.
I always used to book them on AA.com, as the booking interface was so much easier to use, plus gave me more flight options than BA.com.
As of the new AA system change today... not even close.. it has totally flipped over.
Perhaps it doesn't matter much to AA, but I have well over $10k in travel to book in the next few weeks, much of which will be flown on AA... but as it stands today I'll be booking it all on BA.com, not AA.com.
I always used to book them on AA.com, as the booking interface was so much easier to use, plus gave me more flight options than BA.com.
As of the new AA system change today... not even close.. it has totally flipped over.
Perhaps it doesn't matter much to AA, but I have well over $10k in travel to book in the next few weeks, much of which will be flown on AA... but as it stands today I'll be booking it all on BA.com, not AA.com.
Dec 12, 2012, 5:21 pm
#177
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,809
That sort really does need to come back.
Dec 12, 2012, 5:37 pm
#178
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,960
Do the searching not-logged-in and you will see the no-status version of the perks. Of course, they could have a further choice to select status level (whether logged in or not) at which to see the benefits, but the number of controls starts to get cumbersome at some point.
Cheers.
Cheers.
It's all sort of moot for me, though, as I would be extremely unlikely to opt for these extra cost options under any circumstances.
Dec 12, 2012, 5:43 pm
#179
Join Date: Mar 2005
Posts: 447
Actually even if you're not fully logged in you still see things from the perspective of your status. You'd have to uncheck the "Remember me" box, then log in, then log out before you could get a "pure" no-status experience.
It's all sort of moot for me, though, as I would be extremely unlikely to opt for these extra cost options under any circumstances.
It's all sort of moot for me, though, as I would be extremely unlikely to opt for these extra cost options under any circumstances.
Dec 12, 2012, 5:43 pm
#180
Join Date: Mar 2011
Programs: AA LifeTime PLT (2.982 MM, But 3MM+ Total), HHonors GOLD, IHG AMB
Posts: 787
To fix the issue, all the prices are much higher now and I think changing it to this new HTML Silicon Valley created invention (outside the law threshold) of less access to what users want to do----in the hopes that every click that yields a frozen screen with a small twirly thingie in the middle to pray that the next screen will appear---is a bundle of hooey.
That's my feedback. F'd me up.
Go back to 2001 websites using Windows 8. Thanks.
Spock Seat. @:-)