New AA.com feature - login with FFN OR e-mail address

 
Old Nov 9, 2012, 9:12 am
  #1  
Original Poster
 
Join Date: Sep 2011
Programs: AA SPG Amex
Posts: 4,644
New AA.com feature (may explain some login difficulties)

This morning I noticed a new AA.com feature I'd yet to see discussed here: it is now possible to login with either your AAdvantage number or the email address associated with your account. I remember this being a gripe a while back, so apparently they listened. Kind of nice to have, much like my Starwood and Marriott logins.

Last edited by JDiver; Nov 9, 2012 at 9:31 am Reason: retitle / maintain title
Upgraded! is offline  
Old Nov 9, 2012, 9:13 am
  #2  
 
Join Date: May 2007
Posts: 523
I did not have issues logging in today, but did have issues pulling current reservations.
tonytifao is offline  
Old Nov 9, 2012, 9:32 am
  #3  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
It is nice - if it works.

I had no problems pulling reservations, but could not log in with my aa.com linked e-mail address, could only log in with my FFN.

Not quite ready for prime time?
JDiver is offline  
Old Nov 9, 2012, 9:35 am
  #4  
 
Join Date: Jul 2009
Location: CMH
Programs: AA PLT, DL GLD, HHonors Diamond, Priority Club PLT, Hertz PC
Posts: 282
who doesn't know their FFN?? I even know my unborn child's future alphanumeric number. I object to AA's frivolousness in IT spending
jlp187 is offline  
Old Nov 9, 2012, 9:45 am
  #5  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
Well, no wonder they're bankrupt! (There, it has been said in this thread... now we can go on.)

I hope they get it to actually work, and that they consider modifying the wording from Forgot AAdvantage Number? to Forgot AAdvantage Number or Email Address?

Originally Posted by jlp187
who doesn't know their FFN?? I even know my unborn child's future alphanumeric number. I object to AA's frivolousness in IT spending
JDiver is offline  
Old Nov 9, 2012, 10:10 am
  #6  
Original Poster
 
Join Date: Sep 2011
Programs: AA SPG Amex
Posts: 4,644
Originally Posted by JDiver
I hope they get it to actually work, and that they consider modifying the wording from Forgot AAdvantage Number? to Forgot AAdvantage Number or Email Address?
If someone clicks "forgot email address" I think that AA should simply email them with "you're an idiot" and hope they put two and two together .

And FWIW, it took longer than usual to load, but I did get it to work with my email address.
Upgraded! is offline  
Old Nov 9, 2012, 10:17 am
  #7  
 
Join Date: Jun 2010
Location: DCA and STL
Programs: AA Concierge Key, Marriott Lifetime Titanium, National Car Executive Elite
Posts: 524
Originally Posted by jlp187
who doesn't know their FFN?? I even know my unborn child's future alphanumeric number. I object to AA's frivolousness in IT spending
I have often struggled when completing paper work to remember my home phone number or year of birth for one of my children, but if you shake me awake in the middle of the night I always can remember my AA and DL frequent flyer numbers I bet that I'm not alone.
ksweeney is offline  
Old Nov 9, 2012, 10:20 am
  #8  
In Memoriam
 
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
same pw for both?
clacko is offline  
Old Nov 9, 2012, 10:26 am
  #9  
 
Join Date: Jun 2010
Location: DCA and STL
Programs: AA Concierge Key, Marriott Lifetime Titanium, National Car Executive Elite
Posts: 524
Originally Posted by clacko
same pw for both?
No - AA uses passwords and DL uses PINs for some reason. AA's approach is far more secure.
ksweeney is offline  
Old Nov 9, 2012, 10:47 am
  #10  
 
Join Date: Oct 2005
Location: SNA/LAX
Programs: AA PLT, VS Gold, SPG Plat, Le Club Plat, Amex Plat
Posts: 202
Originally Posted by JDiver
It is nice - if it works.

I had no problems pulling reservations, but could not log in with my aa.com linked e-mail address, could only log in with my FFN.

Not quite ready for prime time?
I was unable to log in with my email address, and was unable to pull up any of my reservations once logged in with my FFN.

Not quite ready for prime time, indeed.
thomdis is offline  
Old Nov 9, 2012, 10:52 am
  #11  
 
Join Date: Nov 2008
Programs: AA EXP 3MM
Posts: 1,773
Originally Posted by JDiver
I hope they get it to actually work, and that they consider modifying the wording from Forgot AAdvantage Number? to Forgot AAdvantage Number or Email Address?
When you go to "Forgot AAdvantage Number" it asks for your email address, so it really serves no purpose now.
beerup is offline  
Old Nov 9, 2012, 11:08 am
  #12  
 
Join Date: Sep 2006
Programs: AA EXP - 2.4 mm, Starwood PLT
Posts: 427
Originally Posted by thomdis
I was unable to log in with my email address, and was unable to pull up any of my reservations once logged in with my FFN.

Not quite ready for prime time, indeed.
No issues getting in but also cannot see anything on My Reservations. Actually it says "You Do Not have Any Reservations"... luckily I was able to find my trip next week by using the Record Locator. Spoke with Web Services and this is something they are "working on"..
execplatscum is offline  
Old Nov 9, 2012, 11:30 am
  #13  
 
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Originally Posted by execplatscum
No issues getting in but also cannot see anything on My Reservations. Actually it says "You Do Not have Any Reservations"... luckily I was able to find my trip next week by using the Record Locator. Spoke with Web Services and this is something they are "working on"..
Yup. Same here. No reservations.

Also, my email address doesn't work. Not working yet.

I'm just surprised that their IT team didn't catch this before. Don't they mirror a portion of the site and do an internal check before going public?
FlyMeToTheLooneyBin is offline  
Old Nov 9, 2012, 12:52 pm
  #14  
 
Join Date: Aug 2007
Location: DFW
Programs: AA EXP, SPG PLAT
Posts: 445
My current reservarions are not showing up in my reservartions. I have to manually see by putting the Record locator and additional information.
dfwflyguy is offline  
Old Nov 9, 2012, 12:55 pm
  #15  
Original Poster
 
Join Date: Sep 2011
Programs: AA SPG Amex
Posts: 4,644
Originally Posted by clacko
same pw for both?
Originally Posted by ksweeney
No - AA uses passwords and DL uses PINs for some reason. AA's approach is far more secure.
Not sure what you mean by this, whether you log in with your email address or FF# the password will be the same.
Upgraded! is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.